Hi there,
It’s been a month since our last update—behind the scenes, we’ve been hard at work on major Chariot improvements. Check out what’s new in March, and stay tuned for more very soon in April as we roll out new tools to support your team this busy season.
Your feedback, questions, and ideas about Chariot fuel our engineering efforts. Reach out anytime!
- Ian (on behalf of the Chariot team)
Reminder: Know a mover who needs software to set them up for success this busy season? You can earn money / Chariot discounts by introducing them to us!
Is your team ever:
Imagine if:
We’ve been building a customizable AI-powered chat + voice intake experience to make this possible — and we’re looking for movers to test it out and tell us what would make it even better.
Interested? Sign up for a time here.
Chariot’s month view shows your leads, jobs and mover/ truck capacity by day. But a day’s truck and mover capacity doesn’t tell the whole story. For example, can you slot in a small afternoon job without adding more crews? Maybe you can staff another crew, but only for labor-only jobs?
Now when you hover over a day, Chariot shows a “mini-map" reflecting how the schedule looks for the day – telling you at a glance what’s available without having to click through each day’s schedule.
From the Customer Overview section of the intake tab, you can now toggle OFF customers receiving automated emails and texts (estimate reminders, pre move reminders, post move reviews, etc.).
For example, you may want to turn off auto-emails/ texts for repeat commercial customers where the main contact doesn’t need to get transactional messages.
Before we release it widely (soon!), we’re doing final testing of this feature for a few movers who had this as a top priority – if you want early access too, reach out.
Owners and Managers will now see a “beta” version of Homepage that includes “widgets” of insights that you can view and sort in the order you wish. We’ve added 3 widgets to start:
Each widget can be filtered by today, this week, or this month.
The future: transitioning the homepage to a set of widgets that each user can customize based on what they want to see!
Missing any important notifications?
If so, now you can turn on a sound for them!
We can now turn on a setting that allows movers (or select movers) to view their work times (and hourly pay, if pay management is turned on) for their previous jobs.
This may be helpful if you want to give your movers transparency into the information you’re using to calculate payroll, and get ahead of any disagreements re: pay owed ahead of running payroll.
If you'd like this feature on -- let us know!
Hi there,
Back with another update!!
You can now create and manage tasks in Chariot to ensure your team stays on top of every key next step.
A quick video overview of the feature:
Or check out this short article/ explainer!
Please note:
This is just the beginning for task management -- reach out as you try the feature with ideas to make it more powerful for your team!
All the best,
Ian and the Chariot team
We’re rolling our upgraded card / convenience fee feature to all moving companies as our default by March 14, 2025. It auto-applies card fees to all appropriate payments, no checkbox / manual action required.
Ever wish Chariot could generate not just hours worked, tips and hourly rate, but also any other pay items for your team (commissions, bonuses, non-job work), and even calculate overtime?
We’re in the early stages of rolling out a feature for full-fledged payroll calculations / reports – contact us if you’re interested in early access/ testing.
The estimate and results tabs are now MUCH easier to use on a phone -- we know many of you are working on the go! More mobile enhancements to come.
Our app is now MUCH faster and prevents common errors (for example, blocks you from leaving without saving changes): If you have an iPad (Android version coming) and do onsite estimates in areas with bad service, Chariot can help. Reach out to the team if you don’t have access yet and want to try the app.
To do it, click “FORMAT” on your estimate, and then check “Show Sales Owner Info”. If you want to always/ frequently show sales owner info by default, then reach out to us and we can set up your default estimates to do this automatically.
At a computer, dragging / dropping jobs onto the schedule is our favorite way to book – it allows you to easily see availability while you’re booking (we noticed some users weren’t aware of this!). Chariot now encourages this option when users try to book from the job page (via Actions > Book or Reserve).
New to booking jobs in Chariot? Watch this video.
This should make it easier to see how far along each lead is that’s interested in the day! (New to stages in Chariot? See Here)
Do you price out each crate you provide by volume (or price this way for other items)? If so, Chariot now has a “synced charge” that can automate adding these charges to your estimates.
Just set the “Sync type” of the charge to “Inventory Item (Volume Based) and select which items should trigger the charge. Reach out if you need help setting it up!
We have a new setting that can add the work day “activities” to the description of the hourly rates on your estimates (for example: day 1’s hourly rate = “0 Truck, 2 movers - Packing”, day 2’s hourly rate = “1 Truck, 3 Movers - Load & Unload”).
Contact us if you’d like to try it out!
Movers’ schedules now show a truck icon next to each truck assigned to the job, so that they don’t miss it and take the right truck (especially when dispatching remotely)!
Hi there,
Back with many small-but-mighty product changes and a preview of some bigger ones coming your way!
• 💳 Chariot can now fully automatically apply a card fee / non-discount to any payment that is made by card through Chariot
• 📹 Wednesday we announced that Chariot is now integrated with LiveSwitch, allowing users to collect videos and conduct virtual surveys by sending a link or starting a video call without leaving Chariot. Learn more about it here and reach out if you have any questions.
