We’re pleased to announce new features and enhancements designed to improve your product experience.
Overview Of Updates
- New Trip Creation Experience
- Speed Boost for Auto-Assignment of Trips
- New: Bulk Assign Trips from All Trips Page
- Review Recurring Schedule Requests from Members via the Kinetik Health App
- Enhanced Visibility of Trip Data and Requests from Kinetik Health App
- User-Friendly Trip Statuses
- Updated Default Columns in All Trips Table
- Smarter, More Accurate Search
- Medicaid ID Support for Transportation Providers
- UI Enhancements for a Cleaner Experience
- Removal of Manifests Page
New Trip Creation Experience
Trip creation in Trip Scheduler has been fully redesigned to be faster, smarter, and more intuitive.
New Landing Page
Welcomes users and encourages quick action.
New Trip Creation Process
- The form experience is now dynamic, automatically adjusting the fields and flow based on the selected trip type: Scheduled, Mileage Reimbursement, Public Transit, or Ancillary Services.
- A new member preview allows you to view documents, past trips, and notes without interrupting your workflow.
- A new summary and review screen allows users to confirm or escalate trips before submission, helping to reduce errors and avoid rework.
Speed Boost for Auto-Assignment of Trips
- Auto-assignment performance has been enhanced to speed up and improve accuracy in matching trips with the right Transportation Provider. A new status indicator in the Trip Details page keeps you informed when auto-assignment is in progress, preventing duplicate actions. This update delivers a significant improvement in managing trip assignments, reducing manual work and the need for constant oversight.
New: Bulk Assign Trips from All Trips page
- You can now assign multiple trips to a transportation provider in a single action directly from the All Trips table. This enhancement simplifies trip management by allowing bulk assignment alongside existing bulk cancellation options. The system alerts you if any selected trips are ineligible and logs all actions for full auditability. This feature accelerates workflows while maintaining transparency and user control.
Review Recurring Schedule Requests from Members via the Kinetik Health App
- The Kinetik Health App now extends trip request capabilities to requesting recurring trips. These requests are easily identifiable within the Requests Table, appearing in a dedicated "Recurring" column for streamlined organization and review.
- You can access detailed information for each recurring trip directly from the Requests page, including start and end dates, frequency, and specific days of the week. This allows for a single action to approve or deny the entire schedule. Once approved, the schedule will be listed on the Recurring Schedules page, and all individual trips will be populated in the All Trips table.
Enhanced Visibility of Trip Data and Requests from Kinetik Health App
We have introduced several improvements to better integrate Kinetik Health App data and streamline operations in Trip Scheduler.
- New “Trip Source” column in the All Trips table: Track whether trips originate from the Kinetik Health App or Trip Scheduler.
- Updated Activity Log: Records trip creation sources and timestamps all changes for greater transparency and accountability.
- App Activation Details on Member Profile: Kinetik Health App Activation Details, including email and phone number, are now visible in Member Profiles to enhance member support.
- Real-time Badge Count: On the Requests tab, to provide instant visibility into pending requests and help teams prioritize work efficiently.
User-Friendly Trip Statuses
Trip Scheduler now features standardized trip statuses, enhancing clarity and consistency. Statuses like "Denied" and "Approval Denied" have been consolidated. All trip events, such as “Driver En Route”, “Passenger On Board”, “Driver Arrived”, etc., are consolidated under "Trip in Progress" status. Reimbursement trips can have either “Assignment Booked” or “Completed” status. This update simplifies your experience while preserving data accuracy.
Updated Default Columns in All Trips Table
The All Trips table now features a new default column set tailored to Health Plan workflows, especially for call center teams. This update surfaces the most relevant information upfront, reducing setup time and cognitive load. You can still fully customize your view, but the improved default delivers a faster and more focused starting point.
Smarter, More Accurate Search
Search across the platform has been enhanced to deliver more relevant and precise results. The more users type, the more relevant the search results displayed will be, eliminating irrelevant entries. This improvement ensures a cleaner, more intuitive search experience.
Medicaid ID Support for Transportation Providers
We have introduced the ability to capture Medicaid IDs during the Transportation Provider onboarding process. This optional field helps improve data accuracy and standardization of billing from the start. Additionally, a Medicaid ID column has been added to the All Transportation Providers table, enabling easy search and filtering by this identifier.
UI Enhancements for a Cleaner Experience
We’ve introduced several small but meaningful UI improvements to enhance usability across the platform.
- Pagination and Intercom have been repositioned to avoid overlap.
- Tables now display 50 rows by default, more than doubling visible data without extra clicks.
- The sidebar starts closed to maximize screen space.
- Updated global search and navigation to ensure smooth performance on all screen sizes.
Removal of Manifests Page
After thoughtful evaluation and user feedback, we have removed the Manifests page and the Recurring Itineraries tab from the Needs Action view.
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