New Partnership: Chargeback.io x LateShipment

Hi there,

Delivery issues are one of the biggest hidden causes of chargebacks.

When orders arrive late, go missing, or show up damaged, the fallout can include higher support volume, customer churn, refunds, and dispute risk. With 17% of consumers filing disputes because of late or missing deliveries, merchants need better tools to catch problems early and respond faster.

That’s why we’re excited to partner with LateShipment.com.

With more than 13 years of experience in e-commerce and logistics, LateShipment helps fast-growing merchants:

• Reduce delivery failures
• Recover shipping costs
• Create better post-purchase experience for customers

By tracking shipments across carriers, automating eligible refund recovery, and surfacing insights into delays, damages, and service issues, LateShipment gives merchants more control over an area that often loses revenue and customer trust.

We’re glad to bring this solution to our merchants and partners.