Hi there,

In this release, we equip merchants with new capabilities to reduce churn, new options to manage payment mandates, and offer full support for Shopify Horizon theme integration, and more.

Churn prevention via cancellation reasonsSubscribers who cancel in their ‘My Account Portal’ are now prompted to select a cancellation reason. Each reason can be linked to a winback offer, like pausing a subscription or skipping an order. If a customer still wishes to cancel, they’ll be asked to leave optional feedback. You can enable this feature directly in your Firmhouse Project under New Features. There you’ll also find documentation and setup guidance!

But that’s not all.

We've also shipped these valuable improvements:

• Full compatibility with Shopify Horizon theme for our subscription widgets
• Payment mandate management directly from your Firmhouse Project
• Company name updates via the Self Service Center (My Account Portal)

And rounding things out: Localized product titles, cleaner invoices, country-aware pricing, and a fix for free shipping options on SEPA plans.

Hi there,

July has been a full month of shipping large and important updates to our platform. Here is what we shipped.

💳 Adyen + Shopify native checkout support for subscriptionsEuropean merchants can now offer iDEAL, Bancontact, and SEPA Direct Debit for subscriptions. Keep your existing Shopify checkout and Adyen setup and add support for recurring revenue with localized payment methods.

🌍 Per-country pricing, discounts, and catalogs

• Set minimum order amounts per country
• Enable/disable discounts by region
• Configure invoice addresses per entity
• Control product availability by market

✨ Klaviyo integration automated

No more manual JSON payload creation and event testing. Just with one API key, instant setup. All email events pre-configured and ready to go.

📦 Import existing subscribers directly

Import existing subscribers directly from the portal. Preserve their original subscription terms, link existing Shopify accounts, and give them instant self-service access. No new signups required.

🗣️ Multi-language product descriptionsDisplay product names in customers' preferred languages across checkout, invoices, and self-service portals. Maintain internal consistency, while speaking locally.

Plus important quality of life updates:

• Auto-refunds for payment-method charges,
• Better onboarding guidance, and
• Important bug fixes.

In this release, we're adding Customer filters and we're fixing our Shopify integration so that Customers are created with the correct language. We also made several API performance improvements.

Check out our Changelog to learn more about this update and other recent improvements to the platform!

With our new widget, your subscribers can effortlessly add products to their existing subscriptions directly from your Shopify product pages. No need to navigate away! This makes adding more products simple and convenient, delivering a seamless shopping experience for your customers and helping grow your business!

Head over to our Changelog to learn all about it!

We are excited to share our new Headless React components to allow you easily and quickly build your own custom Checkout!

Head over to our Changelog to learn more about this and other recent improvements to the platform!

We are excited to share a new bunch of updates:

• Single Sign-On with Shopify (Beta)
• Minimum Order Amount (for order-based projects)
• Modify Products from SSC (for order-based projects)
• Delete Subscription from the Portal
• Manually record invoices as Paid

Head over to our Changelog to learn all about these!

Today, we're adding a bunch of features to our API!

• Have your customers pay up-front and upgrade to Prepaid Plans.
• Trigger email notifications when changes are made to a subscription via API with a new email notification template.
• Manage Service Channels and setting a BCC email address to email all customer-facing communication to.

Read the details on our changelog, Help Center, and Developer Documentation.

We've been working on a bunch over the past 6 weeks. These are Self Service Center updates, Shopify Shipping Cost reliability, Klaviyo updates and a bunch more! Head over to our new Changelog to learn all about it.

We're going to get into a rhythm more where we also tell you more about smaller updates and quality-of-life improvements for our Platform. Find out about cached subscription count, automatic rate limits and smaller user interface tweaks below.

Selling products to multiple countries and currencies? You can now define multiple international prices per product. And you only have to use one single Firmhouse environment.

When creating or editing products, you can now add a price for each country that you’ve enabled in your project.