August, 2026 Product Updates

August was a landmark month for ThinkReservations! Our new guest booking platform is now live for every property, the most-used settings pages got a full refresh, and the Media Library learned some big new tricks.

The New Booking Engine Is Live for Everyone

Every property now runs on our new, modern guest booking platform — the same technology that powers ThinkWeb — and guests are already feeling the difference:

• A faster, cleaner booking experience on every device, fully translated into all 15 supported languages, and still wrapped in each hotel's own look and feel.
• Redesigned guest portals for online check-in, upgrades, quotes, and credit cards — now styled to match your website, with policy pages and email preference pages translated too.
• Sister properties to the rescue: when your dates are sold out, partner and sister properties can now showcase with live "Starting at $X/night" cards and a one-click availability check, helping keep the booking in the family.
• Dozens of guest-experience refinements based on early feedback: pets are now easy to select and appear in the checkout summary, search dates are never silently changed, the photo viewer keeps the guest's search intact, rooms follow your configured ordering, checkout summaries show complete addresses, and Terms & Conditions edits in ThinkReservations appear on the booking engine immediately.
• All of your existing links keep working — bookmarks and emailed links automatically land in the right place.

Refreshed Settings Pages

As part of our ongoing platform modernization, four of the most-used settings areas moved to our new, faster technology:

• New Rooms settings page — a cleaner room list grouped the way you sort it, streamlined editing, and photos managed through the Media Library.
• New Account Settings, Booking Engine Settings, and Gift Certificate Settings pages, with images handled through the Media Library as well.
• A tidier navigation menu: Messenger, Email Marketing, ThinkWeb, Translations, ThinkPayments, and Media Library are now grouped together, and the menu fits comfortably on smaller screens.

Media Library Upgrades

• Video support: upload a video and it's automatically converted for smooth streaming on your website.
• Safe deletes: removing a file from the Media Library no longer breaks the pages where it's used.
• Instant loads: ThinkWeb sites now cache Media Library files in the browser, so images load instantly after the first visit — and room photos render at higher quality, too.

ThinkMessenger

• Long messages now send successfully. Messages over the texting length limit are automatically split at natural sentence breaks and sent in order, each with its own delivery status — no more failed sends.
• Airbnb guests get confirmation texts: automated confirmation messages now reach guests booking through Airbnb.
• Coming soon: WhatsApp messaging is fully built and in beta testing — stay tuned!

Google Hotel Ads

• Fixed conversion tracking that could occasionally attribute a booking to the wrong hotel.
• Snappier ad clicks: metasearch clicks now land guests on your booking page in a single hop.
• A smarter feed: we now tell Google why dates are unavailable (like minimum-night requirements) and automatically handle rates above Google's price limits, improving listing accuracy.

Quotes

• Quotes now show who sent them and when under Quote Details.
• Expiration is enforced in real time, and new quotes default to expiring at 11:59 PM — so a quote is never accepted after its cutoff.

Email Marketing

• A momentary delivery blip no longer costs you subscribers: recipients are only suppressed on permanent bounces, not transient ones.
• Multi-step drip campaigns that could stall after the first send now run reliably to completion.
• Fixed images not displaying in email template previews.

Billing & ThinkPayments

• Billing invoices containing tax are now itemized accurately under Settings → Billing Invoices.
• The Payout Reconciliation report was rebuilt from the ground up, now accounting for every fee so your Stripe payouts balance to the penny.

Reliability & Security

August also included our annual PCI assessment work, new automated defenses against card-testing fraud on booking engines, platform security patching, a fix for a rare intermittent API error, and a smarter minimum-night rule that no longer lets an un-bookable past gap block a bookable night.