Latest news from the Kinetik team
This release introduces new ways to review provider corrections and fine-tune pickup times, alongside major upgrades to rate cards and member communication. From reviewing corrections to fully configurable rate cards, every update is built to keep your operation precise and in control.
Handle post-trip changes from your providers directly in Atlas. Review exactly what changed, then approve either in full, in part, or not at all, with trip details and pricing updating automatically on approval. Find them in the new Corrections tab on the Needs Action page.
Pickup times now adjust to what each trip needs. Set a custom buffer for each Level of Service so estimated pickup times reflect the real time required, keeping Atlas aligned with your providers and accurate for members. Adjust it anytime from your Level of Service settings.
Rate cards are now far more flexible, built to handle even your most complex transportation provider contracts, including time-based and route-specific rates, as well as automatic no-show and cancellation fees. Set everything up in the redesigned rate card builder, so every trip is priced exactly as it should be.
Atlas now sends members richer, better-timed updates across their entire trip, tailored to each ride type and with their provider's contact details once assigned. Caregivers and additional contacts can get the same updates by SMS or email, keeping everyone informed and reducing status calls to your team.
You can now edit an entire itinerary and all its trip legs from a single unified view, making changes faster and easier to manage. Just open the Edit Itinerary action wherever you're working with trips.
If you have any questions about these new features or need help getting started, please reach out to your Customer Success Manager or contact our support team at support@kinetik.care.
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