11/1 ⏰ 🔐 Chariot Updates – Customer Review Notifications, Any Case Usernames and more!

Hi there,

We’ve added notifications for new Customer Reviews (email or in-app) so that your team can know as soon as a customer submits a review in Chariot – you can turn this on for any office user in Settings > Notifications.

Reminder – if you’d like us to set up Automated Reviews or point customers to 3rd party sites (like Google) as part of the Review flow, reach out to support@chariotmove.com and we’ll get you set up.

Also new 🔽

• Usernames can be lower or uppercase – no more auto-capitalization login errors! So if your username is freddykrueger – Freddykrueger or FreddyKrueger or FREDDYKRUEGER will still work when logging in 👻 🧙 🟠
• Leads by Source charts update – Realtor, Referral and Other sources are now grouped together in the Home screen chart (and in Reports > Leads by Source by Month) instead of breaking them out by the specific source detail (for example, Realtor – Name). The detail is still accessible in the Full Job Export and Jobs by Source reports.
• New “XTRA” tag for Multi-Stop jobs – Previously jobs with extra stops had a “MULTI” label on the schedule (as in multiple stops). We updated this label to “XTRA” as some users thought “MULTI” was referring to multi-truck jobs.