Refunds + Support Updates

Hi there,

Refunds Progress

We have officially marked down all users who are waiting for a refund, from the oldest requests to the newest. Starting today, we will begin processing them one by one. This is a significant task, and while we are committed to handling it as quickly as possible, we want to emphasize that it will take time.

Every pending refund is being accounted for, and we appreciate your patience as we work through them.

Support & Service Updates

Alongside refunds, we are actively developing a brand-new support system. Our goal is to introduce 24/7 customer support, faster resolutions, and ongoing feature updates to improve the overall experience. However, given the high volume of existing support requests at the start, these improvements are taking time to roll out properly.

Rest assured, we are making steady progress and are fully committed to delivering a seamless and efficient support experience.

Thank you for your continued patience and trust in us. More updates coming soon!

Regards,

New Solcard.CC Support Team