Latest News from the Dispatch Team
New
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Start Your Free Trial of Dispatch Connect

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Shared by Allison • January 24, 2025

Does your company operate an in-house fleet of vehicles? If so, it's time to simplify your route planning with powerful fleet optimization software from Dispatch Connect. Try it free for 30 days!

Connect's powerful features help you:

  • Quickly plan and optimize delivery routes for your fleet
  • Equip drivers with a mobile app for real-time GPS tracking
  • Keep your customers informed with automated SMS and email updates

Click here to learn more.

Everything Fits In A Box Truck

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Shared by Allison • May 24, 2024

Box trucks offer the power to consolidate deliveries, allowing you to haul multiple items in one trip, keeping your projects on track and your crew prepared. See what else a box truck can do for your business:

  • Fewer Trips, More Efficiency: Consolidate deliveries to save time & money by transporting multiple items in a single trip.
  • Stay On Schedule: Fewer deliveries keep your projects on track.
  • Always Prepared: Arrive on-site with everything your crew needs.
  • All-Weather Protection: Keep your cargo safe from rain, snow, or sun with the use of a weather-tight cargo area.
  • Secure Deliveries: Your cargo travels safely in a completely enclosed environment, protected from theft and tampering.
  • Effortless Loading & Unloading: Large cargo doors and built-in liftgates make loading and unloading a breeze.

Don't have an account? Sign up here

Feature

How APIs Can Transform Your Business

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Shared by Allison • May 15, 2024

Imagine delivering more packages, expanding your reach, and simplifying operations. APIs make it possible. It’s a powerful solution for businesses looking to scale and thrive.

An API will:

  • Provide high operational efficiency
  • Support scalability in your business
  • Offer standardized service across all locations
  • Centralize billing and invoicing

How Dispatch Integrates With Your Business

Option 1 Direct API Integration: Integrate seamlessly with your existing systems, delivered to your engineering teams

Option 2 Pre-built Connectors: Connect instantly with leading ERPs like Oracle, SAP, EPICOR, Salesforce, and many more

Option 3 Low-Code/No-Code Customization: Build fully customized integrations without extensive coding

Once integrated, you can use the API to:

  • Create an estimate
  • Create an order
  • Automatically send updates to your system
  • Maintain standards of data integrity

Don't settle for a blind spot. Dispatch brings clarity and control to your delivery game. Ready to get started?

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Make Your Customer's Experience Seamless with Equipment & Handling Services

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Shared by Allison • March 18, 2024

Hi there,

Your customer's delivery experience can leave a lasting impression, so it’s essential to make sure the process is smooth and efficient. Equipment & handling service add-ons help by ensuring your items arrive effortlessly, making the entire delivery a breeze!

Dispatch offers the following Add-Ons. The available ones will appear as options when you place your order.

Vehicle Features

Dedicated Vehicle: Know your items will fit by reserving the entire vehicle.

Equipment

Liftgate: Easier to load/unload heavy items from the vehicle.

Pallet Jack: Allows for easy movement of heavy pallets.

Ladder Rack: Makes it safer to load/unload ladders and frees space inside the vehicle.

Ramp: Allows heavy items to be easily loaded into the vehicle or cover short flights of stairs, eliminating the need to lift items.

Dolly: Helps one person easily move heavy items.

Roof Rack: Increases vehicle storage by allowing long items to be carried on the roof.

Pipe Rack: Helps transport long material like pipe tubing and bar stock.

Driver Skills

Pallet & Packaging Disposal: Hassle-free removal of unwanted pallets or packaging material related to the delivery.

Extra Handling Inside Delivery: Have items placed just inside the door.

Extra Handling Room of Choice: Have items placed exactly where you need them.

Extra Handling Paperwork: Obtain and track signatures on paperwork with photos.

Construction Site PPE: Equipment worn to prevent serious workplace injuries. Includes items like a hard hat, vest, and closed-toed shoes.

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Dispatch Connect: A Delivery Management Platform

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Shared by Allison • October 02, 2023

Automated route creation and route optimization

  • The platform will automatically distribute all deliveries to active vehicles with the click of a button.
  • Further optimize those routes with another click of a button.