• 🚚 The crew experience now includes a variety of “guardrails” to prevent the most common mover mistakes, and shortly will be updated with an improved Bill of Lading and Photos tab.
• 🤓Users can now can more easily control the columns, filters, and row height of the leads, jobs, and archives pages
• 🧾 You can now download/ print an invoice pdf without sending it
• 🏋️💲 It’s now simpler to customize pay rates by mover by role (requires role and pay management is turned on – let us know if you’re interested)
• 🔽 We can now show movers on the job schedule (under “Resources”) sorted by role, in an order of your choosing (note: not exposed to users to edit themselves yet -- it will be next week! - reach out if you’d like this set up earlier)
• 🙈 We added a estimate formatting option that allows moving cos to hide the inventory list but show the total weight and/or volume
Reminders!
• 📦 Storage Management: Let us know if you’re interested in getting access to our storage module for organizing/ automating storage tracking and recurring billing!
• ⭐⭐⭐⭐⭐ Auto-review feature changes: When a customer gives you 5-stars through the Chariot review feature, we now skip the step of leaving you feedback in Chariot and direct them right away to post online – we’re seeing a higher rate of public posts as a result. If you prefer, we can also have the automated review email link every customer directly to a review site, instead of the “Chariot” review experience. Reach out if you have questions/ requests – or if we haven’t set up this feature for you yet!
Happy moving! We’re here to help if you need anything. More to come 😀.
- Ian and the Chariot team
❓ Why we built this:
Today, card fees in Chariot can be added with 1 click to an estimate, invoice, or bill of lading. But we wanted to make adding the fee more seamless, less mistake-prone, and more flexible for situations where the bill is split between different payment methods.
🔍 How it works:
When you collect a card payment, Chariot will display the subtotal and then the total with card fee/ non-discounts added to the payment amount – whether it’s via a payment link, deposit, invoice, or payment collected from the field.
Payments with card fees will have a special icon indicating that a fee was included. The fees will not count towards the balance of the job but will count towards revenue collected.
✋ What’s next / want early access?
We’ve started to roll out this new card fee model to moving companies who are particularly eager for this feature. If you’re one of them, reach out to us and we’ll go over the next steps.
We’ve added new and improved alerts and warnings to the mover experience to reduce common mistakes. These include:
• Warning a mover if they start a Bill of Lading (BoL) before starting the time clock
• Showing if an active time tracking session is linked – or not – to a BoL (they need to be linked for time-tracking to auto-generate times and hourly charges on the bill)
• Warning the mover if they try to complete a BoL with no charges on it – or try to complete a time tracking not tied to a BoL
• Enhancing and simplifying the Bill of Lading tab
--> Also, shortly the photos tab on a job will also displays a gallery of photos without needing to click “Upload photo” to see them.
Easily control lead/job/archive pages
We’ve added a widget above the Leads, Jobs, and Archives table that allows you to more easily control table columns, filters, and row height. You can also export the tables (for example, download a table of all your open leads) to a spreadsheet.
Pro tips!
• You can also control the ORDER of the columns by drag-and-dropping the columns with your mouse
• You can save down custom views with sorts and filters of your choosing! Some ideas here.
You can quickly print out an invoice pdf via the “Send Invoice” button.
Simpler customization of pay rates by mover
Reminder: Default pay rates by role are managed via the Role Management Page (another reminder: we can customize these roles to your liking!), and if you have pay management on, hourly pay due will appear in Mover Reports. If you need your set up adjusted for this, let us know!
Additionally, on the Resources → Movers page, you can add custom (overrides the default rate) pay rates for each mover (this was previously a bit more complex). If you don’t add a custom pay rate, the mover will get the same pay rate for that role.
We can now show movers on the job schedule (under “Resources”) sorted by role, in an order of your choosing (note: not exposed to users to edit themselves yet - next week you'll be able to edit it yourself under --> Resources --> Role Management; reach out if you’d like this set up earlier). For example, Leads, then Drivers, then Helpers!
Hi there,
We're excited to introduce our integration with LiveSwitch, the fastest-growing video and virtual survey platform for moving companies!
Now, customers of Chariot and LiveSwitch can request video recordings, start and record live video calls (for virtual surveys), and view all videos -- all without leaving Chariot.
Click the video below to watch a ~2 minute overview
Already a LiveSwitch customer? To set up the integration, go to any job --> Inventory --> Videos, and click the main button to connect to LiveSwitch.
Not a LiveSwitch customer? Check out our Integration FAQs for more information on the benefits of the integration, pricing (Chariot customers get 10% off), free trials and more. If you know you want to try out the integration, you can contact LiveSwitch's team at https://www.liveswitch.com/chariot. Of course, we're also happy to help answer any questions.
All the best,
Ian and the Chariot team
Hi there,
We’re excited to announce our long awaited Customer Management feature! This new feature allows you to group multiple jobs under a single customer profile and view associated information (like invoices, payments, etc) in one place.
