Exporting comments

In the right-hand corner of the Voice comments page, you can export your comments into Excel for sharing or further analysis—this is 'Comments with sentiment'.

This export will include the comments, along with the relevant pill data below the comment, including the comment question. In the screenshot below, the pill data is Hospital, NPS Profile, Overall Experience, Specialty, and Ward. The data you see will depend on your programme's configuration. If you would like this updated, you can contact support@cemplicity.com.

Exporting Topic Mentions

Not only this, but you can also export the number of topic mentions and their sentiment - this is the 'Count of Topic Mentions'. This allows you to understand better what your respondents are talking about and how.

This export will tell you :

• The key words (topics) being mentioned in the comments
• How many times each keyword is mentioned
• What proportion of these mentions are positive, negative or neutral

Topics are keywords/topics that our language processing tool, Voice, identifies as important within a comment.

Tip! In your comments page, you can apply filters and theme filters. When you do this, your 'Count of topic mentions' export will reflect this. Therefore, you may want to look at the common topics mentioned for a specific hospital so you would apply the hospital filter. Or you may apply the 'Themes and Sentiment' filter to see the common topics for a specific theme, such as communication and information. Learn how to apply the 'Sentiment' and 'Themes and Sentiment' filter in the video below.

Watch our quick update video above on how to use these topic mentions for deeper insight into how to improve. (double click to expand video)