Kinetik Trip Assistant & RCM Fall Release

We’ve updated Trip Assistant and RCM to improve data flow, personalize service, and strengthen access controls.

Overview of Updates

• Trip and Claim IDs Now Connected - Seamless cross-referencing between Trip Assistant and RCM
• Better Ride Matching with Language Preferences - Match members with drivers who speak their language
• Flexible User Permissions - Precise permission levels for every team member

Trip and Claim IDs Now Connected

Trip Assistant now shows the original Trip ID from the payor alongside its linked Claim ID. In RCM, every claim displays the source Trip IDs that created it. With one click, you can see all related trips and claims in one place. This unified view makes cross-referencing fast and simple.

Better Ride Matching with Language Preferences

Members’ preferred languages now appear directly in Trip Assistant with their trip details. This allows you to match riders with drivers who speak the same language whenever possible. Each dispatch becomes a chance to deliver a more comfortable and trusted service.

Flexible User Permissions

You can now set precise permission levels for each team member. For example, dispatchers can have read-only access to claims, billers can get advanced permissions, and managers can use custom combinations. Once set, these permissions apply across the platform. This gives your team the access they need to work effectively while keeping data secure.

Not seeing the latest changes? Click here to learn how to refresh your browser and clear cached content.