Returns: A whole new way of tracking returns and enabling partial cancellations

We’re introducing a big thing: Returns. With our new returns feature we introduce the concept of return orders. Return orders are created automatically when you or your customer initiate full cancellations or returns for individual products.

Upon completing a return order, the products in the return will automatically be removed from active billing. Or, if the return order consisted of only the remainder of the products, a subscription is automatically cancelled.

Return orders in Firmhouse work out-of-the box and provide you with all the basic functionality to handle returns for your business. But if you’d like to hook up your existing return solution you can use our new webhooks events and our API to do so.