Kinetik Health App Fall Release

We’re pleased to announce new features and enhancements designed to improve members’ product experience.

Overview Of Updates

Accessibility & Inclusion

• Multi-Language Support - The app now supports five languages
• Clearer Language Across the App - Simplified text meeting Medicaid reading standards
• Better Experience on All Devices - Optimized for all screen sizes

Flexibility & Convenience

• Phone Number Sign-Up - Account creation using a phone number
• Mileage Reimbursement Trips - Ability to request mileage reimbursement trips directly in the app

Engagement & Quality

• Member's Location Permission - Ability to track member’s location throughout the trip
• Member Feedback Made Simple - Quick ratings and feedback after every trip

Multi-Language Support

Members can now use the Kinetik Health App in five languages: English, Spanish, Russian, Punjabi, and Tagalog. All interface text, trip information, and alerts automatically display in their chosen language. Members can change their language anytime in settings. This eliminates language barriers and makes the app easier to use for diverse member populations.

Mileage Reimbursement Trips

Members can now book mileage reimbursement trips directly through the app! This option appears alongside standard rides, using the same familiar booking flow with pickup, destination, and appointment details. Trip management remains consistent with scheduled rides including editing, canceling, and status notifications. This enables members with a self service option when arranging their own transportation to medical appointments while providing a cost-effective transportation option through existing app infrastructure.

Member's Location Permission

Members will now see a prompt asking to share their location when signing up or booking a ride. If they allow it, the app will automatically capture pickup and drop-off points and track the ride in real time. Geofencing technology around medical facilities will record appointment arrival and departure times within a 100-meter radius. This helps improve trip accuracy, reduce missed rides, and provide the data needed to measure program performance and meet compliance requirements.

Phone Number Sign-Up

Members can now sign up using their phone number as an alternative to email. A quick text code verifies the account, and the number syncs across the system so drivers always have the right contact. Members can update or change their number anytime in their profile or when booking a ride, with updates showing instantly everywhere. This reduces missed calls and confusion while giving members a flexible, mobile-friendly way to sign up.

Member Feedback Made Simple

After each trip, members will now see a prompt to rate their ride. They can give a quick star rating and choose options like "Driver was on time," "Car was clean," or "Safety concerns," with one tap. Members can also go back and rate a trip later from their trip history. This feedback helps health plans better understand member experience, improve provider performance, and meet state reporting requirements.

Clearer Language Across the App

All app text now follows Medicaid's 6th grade reading level standard, making it easier for everyone to understand. Buttons, instructions, error messages, and help content have all been updated. Texts and emails from the app also use simple, clear language. This improves accessibility for members while keeping the app compliant with Medicaid requirements.

Better Experience on All Devices

Members using smaller phones can now easily select dates and times throughout the app. Updates to the design make signup, trip booking, and profile management work smoothly no matter the screen size. This ensures a consistent experience across all devices and prevents the issues some members face on compact smartphones.