Hi there,

Delivery issues are one of the biggest hidden causes of chargebacks.

When orders arrive late, go missing, or show up damaged, the fallout can include higher support volume, customer churn, refunds, and dispute risk. With 17% of consumers filing disputes because of late or missing deliveries, merchants need better tools to catch problems early and respond faster.

That’s why we’re excited to partner with LateShipment.com.

With more than 13 years of experience in e-commerce and logistics, LateShipment helps fast-growing merchants:

• Reduce delivery failures
• Recover shipping costs
• Create better post-purchase experience for customers

By tracking shipments across carriers, automating eligible refund recovery, and surfacing insights into delays, damages, and service issues, LateShipment gives merchants more control over an area that often loses revenue and customer trust.

We’re glad to bring this solution to our merchants and partners.

Hi there,

The Adyen integration is now live on Chargeback.io

Adyen users can now automate refunds for Ethoca and CDRN alerts to reduce manual work and speed up response times.

If you currently manage Adyen alert refunds manually, activate the integration to streamline prevention as volume grows.

Merchants don’t need more payment complexity. They need lower costs, faster payouts, stronger conversion, and a payment strategy built to support growth.

That being said, we’re pleased to announce our new partnership with Compaytence to help address these challenges.

Compaytence helps e-commerce and fintech companies strategically optimize their payment operations, drawing on deep, hands-on expertise gained through work with payment service providers, fintechs, major banks, and international e-commerce brands.

With more than 30 years of experience in the financial sector, Compaytence helps businesses:

• Reduce payment fees
• Resolve payout delays
• Improve conversion rates
• Build sustainable payment strategies that support global growth

We look forward to working with the Compaytence team!

Hi there,

We just launched a referral program. Earn Chargeback.io credit every time a merchant you refer receives an alert.

Summary:

• $2 for every Ethoca alert a referred merchant receives
• $1 for every Verifi (RDR & CDRN) alert a referred merchant receives
• No time limit. Earn as long as your referred merchants stay active

Apply your credits directly to your own alerts and lower your cost per alert.

If you're already a merchant with us, find your referral link by clicking Settings, then Referral.