Kinetik Trip Scheduler Spring 2026 Release

This release focuses on helping teams move faster, catch issues earlier, and work more efficiently in Trip Scheduler.

What’s New This Season

Smarter Operations

• Smarter Conflict Checks on Approval: Conflicts surface right at approval.
• Catch Coverage Gaps Before You Book: Get alerted to out-of-coverage dates before a trip is confirmed.
• Cancel Trip Requests Directly from the Request Page: Cancel requests in one step with a single member notification.

Visibility & Assignment

• Spot Rejected Providers at a Glance: See who already declined, right in the assignment modal.
• Filter Trips by Member Labels: Narrow your view using labels from member profiles.

Data & Reporting

• Build Custom Reports Without Leaving Trip Scheduler: Access dashboards and create custom reports in one place.
• Edit More Trip Details in Bulk Across Recurring Schedules: Update shared fields across multiple itineraries at once.

Member & Workflow Experience

• Save Preferred Addresses for Faster Trip Booking: Store and reuse up to three addresses per member.

1. Smarter Conflict Checks on Approval

Conflict checks now run when you approve trips, not when you deny or escalate them. Click "Approve All" on the Needs Action page and the system flags any conflicts before the trip is confirmed.

2. Spot Rejected Providers at a Glance

The assignment modal now displays a "Rejected" label on any provider who turned down the trip. Pick the right provider without digging through event logs to remember who already said no.

3. Catch Coverage Gaps Before You Book

Trip Scheduler now warns you when a trip date falls outside a member's coverage period. You'll see the alert during trip creation, editing, duplication, and recurring schedule setup — with the specific out-of-coverage dates called out so you can adjust before booking.

4. Build Custom Reports Without Leaving Trip Scheduler

Trip Scheduler now includes:

• Dashboards: Ready-made views of cost and trip metrics, available instantly
• Report Builder: Create, save, and export fully custom reports

No more exporting raw data and building reports elsewhere.

5. Save Preferred Addresses for Faster Trip Booking

You can now store up to three preferred addresses per member and select them directly from the pickup and dropoff dropdowns during trip creation. Addresses saved by members in the Health App sync automatically to their profile, so you're always working from the same locations they use.

6. Cancel Trip Requests Directly from the Request Page*

Cancel trip requests directly from the request details page without approving first. Members receive a single, clear cancellation notification.

*Applies to Health Plans with the Kinetik Health App enabled

7. Filter Trips by Member Labels

A new Member Labels column on the All Trips and Recurring Schedules tables lets you filter trips by the labels on a member's profile. Labels stay in sync with the member profile in real time, so adding or removing a label updates across all their trips automatically.

8. Edit More Trip Details in Bulk Across Recurring Schedules

Bulk edit now supports trip justification, referring provider, attendant, additional requirements, and custom fields across multiple itineraries at once. Changes to shared fields sync across all trips automatically. If your edits affect cost on assigned trips, you'll review the impact before anything applies.

Questions or Support

If you have any questions about these new features or need help getting started, please reach out to your Customer Success Manager or contact our support team at support@kinetik.care.

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