Performance update: What went wrong and how we made it right 🔎

At Rotaready, we’ve always been committed to making your experience smooth, fast, and hassle-free. For nearly 10 years, we’ve worked hard to keep our platform running reliably. But we know that over the past few weeks, some of you faced performance issues that affected your experience.

We completely understand how frustrating it can be when things don’t go as expected, and we’re truly sorry for any inconvenience this caused. Honestly, we were just as disappointed to be in that situation, and we’ve been committed to making things right.

Behind the scenes, we’ve been working around the clock to fix these issues and improve our platform. Unfortunately, it was a bit trickier to pinpoint the root cause than we originally anticipated, but we’re pleased to share that the issues are now resolved.

💭 Keen to learn what we did? Here’s a look at the steps we’ve taken over the past few weeks to not just resolve these problems but also make Rotaready more reliable than ever:

Keeping things running smoothly when it's busy ⚙️

As Rotaready continues to grow, more people are using the platform, especially during busy times—like when employees are scheduling shifts or requesting time off. You may have noticed things slowing down during these peak moments. With the industry constantly evolving, our technical team is working hard to keep everything running smoothly and efficiently.

To fix this, we’ve made improvements to how Rotaready handles high demand. Now, even when things get busy, the platform will continue to run smoothly without delays.

Making updates more reliable 💪

In the past, you may have noticed some issues as a result of us making updates to Rotaready. But rest assured—that's a thing of the past! 👋🏼

We know how important it is for Rotaready to be reliable every day, so we’ve made our update process better than ever. Now, if something unexpected happens during an update, Rotaready can quickly bounce back without affecting your experience. This means fewer surprises and a more stable platform overall.

Faster mobile experience ⚡️

We understand that being able to manage things like holiday requests and shift swaps quickly is really important, especially when you’re using the app on the go. Recently, during busy times, these features weren’t as fast as they should’ve been.

We’ve now made improvements to speed things up. So, whether you’re approving a holiday request or swapping shifts, everything should now work faster and smoother, just like it should.

Staying in the loop 📣

It’s not only our technical team who have been busy… we know how important it is to stay informed, so we’ve added a News Center to our help desk tool. This means you’ll always be up-to-date with the latest news—whether it’s exciting new features or significant service updates.

You can find the News section by clicking the blue circle in the bottom right corner when you’re logged into Rotaready. We hope this helps keep you in the loop and makes communication even smoother.

What’s next? 🤔

We’ve made a lot of improvements over the past couple of weeks, but we’re just getting started! We’ll continue working to make Rotaready faster, more reliable, and even easier for you to use. We’re always looking for ways to make your experience better, and we’ll keep you updated as we roll out new features. Be sure to keep an eye out for our latest releases in the coming weeks! 👀

Once again, we truly apologise for any inconvenience caused by the recent issues and a big thank you for your patience as we worked through them.

Thank you for being part of the Rotaready community! If you have any questions, concerns, or feedback, don’t hesitate to reach out—we’re always here to help!

The Rotaready team 🚀