NPS and Response Rates Industry Data for 2023

Scroll down to check out Net Promoter Score (NPS) and Response Rate snapshot across our global client base for 2023 data!

We have also created two more in-depth reports across 'Private Hospitals and Specialities', and 'Diagnostics and Imaging'.

Industry Reports

These reports include global reporting across anonymised providers for Net Promoter Score (NPS), response rates for email and SMS/text, and drop-off rates for each mode. They also include some best practice tips and community stories from other providers!

• See Private Hospitals and Specialists Benchmarking Report (2023)
• See Diagnostics and Imaging Benchmarking Report (2023)

2023 Industry Snapshot