Kinetik Health App Spring 2026 Release

Coming April 8th

Booking Experience

• Save Your Booking Progress: Trip requests are saved as drafts if not submitted, so you can pick up where you left off.
• Clearer Copy: Updated guidance in Driver Notes and Additional Passengers screens.
• Service Animal Weight: Enter weight to ensure the right vehicle is assigned from the start.
• Facility Name Preserved on Trip Requests: Reviewer-ready facility details, exactly as entered.

Notifications

• Cleaner Trip Notifications: Clearer, better-timed updates with single notifications for recurring trips.
• Pending Trip Request Reminder: Trip requests that are started but not submitted are saved, and members receive a reminder 48 hours before the trip date.

Account & Verification

• Mileage Reimbursement Driver Validation: Prevents entering the member as the driver.
• Redesigned Invitation Email: Clearer registration flow, with reminders at 24 and 72 hours.

1. Save Your Booking Progress

Members can now save a trip booking as a draft and return to it later. From any step in the booking flow, selecting "Save as Draft" keeps all entered information and returns members to the home page. Drafts will be visible when starting a new trip request, so stepping away to check a calendar or insurance card no longer means starting over.

2. Cleaner Trip Notifications

Members receive clearer, better-timed notifications for trip updates. For recurring trips, members receive a single notification instead of one per trip, keeping the experience focused and easy to follow.

3. Clearer Copy

Updated guidance in the Driver Notes and Additional Passengers screens, making it easier to know exactly what to enter. Helpful, specific prompts ensure drivers have everything they need to provide the right vehicle and best service.

4. Service Animal Weight

Members can enter their service animal's weight during booking to help ensure the right vehicle is assigned.

5. Facility Name Preserved on Trip Requests

Pickup and dropoff names entered in the app now appear exactly as entered on the trip request.

6. Mileage Reimbursement Driver Validation

Members cannot enter their own name as the reimbursement driver, helping ensure the benefit is used correctly.

7. Redesigned Invitation Email

Invitation emails now highlight the benefits of self-service booking and make getting started simple. Reminder emails follow at 24 and 72 hours for members who have not yet registered, increasing the likelihood they complete sign-up on their own.

8. Pending Trip Request Reminder

Members with a pending trip request receive a push notification 48 hours before their trip date. The notification directs them to their trip details and encourages them to contact the health plan, helping members stay informed and avoid expired requests.