Build Technicians In-House with the 4-Pillar Model

Short on experienced techs? Watch our on-demand session on the training framework used by successful in-house academies.

Finding experienced technicians keeps getting harder, so many top home service companies are building their own talent instead.

In this on-demand session, SkillCat Customer Success Manager Corinne Hayes walks through the 4-Pillar Model. This framework came out of studying what successful in-house training programs have in common, regardless of company size.

The four pillars:

• Facilitated Training: A clear learning process, a space that limits distractions, and a Training Leader who keeps it moving.
• Structured Curriculum: Technical and communication skills, with knowledge checks and competency evaluations.
• Skill Lab: A safe place to practice with tools, equipment, maintenance, and troubleshooting.
• Field Mentorship: Intentionally selected mentors who observe, give feedback, and re-teach when needed.

Odds are, a version of this already exists in your business. The session will help you see where your program is strong and where skill gaps are showing up.

Quick gut check: Do you have a formal mentorship program? Does active learning fill at least 60% of your training time? If either answer is no, this is a good place to start.

Watch time: About 1 hour

Watch the recording →

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