Upgraded Booking Engine and Gift Certificate Pipeline!

Your upgraded booking engine and gift certificate purchase flow are now live.

This gives your guests a cleaner, more modern path from searching dates to completing a reservation. It also brings your booking flow in line with the functionality and security of the ThinkWeb platform, so the experience is easy and secure from the moment a guest lands on your booking engine through checkout.
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Your rates, availability, policies, photos, existing reservations, and current setup have not changed. There is nothing you need to do.

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​What’s new

​Six major improvements are already live on your booking engine:

A redesigned Check Availability widget

Your guests now have a clearer, faster way to start a booking on any device. The redesigned Check Availability widget makes it easier to enter dates, select guests, and get to your available rooms in fewer steps. It's the same functionality that our clients with ThinkWeb websites have been successful with for a few years now.

A more visual mobile booking experience

Guests booking from a phone now see your Business Image as they begin, creating a more polished first impression on the device most travelers book from. It's also easier to sort your room photos.

Larger room images and a better gallery

Your rooms deserve to be seen. Bigger images give your photography more room to do its job, and there's no limit on how many photos you can add to a room, so guests can see more before they choose.

A simpler registration page

We've streamlined the page where guests enter their details, so the final steps feel more straightforward. That matters most at the moment a guest is deciding whether to complete the reservation.

Translations support

International guests can now move through the booking process in their preferred language, from search to confirmation. Manual, AI, or a mix of translated content that you control!

Significantly stronger registration-page security

Enjoy ThinkWeb’s proven security, now on every standalone booking engine: Automated bot protection at the registration page, built to stop fraudulent booking attempts before a reservation is created. Before the credit card it even sent to your processor.

What that protection looks like:​
Fraudulent booking attempts never become reservations. Not flagged after the fact. Not cleaned up the next morning. Blocked at the door.
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It's on by default for every property — nothing to enable, nothing to configure, nothing to monitor. And your guests won't notice any of it: no extra steps, no verification prompts, no added friction in the booking flow. The difference shows up in what never reaches your reservation list.

Updated Portals

The upsell portal and Digital Registration pages have been updated to match the new booking engine. All portals are now updated, and enjoy a more consistent look and feel with the improved security:

• Online Booking Engine
• Gift Certificate order form
• Digital Registration
• Upsell Portal
• Quotes Portal
• Credit Card Portal
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Gift Certificates: A Smoother Way to Give

Your gift certificate purchase flow has been upgraded as well. Guests can now buy a gift certificate through a modern, streamlined form that's easier to complete—especially when they're purchasing for someone else or buying from a phone.
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​Same gift certificates. Same value to your property. A better path to purchase for your guests with the same security enhancements as the booking engine.
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​​No immediate action required
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There's nothing you need to do, but we recommend:

• Pull up your booking engine on your phone. The larger images and the new mobile property photo are the changes your guests will notice first, and they're best appreciated on the device most of them book from. You might want to update your “Business Image” to a newer image in Settings > Business Settings. Landscape images work best.
• Add more photos to your room galleries. The new gallery is built to show more at once, so the more images you have, the more a guest can take in before they book. There's no limit on how many you can upload. I suggest at least five to seven per room.