Follow-up: [RESOLVED] Microsoft Azure Global Outage and Impact to ClearEvent

On October 29, 2025, the ClearEvent platform was impacted by a global Microsoft network outage affecting Azure services worldwide. ClearEvent relies on Microsoft Azure datacenters and services to deliver our event management platform.

On Wednesday, Oct 29, 2025, a Microsoft Azure Front Door (AFD) incident -- triggered by an inadvertent Microsoft configuration change - caused intermittent slowness, timeouts, and errors across the ClearEvent platform from 11:45 AM–8:05 PM ET (15:45–00:05 UTC). As ClearEvent relies on Microsoft Azure to deliver our platform services, during this window, most customers would have experience degraded performance or been unable to access the Event Manager App, Event Portal App, and Help Center while Microsoft restored service by rolling back to a “last known good” configuration, recovering nodes, and gradually rebalancing traffic.

Microsoft temporarily blocked AFD configuration changes to stabilize recovery. By 8:05 PM ET (00:05 UTC Oct 30), Microsoft confirmed mitigation and platform performance returned to normal levels; a small “long tail” of customers may have observed lingering intermittency shortly after while recovery completed globally.

We monitored throughout, applied standard mitigations (e.g., retries, circuit-breaker tuning), and kept customers updated as Microsoft progressed. Microsoft has begun adding extra validation and rollback safeguards on their side.

Your data remained safe throughout the incident, and our team continues to monitor system performance. We’re continuing to review this event to strengthen our resilience and response procedures further.

For more details and for our current system status, visit our Status Page.