We’ve released a new group of updates focused on helping you manage registration setup more efficiently, recover payments faster, and gain more control over fees, forms, and promotions.

This update is especially valuable for organizers managing limited-capacity offers, multiple registration forms, sponsorship packages, or online payments.

Here’s what’s new.

🎟️ Set capacity limits directly on Registration Fees

You can now set capacity limits on individual Registration Fees.

This makes it much easier to manage limited-quantity offers such as:

• VIP packages
• sponsorship opportunities
• workshops
• premium add-ons
• activity-based registrations

When a fee reaches its limit, attendees will see that it is sold out or view the remaining quantity during registration.

Why this matters

Previously, some organizers relied on Products or workarounds to control limits. With this update, those limits can now be managed directly from the registration fees, helping you:

• simplify setup
• reduce manual work
• avoid overselling
• present limited offers more clearly

💳 Help attendees recover failed payments faster

When a payment attempt fails for a pending registration, registrants can now securely update their card details themselves.

They’ll receive an email directing them to My Orders, where they can update their payment method.

Why this matters

This reduces the need for manual follow-up and helps recover registrations faster, while keeping the process secure and PCI compliant.

🧩 Make fee groups easier to organize and present

You can now:

• rename existing Fee Groups
• choose whether a Fee Group appears expanded by default

Why this matters

This gives you more control over how fee options are presented, helping:

• make registration easier to scan
• better organize packages and tiers
• reduce confusion for attendees

🏷️ Bulk import and export promo codes

Promo code management is now easier with:

• Bulk Import Promo Codes
• Export Promo Codes for an Event

Imports allow you to create large sets of codes from a CSV file, while exports give you full visibility into usage, limits, and performance.

Why this matters

This is especially useful when running larger campaigns, sponsor offers, or segmented promotions saving time and giving you better control.

🔍 Find registration forms faster

We’ve improved how you search, sort, and filter registration forms.

You can now more easily browse forms by:

• status
• name
• dates
• registrant type

Why this matters

For teams managing multiple forms, this makes it much faster to find the right form and stay organized.

Also included in this update

We’ve also released several supporting improvements:

• improved handling of dynamic promo codes in confirmation and approval emails
• the ability to save forms with only Special Access Fees
• clearer registration confirmation messaging
• improved visibility into payment-related details

🛠️ Additional fixes and improvements

This release also includes a number of fixes across registration, payments, and promo workflows to improve reliability and reduce friction for both organizers and attendees.

We hope these updates help simplify your registration setup and give you more control over payments, fees, and promotions.

As always, if you have feedback or ideas, we’d love to hear them.
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The ClearEvent Team

We’ve updated ClearEvent’s Refund Policy to better clarify subscription refunds (including our 30-day money-back guarantee on annual plans) and how event refunds work for payments collected by event organizers through the ClearEvent Platform. The update also adds clearer language around non-refundable processing/service fees, chargebacks, and our approach to suspected fraudulent activity.
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On October 29, 2025, the ClearEvent platform was impacted by a global Microsoft network outage affecting Azure services worldwide. ClearEvent relies on Microsoft Azure datacenters and services to deliver our event management platform.

On Wednesday, Oct 29, 2025, a Microsoft Azure Front Door (AFD) incident -- triggered by an inadvertent Microsoft configuration change - caused intermittent slowness, timeouts, and errors across the ClearEvent platform from 11:45 AM–8:05 PM ET (15:45–00:05 UTC). As ClearEvent relies on Microsoft Azure to deliver our platform services, during this window, most customers would have experience degraded performance or been unable to access the Event Manager App, Event Portal App, and Help Center while Microsoft restored service by rolling back to a “last known good” configuration, recovering nodes, and gradually rebalancing traffic.

Microsoft temporarily blocked AFD configuration changes to stabilize recovery. By 8:05 PM ET (00:05 UTC Oct 30), Microsoft confirmed mitigation and platform performance returned to normal levels; a small “long tail” of customers may have observed lingering intermittency shortly after while recovery completed globally.

We monitored throughout, applied standard mitigations (e.g., retries, circuit-breaker tuning), and kept customers updated as Microsoft progressed. Microsoft has begun adding extra validation and rollback safeguards on their side.

Your data remained safe throughout the incident, and our team continues to monitor system performance. We’re continuing to review this event to strengthen our resilience and response procedures further.

For more details and for our current system status, visit our Status Page.

Browsing events just got easier! The Event Portal now displays events as visually rich cards with brand logo & background images, event summaries, and quick access buttons. You can now sort and filter events, and your archived events are hidden by default to keep things tidy.

• Use the Filter dropdowns to see only the events you care about.
• Use the View Type dropdown to change between Grid view and List view.
• Use the Search box to find an event by name.
• To manage your event, locate the Settings (Gear icon) in the top-right corner of the event card.
• To access the Event Portal Web App for this event, click the "View Event Details" button. Note: this button is only visible once you have opened your event.

We’ve fixed an issue where job assignments related to deleted registration forms were still being included in export files. Now, jobs from deleted forms are correctly excluded from the export, keeping your data clean and accurate.

You can now move a registrant’s booth to a different booth in the same event, or a different event within your Organization. For event organizers using the Booth Fee feature, this was not previously possible.

You can find the new Transfer feature in the Event Manager App → Registration section→ Transfer button.

Learn more

Accessing event details for new and returning attendees just got smoother! A secure, one-time Magic Link now appears in Welcome and Registration Confirmation/Approval emails. New attendees can set a password and access their event; returning attendees can use the link to sign in and view details—no password entry needed.

We’ve fixed an issue where some attendees could not register if they had previously submitted a test registration with an online test payment when the event's Payment Gateway was set to "Test Mode". This issue resulted in errors like "No such customer: a similar object exists in test mode" which prevented a successful registration.

Accessing event details for new and returning ticket buyers just got simpler! A secure, one-time Magic Link now appears in Welcome and Ticket Order Confirmation/Approval emails. New ticket buyers can quickly set a password and access their event after placing their order; returning attendees can use the link to sign in and view details—no password entry needed.

You can now create Jobs without start/end times and assign registrants immediately. In Event Manager > Jobs > Job Details, leave dates blank or use the Reset buttons. The Event Portal will show “TBD (?)” (To Be Determined) instead of the Date & Time. This is useful when you do not yet know the date and time of the job, but still need to fill the job. When you later add or change the start and end date, you’ll be prompted to notify assignees.