Customize vehicle & driver assignments

  • Ensure the right driver is assigned to the correct vehicle for the day.
  • Assign specific deliveries to a particular vehicle.

Customize your map view

  • Select your Route Style to view your deliveries with a straight line view or see the exact route your driver will take.
  • Use the Filter to choose which vehicle routes you would like to see.

Reports help you track delivery costs

  • Enter variable costs like driver pay, gas price, vehicle maintenance cost, and more to fully understand the cost of each order.
  • Additional reports help you understand delivery logistics like mileage by day, route times, route lengths, and deliveries by vehicle to help you better manage and forecast your route planning and costs.

Send overflow orders to Marketplace

  • Down a vehicle or driver for the day but still have deliveries to make? Easily send overflow orders to Dispatch Marketplace and our team of professional independent contractor drivers will quickly deliver your orders. You and your customers will be provided with proof of delivery with a required photo and optional signature.

Ready to integrate Connect into your business operations? Complete the form and our Sales Team will get you started!

Free trial available!

Feature update
Improvement

Stay Informed with Enhanced Notifications

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Shared by Allison • July 20, 2023

Hi there,

We’re happy to share that we’ve made some updates to our notifications system. These changes ensure you stay updated at every step, making it easier for you to keep your customers informed.

Order Confirmed email

Receive an "Order Confirmed" email immediately after submitting your order, assuring you that we've received it.

Driver is approaching the Pickup/Drop-Off

Receive a notification when the driver is approaching the pickup or drop-off location, keeping you informed about your order's progress so you can plan accordingly.

Include more recipients on the "Out for Delivery" email

We’ve added a “Notify Me Before Arrival” feature so you and your customers can choose to opt-in and receive the "Out For Delivery" email, guaranteeing everyone stays informed.

Searching for Driver sent 30 minutes prior to scheduled pickup

In the rare event that we’re still searching for a driver 30 minutes before the scheduled pickup, we’ll promptly send a notification, providing sufficient time to make any necessary adjustments to the order.

Place an order today and we’ll make sure you stay informed throughout the delivery process.

New product

Pallet & Packaging Disposal

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Shared by Allison • June 22, 2023

We are excited to announce a convenient new service: Pallet & Packaging Disposal. When you select this service during order placement, our drivers will remove any unwanted pallets you may be storing or packaging material directly related to the delivered items. You no longer have to worry about disposing of these materials or dealing with the clutter!

Please note that while our drivers will happily remove packaging and pallets, they are unable to dispose of job site garbage unrelated to the delivered items.

Experience a clutter-free delivery. Thank you for choosing us as your trusted delivery partner!

New product

We’ve expanded our Extra Handling services!

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Shared by Allison • June 14, 2023

We understand that your needs may go beyond doorstep delivery, that’s why we’re delighted to introduce our new Extra Handling services. Experience the benefits of the original Extra Handling: Inside Delivery service, while enjoying the expanded perks of these new services, saving you valuable time and effort.

Extra Handling: Room of Choice*

  • Saves time & effort as items will be placed exactly where you need them.
  • Safer than moving delivered items by yourself across long distances or on stairs.
  • Reduces the risk of damage occurring since items won’t need to be moved post-delivery.

Add specific directions for the driver in the Drop-Off notes.

Extra Handling: Paperwork

  • Tracks paperwork related to items being delivered.
  • Save time by obtaining signatures on paperwork at the drop-off location. You can request proof of signature with a photo.
  • Save time by obtaining signatures on paperwork at each stop on a multi-stop order. You can request proof of signature with a photo or have it returned by the driver by listing your office as the final stop.

Add specific directions for the driver in the Pickup or Drop-Off notes.

Experience the convenience and time-saving advantages of the expanded Extra Handling services. Learn more by visiting our Dispatch Knowledge Center.

*Use of an elevator or 1 stairwell is allowed with coordination ahead of time and may incur additional fees. Pets or obstructions must be removed before delivery for a timely and safe drop-off. The customer must provide the designated room in the order’s drop-off notes. For Multi-Stop orders, instructions for each drop should be clearly indicated.