May, 2026 Product Updates

May was a productive month across ThinkReservations, ThinkPayments, ThinkWeb, Revenue Management, and platform improvements. We're thrilled to share with you a huge update!

Here's a look at what's new!

ThinkPayments

• New reporting tools: Added two new reports to help merchants better understand and reconcile payment activity, including Interchange+ reporting and Payout Reconciliation.
• Expanded payment flexibility: Added support for blind credits, giving staff more flexibility when processing refunds and adjustments.
• Apple Pay enhancements: Improved Apple Pay compatibility, making it available to more businesses using ThinkPayments.
• Smarter task notifications: Updated banner notifications to highlight both current and upcoming payment tasks, helping businesses stay ahead of important actions.
• Streamlined onboarding: Simplified the ThinkPayments setup experience with automatic account creation and faster module activation.
• ThinkWeb integration: ThinkPayments is now supported directly within the ThinkWeb booking engine, creating a more seamless booking and payment experience.

ThinkWeb

• CartStack integration: Added support for CartStack, helping properties recover more abandoned bookings and increase direct revenue.

• AI-ready websites: ThinkWeb sites now include AI-native discoverability enhancements that make it easier for AI assistants like ChatGPT, Claude, and Gemini to access property information, browse content, and assist travelers.

Key enhancements include:

• Machine-readable property indexes through /llms.txt
• Markdown versions of website pages for improved AI readability
• Multi-language AI support where enabled
• Real-time availability access through existing booking infrastructure

These enhancements operate behind the scenes and do not change the guest-facing website experience.

• Improved rate selection experience: Released an updated Single Unit Page rate picker that makes rates easier to compare and book.

Highlights include:

• Clear display of available rate options
• Cleaner presentation of rate descriptions
• Expanded details when selected
• Reserve buttons directly on individual rate cards
• Improved scrolling and layout behavior
• Better visibility for stay restrictions and special announcements

Internationalization & Translations

• Automatic content translation: Implemented automatic translation workflows that help keep multilingual content synchronized as updates are made.
• Expanded language support: Added multi-language capabilities to ThinkWeb, laying the foundation for a more global guest experience.
• Continued internationalization investment: Ongoing development continues behind the scenes as we expand language and localization capabilities across the platform.

Revenue Management

• PriceLabs integration launched: Properties can now connect ThinkReservations with PriceLabs to automate pricing decisions and optimize revenue performance.
• Learn more and get started: https://help.thinkreservations.com/en/articles/15350819-getting-started-with-pricelabs
• https://hello.pricelabs.co/signup
• Assisted Setup: https://calendly.com/davin-owens-pricelabs/30min

• Revenue management transition support: Successfully completed the retirement of the TakeUp integration and provided a path forward with PriceLabs.

Platform Improvements

• Enhanced Rates & Restrictions calendar: Released updates that make stop sells, linked rooms, and pricing configuration status easier to identify and manage. (Customer feedback updates coming soon.)
• More self-service messaging controls: Added the ability for our front-end team to update ThinkMessenger SID settings directly from the configuration page without requiring assistance from our engineering team.
• Gift Certificate UI enhancements: Improved the Gift Certificate details page for staff, making information easier to view and manage, and migrated the page to the newer codebase.
• ThinkOrganizations improvements: Delivered updates designed to improve booking engine reliability and connectivity, plus SSL improvements.

Reliability & Quality Improvements

• Improved OTA inventory accuracy: Resolved some availability synchronization issues involving group blocks and OTA connections.
• Stronger accounting safeguards: Added protections that help prevent common accounting configuration issues and improve financial reporting accuracy.
• Rate setup validation: Added safeguards to prevent circular rate relationships and other configuration issues.
• More accurate payment posting: Improved payment date handling to help maintain accurate ledger and liability balances for those who use our Night Audit feature.
• Travel insurance improvements: Optimized TravelSafe requests to better align with supported reservation scenarios.
• Group management fixes: Resolved interface issues affecting customer associations within group reservations.
• Payment processing stability: Fixed edge-case payment processing errors affecting certain merchant configurations.
• Various other minor fixes, improvements, and enhancements across the platform.

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