10.5.2025 - AI Voice Stats and Smarter Call Categorizations!

,

For an average mover in September, our AI Voice Assistant:

• Sourced ~13 qualified leads…
• Movers closed ~38% of those leads...
• Resulting in ~$4,900 in booked revenue…
• And saving their team ~2.6 hours of total call time

In short: it’s helping sales teams book more moves with less work – and even allowing movers to expand their business hours, helping them win busy customers who can't typically call during standard hours.
​
In the background, we’re continuing to push forward our AI’s capabilities to drive more impact for our movers.
​
With that in mind... 2 major updates below!
​
​(👀 Want an AI Voice Assistant demo? Grab time using this link! )
​
We'll be back very soon with more product updates!
- Ian (on behalf of the Chariot team)
​
​P.S. Other product updates are linked here if you've missed them!

(1) AI Performance Stats!

You can now easily see how your AI Voice Assistant is performing – all in one place.
​
Get a clear breakdown of:

• Total calls handled by the AI
• Qualified leads sourced
• Booked jobs and estimated revenue from those leads
• Call time saved and distribution by hour

These insights make it simple to track ROI, understand when leads are coming in, and see the real impact your AI is having each month.

(2) Smarter categorization of Lead, Voicemail, and Hangup calls

Our AI now has AI-enabled categorization every call -- so you can instantly see which calls are new sales opportunities, a voicemail about something unrelated to sales, and what’s just noise.

• New Lead – when a caller expresses interest in a move quote, booking, or pricing. These automatically create a synced lead in Chariot with all details captured from the call — and trigger a customer notification.

• Voicemail – non-sales inquiries like complaints, feedback, confirmations, vendor calls, or delivery updates.

• Hang-up – callers who disconnect before saying what they need (e.g., spam or wrong-number calls).

This makes your call stats clearer, reduces clutter, and ensures every real lead is tracked automatically.
​

Bonus: Examples of recent customizations!

AI Names: Kate, Avi, Nicole, Janet, Mark
​
​Smart inventory prompts:
Getting customers talking naturally:
​ “Imagine you’re walking through your front door and giving me a quick tour...”
​
Helping them remember overlooked areas:
​ “Sometimes people forget hallways, foyers, and patios — any other rooms or spaces we should include?”
​
​Getting ahead of objections:
​ “As a heads up, we can’t move that grand piano — but we can recommend another mover who can help!”
​
​Valuation upsell preview:
​ “I’ll just note that we offer valuation coverage if you’d like extra peace of mind. The team can share more details when you connect.”
​
​Self-Storage flows:
One mover with self-storage customized their AI to answer pricing questions and guide customers to book online – fully automated!