New: Tech Builder Placement Exams for HVAC, Plumbing & Electrical

Three new placement exams are now live in your dashboard — one for each Tech Builder trade. They tell you exactly which level to start each tech at, so nobody sits through training they don't need and nobody gets thrown into material they aren't ready for.

Why we built these

The most common question we heard from managers running Tech Builder was some version of: "Where do I start my tech with 2--5 years experience?"

Until now, the honest answer was a judgment call. A tech with three years in the field almost certainly doesn't need Level 1 Foundations, but "almost certainly" isn't good enough to skip 33 courses on. So most teams defaulted to starting everyone at Level 1. Safe, but expensive: seasoned techs lose weeks re-covering material they already know, disengage, and stop logging in.

The placement exams replace the guess with data.

What that gets you

• No wasted training hours. Techs skip the levels they've already proven, and start where the gaps actually are.
• A gap map, not just a grade. Results break down score by level, so you can see whether a tech is solid on fundamentals but shaky on diagnostics, or the reverse.
• Faster buy-in from experienced techs. Placing a 5-year tech into Level 3 signals you respect what they already know. That's the difference between a program they tolerate and one they finish.
• A shorter, cheaper path to graduation. Every level a tech tests out of comes straight off their program length and your labor cost.
• A benchmark to measure against. The exam score is a baseline you can point to later when you're showing what training actually changed.

Where to find them

1. Go to your Dashboard.
2. Open Assessments.
3. Scroll to the Tech Builder placement exam for the trade you need (HVAC, Plumbing, or Electrical).
4. Copy the link and send it to your techs.

The link is all your tech needs. No separate assignment step, and no login setup on your end.

How to use the results

When a tech finishes, open their session details. You'll see four things:

• Score: their overall result, with the company-wide average next to it for context.
• Time taken: how long they spent, compared to average.
• Anti-cheat activity: tab switches and an activity log, so you know the score reflects what they actually know.
• Performance by Tag: the part that drives your decision. Each of the four Tech Builder levels is scored separately.

The 70% rule

Any level scoring below 70% is a level to assign training for. Anything at or above 70% can be skipped.

For example, a tech who scores 85% on Level 1, 87% on Level 2, 64% on Level 3, and 74% on Level 4 has their fundamentals down cold. Start them at Level 3.

You can also download results to keep alongside your own records.

What to do next

Learn more about Tech Builder programs.

Reach out to your CSM if you have more questions or need help getting started.