Improved Service Through Driver Assignment

🚗 Dispatch is constantly making behind-the-scenes improvements to ensure you receive the best possible service. As part of this effort, we’re changing the way drivers are assigned to orders. Historically, the closest driver would be assigned as soon as the order was placed. Now, we’re taking a few extra minutes to group similar orders together before assigning a driver. Doing this optimizes each driver’s route by reducing miles driven so they can deliver your order faster and helps lower emissions by improving fuel efficiency.

If you have multiple orders that need to be picked up from your location, we’ll group them together so you only need to meet and communicate with one driver instead of multiple drivers. This saves you time so you can focus on other aspects of your business.

🕝 If you don’t have a few extra minutes to spare, try the Dedicated Vehicle Add-On or use the Hotshot service. Dedicated Vehicle and Hotshot orders are not bundled and a driver is assigned immediately.