Latest news from the Kinetik team
This release provides Transportation Providers with greater visibility into assigned trips and more control over how their team stays informed. SMS alerts reduce missed assignments and keep providers moving without relying on manual follow-up, and a new Corrections flow lets TPs fix trip details before billing, rather than chasing them over email.
Kinetik Compass now sends SMS alerts so assigned trips never go unnoticed, nudging the right contacts to log in and act before trips become urgent. Add up to two contacts in Settings → Notifications and opt each one into the alerts you want. SMS is off by default, and each contact gets a one-time welcome text confirming enrollment the moment they opt in.
Through Kinetik Compass, you can now submit structured correction requests directly from the trip details page, separate from attestation, so actual trip details reach billing accurately without back-and-forth emails. Once the health plan reviews and resolves the request, the trip returns to your queue to review the final values and attest. Attach supporting notes or documents when submitting, and track status directly in the Attest Trips table while review is pending.Not seeing the latest changes? Click here to learn how to refresh your browser and clear cached content.
If you have any questions about these new features or need help getting started, please reach out to your Customer Success Manager or contact our support team at support@kinetik.care.
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