Latest News from the Kinetik team
We’re pleased to announce new features and enhancements designed to improve members’ product experience.
Members who go to the same places often (like dialysis or a standing doctor visit) can now rebook a past trip with one tap. From any previous trip, select “Duplicate Trip,” all key details - pickup and dropoff locations, appointment information, and preferred time - are automatically pre-filled. Members simply select a new date, review, and confirm. This cuts down on repeat questions, speeds up booking, and helps more members finish scheduling their rides without needing to call in.
Members can now save up to 3 favorite locations with labels like “Home” or “ My Doctor’s Office.” When booking a ride, these favorites show up at the top of the search screen, eliminating the need to type the address every time. Members can add new favorites while booking a trip or update them anytime in Settings. This makes booking faster and reduces errors and abandoned bookings, especially for those with frequent or routine appointments.
Members who enable location access now receive a simple notification when they arrive at their appointment, allowing them to confirm their attendance with a single tap. This quick check-in confirms that the member reached their destination safely and on time. By capturing real-time arrival confirmation, health plans gain an additional layer of fraud prevention and quality assurance - while members benefit from a simple, seamless way to validate their trip.
We’ve updated the member invitation email to make it easier for members to start using the Kinetik Health App on their own.
The new email includes:
We’ve also added a reminder sequence to follow up with members who haven’t signed up yet. Together, these changes are designed to increase app sign-ups, encourage self-service booking, and help reduce call center volume for routine trip requests and “how do I book a ride?” questions.