Hi there,

Running an ecommerce business means balancing growth, operations, customer experience, and profitability.

As merchants scale, they need a platform that gives them more control over how they sell, manage orders, and protect revenue. The right ecommerce foundation can help businesses reduce the friction that often leads to refunds, support issues, and chargeback risk.

That’s why we’re excited to partner with ShopWired.

ShopWired is a UK-based ecommerce platform powering thousands of online retailers, from fast-growing startups to established enterprise brands. Built for businesses that want more control, flexibility, and support, ShopWired helps merchants:

• Build and manage powerful online stores
• Increase sales and streamline operations
• Scale with transparent pricing and no platform transaction fees
• Access hands-on support backed by a 4.9/5 Trustpilot rating

Through its integration with Chargeback.io, ShopWired gives merchants a powerful ecommerce platform to grow their business while helping reduce chargebacks and protect profitability.

We’re glad to bring this solution to our merchants and partners.

Hi there,

High-risk merchants often face a harder path to reliable payment processing.

For businesses in industries like adult, dating, CBD, travel, subscriptions, and vape, mainstream payment providers may limit access, create approval challenges, or fail to offer the flexibility needed to support complex payment operations.

Without the right processing infrastructure, merchants can face higher decline rates and increased risk to revenue.

That’s why we’re excited to partner with Fasto.

Fasto is a high-risk merchant services provider focused on payment processing for industries that mainstream providers often do not support. With flexible infrastructure and industry-specific configurations, Fasto helps merchants:

• Access payment processing for high-risk industries
• Manage card payments, digital wallets, bank transfers, SEPA, and cryptocurrency processing
• Gain visibility through a unified payment control center
• Use custom integrations and flexible routing logic
• Get dedicated support from a world-class specialist

By combining high-risk payment expertise with flexible processing infrastructure, Fasto gives merchants more control over how they accept payments, manage operations, and meet industry-specific compliance needs.

We’re glad to bring this solution to our merchants and partners.

Hi there,

The alert status Lost has changed to Expired.

The meaning of this status has not changed.

Hi there,

Delivery issues are one of the biggest hidden causes of chargebacks.

When orders arrive late, go missing, or show up damaged, the fallout can include higher support volume, customer churn, refunds, and dispute risk. With 17% of consumers filing disputes because of late or missing deliveries, merchants need better tools to catch problems early and respond faster.

That’s why we’re excited to partner with LateShipment.com.

With more than 13 years of experience in e-commerce and logistics, LateShipment helps fast-growing merchants:

• Reduce delivery failures
• Recover shipping costs
• Create better post-purchase experience for customers

By tracking shipments across carriers, automating eligible refund recovery, and surfacing insights into delays, damages, and service issues, LateShipment gives merchants more control over an area that often loses revenue and customer trust.

We’re glad to bring this solution to our merchants and partners.

Hi there,

The Adyen integration is now live on Chargeback.io

Adyen users can now automate refunds for Ethoca and CDRN alerts to reduce manual work and speed up response times.

If you currently manage Adyen alert refunds manually, activate the integration to streamline prevention as volume grows.

Merchants don’t need more payment complexity. They need lower costs, faster payouts, stronger conversion, and a payment strategy built to support growth.

That being said, we’re pleased to announce our new partnership with Compaytence to help address these challenges.

Compaytence helps e-commerce and fintech companies strategically optimize their payment operations, drawing on deep, hands-on expertise gained through work with payment service providers, fintechs, major banks, and international e-commerce brands.

With more than 30 years of experience in the financial sector, Compaytence helps businesses:

• Reduce payment fees
• Resolve payout delays
• Improve conversion rates
• Build sustainable payment strategies that support global growth

We look forward to working with the Compaytence team!

Hi there,

We just launched a referral program. Earn Chargeback.io credit every time a merchant you refer receives an alert.

Summary:

• $2 for every Ethoca alert a referred merchant receives
• $1 for every Verifi (RDR & CDRN) alert a referred merchant receives
• No time limit. Earn as long as your referred merchants stay active

Apply your credits directly to your own alerts and lower your cost per alert.

If you're already a merchant with us, find your referral link by clicking Settings, then Referral.