Kinetik Health App Summer Release

We’re pleased to announce new features and enhancements designed to improve members’ product experience.

Overview Of Updates

1. New Sign Up Experience
2. Recurring Trip Scheduling
3. Member’s Latest Phone Number Confirmation
4. Resume Trip Creation if Logged Out
5. App Experience & Design Enhancements

New Sign-Up Experience

We have redesigned the member sign-up experience to eliminate time-sensitive access codes and reduce incomplete registrations. New members will now receive an invitation with app download links via email, allowing them to register at their convenience. Members should use the same email address where they received their health plan invitation to complete their sign-up. This improvement streamlines onboarding and increases the number of successful registrations.

Recurring Trip Scheduling

Members can now schedule recurring medical trips directly in the app by selecting specific days of the month or week. This eliminates the need to manually book the same journey multiple times, ensuring that members’ trips to their medical appointments are scheduled ahead of time.

Member’s Latest Phone Number Confirmation

To support coordination between members and drivers, members have the option to share their latest contact information before finalizing a trip. This ensures that drivers always have the correct phone number to contact the member, if needed. This new feature reduces missed connections, improves on-time performance, and enhances overall trip reliability.

Resume Trip Creation if Logged Out

Members can now resume trip booking where they left off after being logged out due to inactivity or unexpected app closures. Trip details are temporarily saved for 24 hours, allowing users to quickly pick up their progress upon re-login. This new feature minimizes user frustration and increases successful trip completions by preserving work already in progress.

App Experience & Design Enhancements

We have implemented several app-wide enhancements to improve usability and consistency. Together, these enhancements reduce support needs and help drive higher engagement and satisfaction across active members.

Key improvements include:

• Immediate Access to Transportation Provider: A Transportation Provider’s phone number will now be visible in trip details as soon as a trip is assigned to them. This allows members to convey special requirements to transportation providers prior to their trip.
• Clearer Messaging for Cancelled Trips: Improved messaging to inform members that cancelled trips cannot be edited.
• Improved Driver Notes Guidance: Added character limit indicators and enhanced information copy, encouraging members to include relevant details like facility names or equipment-related information.
• Standardized Help Icons: All information icons are now consistent, making it easier for members to find additional guidance where needed.
• Consistent Terminology: Replaced “Insurance” and “Organization” with “Health Plan” throughout the app for improved clarity.
• Refined Trip Edit Access: Repositioned the ‘Edit Trip’ button to remain accessible even when extensive trip details are present.
• Health and Accessibility Information Moved to Trip Creation: Health and accessibility information is no longer required upfront at app entry. Members can now provide this information during trip booking, reducing initial friction and increasing the number of first-time conversions.