🤩 Chariot Update | Big changes to Horizontal Schedule & Messages, and even more flexibility!

​More product updates!
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Big Upgrades to Horizontal Job Schedule!

• Easier viewing and vertical scrolling
• Better dispatching capabilities
• All the horsepower of the vertical schedule view for movers who prefer this orientation (especially for movers with larger fleets).

Messages Tab Overhaul

• Emails and Texts all in one place
• Search message content and filter by different message types
• Send text and email templates directly from this screen
• View / open attachments
• Easily see which messages were sent automatically vs. manually from Chariot

Zillow Links

1 click to open the Zillow listing for any location in Chariot with a full address. Get additional views of the exterior, interior layout, and furniture!

In early access: Customize payment methods that can be logged

We’ve implemented the ability for Moving Companies to customize their own list of payment methods that users / movers can log manually.
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We’ll be rolling this out widely in the next ~2 weeks after some initial testing with customers who are eager to have this turned on. If you’d like early access, let us know!

Start customizing your own Home Screen via “Widgets”

Different users want to see different things when they log into Chariot. For example, Sales Reps may want to jump right to their sales performance for the week, but an Owner might want to jump right to overall Revenue for the month.
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So, we’ve been working on making the home screen customizable for each user via “Widgets” that you can choose and re-order to make it your own!
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We’re still putting on the final touches, but you can get a head start by configuring a custom home screen via the “Widgets” toggle on the home screen. Click +Widget to add/ remove/ reorder each home screen section.

Filter to unread texts

No more scrolling through the Texts screen to find unread messages. Just click “Unread”.

Option to Show Time Tracking Summary on Bills of Lading

We can now build in a “Work Time Details” section to Bills of Lading that will break down the timestamps of each activity underpinning the hourly rate charge/ quantity. You need to use our Time Tracking feature for this to be relevant.
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Reach out if interested!

Option to hide Packing and Storage services on web form

We actually had already had this option available but hadn’t exposed it widely to our users. You can now turn off/ on these service questions on the Chariot web form via Settings > Web Form Configuration.

Web form for reference

New settings

Customize your own automated Arrival Window logic

We set up automated arrival window logics (click and it pre-fills with what your company typically does) during onboarding. But we didn’t have a good way for you to change this logic… until now. Go to Settings > Estimate Configuration to customize.
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​Note: Your existing Arrival Window logic won’t show by default. If you customize it yourself, it will override what we’ve configured for you previously.

Automate Chariot Arrival Window Settings - Watch Video

💪 Other small but mighty updates

• LiveSwitch Connection statuses should be more accurate for users that use our integration. Previously, it sometimes showed the user as Connected when they were actually not / logged out.

• Our North Carolina Electronic Bill of Lading is now updated to be compliant with the latest 2026 Max 4 Tariff. We’ll be reaching out to you if you operate in NC!

• You can now control which user roles can see the full Task Management Dashboard (all tasks across the company) via Settings > By Role

• Internal email notifications about Surveys scheduled to you now include an attached calendar file (.ics), making it easy to add to your personal calendar tool.

• In the crew experience, when a BoL is open and the user clicks the BoL menu item, Chariot will direct them to the open / in progress Bill of Lading (previously, it would drop them on a menu showing all in progress and completed BoLs – one extra click)

• Valuation Amounts and/or multipliers (automatically calculating a valuation amount based on weight x a $/lb factor) now save as part of any saved Estimate Template.

• We added “Internal Estimate Notes” to the Full Job Export (this is where for example, the reason estimates were declined will show)

• We fixed a bug that was causing Chariot to freeze sometimes after a user cloned/ duplicated a job.