This feature is to work alongside Chariot’s leads/jobs pages, giving you greater visibility into your repeat business.
It will be available for all Chariot customers starting Monday 1/13.
Best,
The Chariot Team
To simplify CRM organization by making it possible to group jobs under customer profiles, providing more insight into your operations.
Suggested matches dropdown when adding a lead for a commercial customer
Customers CRM page
Customer Profile page
Hi there,
Happy New Year! The Chariot team has been hard at work as the clock turns from 2024 to 2025 – read on for new tools like Time Tracking tips, Estimate Signature Workflow changes, and more!
We’re always looking to improve – if you have questions or feedback, reply to this email or reach out to support@chariotmove.com.
Thanks,
Amos
(on behalf of Team Chariot)
❓ Why we built this
To help movers completing Time Tracking and a Bill of Lading in case they forget key steps.
💡 How it works
Movers will now see context-specific banners to ensure accurate Time Tracking and Bill of Lading completion. Note: these changes are only relevant for Chariot customers with Time Tracking enabled.
❓ Why we built this
To maximize lead submissions and streamline the customer experience.
💡 How it works
Chariot customers using the Chariot Short Form will see two changes:
❓ Why we built this
To ensure that signatures on digital estimate pages only are present for the version of the estimate that the customer signed.
💡 How it works
If you change an estimate after a customer has signed it, their signature will be cleared and they’ll be notified that the estimate has been updated from its original.
From the office side, you’ll see this banner on the Estimate page. You can choose to resend the customer the estimate (it won’t happen automatically). Here is an article covering Modified Job Stages.
Your customers will see this banner on their digital estimate, which will revert to an unsigned state.
❓ Why we built this
To allow you to more easily add and save custom-sized inventory items
💡 How it works
Hi there,
Happy Wednesday! We’re excited to introduce Mover Role Management 2.0 – a set of updates that give you more flexibility when assigning movers to jobs, viewing capacity by role on the schedule, controlling mover permissions, and managing payroll data right in Chariot.
Role Management and Per Job Roles will be available in your account by default – contact us (support@chariotmove.com) if you want to turn on Capacity by Role and Pay Rate Configuration + Reporting.
❓ Why we built this
We know that movers often need to have different roles on different jobs – you now have the flexibility to assign, communicate and track that in Chariot.
💡 How it works
❓ Why we built this
There are many crew features in Chariot and we understand the importance of providing access to those features to the right movers at the right time.
💡 How it works
Users with the role of “Owner” will have access to a new tab in Resources > Role Management and will be able to update permissions, change role badge colors and assign default pay rates.
Reminder – roles themselves are customizable, just reach out to us and we can help you out!
❓ Why we built this
Having all of your data in one place is always helpful, so we’ve added the ability to configure pay rates and view basic payroll reports in Chariot. We have more payroll management features coming soon, so stay tuned!
💡 How it works
Role Management – Editing Default Rates for Roles
Movers – Editing Rates per Mover
Thanks,
Amos (on behalf of the Chariot team)
Hi there,
Here’s a quick recap of all the new features and tools we rolled out in the 2nd half of November – details below!
❓ Why we built this
The Request Review feature allows you to more easily collect customer reviews, but there was previously no place to see all of your completed and incomplete reviews in one place.
💡 How it works
❓ Why we built this
Chariot’s Bulk Hide / Unhide feature allows you to plan out moves further in advance without making all schedule details visible to your movers, but until now this had to be done one job at a time. This update allows you to hide and unhide multiple jobs with just a few clicks.
💡 How it works
❓ Why we built this
In Chariot you can notify crews about their job assignments via text, but what if you’re not sure if you sent them the notification yet? What if you only want to message the new movers you’ve added last minute? This feature helps you (and your dispatchers) easily see if a crewmember has been notified about their job for the day.
💡 How it works
Go to Job Schedule > Day > Actions > Notify Crews, and you’ll see new the feature showing you if you a mover has already been notified for their job(s) on that schedule that day or not.
Amos (on behalf of the Chariot team)
Hi there,
Sharing one of our last updates of the year – see the highlights below and keep reading for details ⤵️
❓ Why we built this
To make it fast and easy to collect photos from customers for purposes of estimates and move prep.
💡 How it works
You can also embed this link in your automated email and text templates so that it fits right into your existing customer communication workflows (e.g., you could include it in a pre-move confirmation email).
❓ Why we built this
To allow office users to more easily see availability across each week when scheduling or re-scheduling a job.
💡 How it works
When you’re in the Week View, you can now easily see availability by track without needing to toggle back to the Day View.
❓ Why we built this
To make it easier to see the current estimate with fewer clicks (previously needed to click “Show Summary” → “View Estimate” or “Send Estimate” → “Preview”)
💡 How it works
Navigate to the Estimate page, and click the new Preview button to see what your customers will receive.