Overview You can now create individual 1:1 conversations with multiple people all at once! The new Bulk Messages feature lets you write one message and send it to as many people as you need, creating separate personal conversations with each recipient.
Easy administrator setup Administrators can control who has access to bulk messaging by going to Conversations Settings in the Dashboard, clicking the Role tab, and enabling "Can Create Bulk Messages" for specific roles. This gives you complete control over which team members can use this feature based on their responsibilities.
Simple bulk messaging process Once enabled, you'll see a new "Bulk Messages" option in your Conversations area that lets you:
Great for common scenarios This feature is especially helpful for situations like:
Maintains conversation privacy Even though you're sending to multiple people at once, each recipient only sees their own conversation with you. This keeps communications private and personal while saving you time on message creation.