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Kinetik Trip Scheduler Winter Release
Product update

Kinetik Trip Scheduler Winter Release
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Shared by Rob • December 11, 2025

Coming Soon

We’re closing out the year with our biggest Trip Scheduler release yet — focused on speed, control, and visibility. From blocking specific providers for members to a completely redesigned Trip Details experience, this update puts more power in your hands while simplifying everyday operations.

What’s New This Season

Smarter Operations

  1. Protect Members with Blocked Providers – Keep every trip safe and member preferences respected.
  2. Distinguish Cancellations Clearly – Separate Member Cancelled from Provider No-Show with full visibility.
  3. Redesigned Trip Details Page – View everything about a trip in one place with live updates.
  4. Duplicate Trips and Schedules in Seconds – Save time on recurring bookings with one click.

Real-Time Control

  1. Monitor Trips in Real Time – Watch vehicles move live on a map and track updates instantly.
  2. Filter Faster with Advanced Search – Search, sort, and act across all tables in moments.
  3. Control Provider Availability – Activate or deactivate providers instantly to manage capacity.

Member & User Experience

  1. Identify App-Registered Members Instantly – See who’s using the Health App at a glance.
  2. Streamlined Login Experience – Get in faster with a modern, email-first login.
  3. Improved Data Accuracy & Navigation – Smarter insurance dropdowns and clearer recurring trip details.

1. Protect Members with Blocked Providers

Members’ preferences now truly shape assignments. You can block specific providers per member, ensuring they’re never auto- or manually assigned to those they’ve had issues with. A new Insights dashboard shows trends in provider blocking, helping you proactively manage your network and member experience.

Learn More

2. Distinguish Cancellations with New Statuses

Trip cancellations are now crystal clear. You’ll instantly see whether a trip was Member Cancelled or a Provider No-Show, with full audit visibility in every view. This helps your teams track accountability and improve service accuracy across all trips.

3. Experience a Redesigned Trip Details Page

“Trip Details” has been rebuilt to make your work faster and more intuitive. Now you’ll see everything in one screen:

  • Live trip map
  • Member information
  • Approvals, assignments, reimbursements
  • A full event timeline with timestamps

You no longer need to “hunt” for information. Completed trip logs can also be exported for your records.

4. Filter Faster with Advanced Search

Searching through “Needs Action” and “Requests” tables just got effortless. You can:

  • Combine multiple filters
  • Select multiple values at once
  • Search across all columns instantly
  • Save your own table layout so it always loads the way you like it

This means less scrolling and faster answers.

5. Duplicate Trips in Seconds

If you need to recreate a similar trip, just select Duplicate. We’ll automatically update: Dates, Itinerary, and Pricing. Then choose how you want to proceed:

  • Confirm – create the trip as-is
  • Assign & Confirm – create the trip and send it straight to a provider
  • Edit & Duplicate – make changes first

It’s a big time-saver for repeat or routine rides.

Learn More

6. Monitor Trips in Real Time

The new Active Trips Dashboard brings live map tracking with vehicle positions, ETAs, and route paths that refresh every 30 seconds. Quickly search by member or provider and view everything — from dispatch to completion — in one unified screen

7. Control Provider Availability

You now decide who’s active in your network. Mark providers as Active or Inactive in one click — inactive providers are automatically excluded from assignment, ensuring accuracy and smooth dispatch operations.

Learn More

8. Identify App-Registered Members Instantly

Look for the new Health App User badge to instantly spot members using the Kinetik Health App. It’s visible in profiles, trip creation, and member tables, so you can prioritize digital users and tailor support efficiently.

9. Sign in Faster

A new, streamlined login detects whether you use SSO or password login automatically. Just enter your email — Trip Scheduler routes you to the right method, making sign-ins faster and simpler for every user.

10. Smarter Data, Smoother Workflows

This release includes several enhancements to improve everyday efficiency:

  • Insurance selection: When creating a trip, the insurance dropdown is now organized so enrollment information appears first, with related coverage options neatly grouped underneath.
  • Recurring trip search: Global search for recurring confirmation numbers now displays the next three upcoming dates of service instead of the first three in the series.

Questions or Support

If you have any questions about these new features or need assistance getting started, please reach out to your Customer Success Manager or contact our support team at support@kinetik.care.

Thank you for your continued partnership. We're committed to making Trip Scheduler the most powerful and intuitive platform for managing NEMT operations.


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