Latest News from the Gather team

From Website Inquiry to Case, Without Re-Entering Information

Sarah avatar
Shared by Sarah • February 11, 2026

Website forms should make your job easier, not create more work. Until now, when a family filled out a form on your website, the information arrived as an email. Someone had to open it, copy details, and re-enter information into the case.

Now that step is gone.

A better start to every case

With Site Studio, the latest version of Gather Websites, pre-need and at-need forms now flow directly into Gather Case Management.

When a family submits one of these forms, your team sees a Pending Case with the information from the form already entered in the Death Certificate and the form submitter and their contact info recorded as the informant. You decide when, or if, it becomes a real case.

General forms like Contact Us do not automatically create cases. Instead, those submissions are captured in Gather Analytics, where you can review every question and answer without cluttering your case list.

Website forms will always be available in Gather Analytics, making it easy to create custom reports and track website leads over time.

You will still receive a real-time email notification for every new inquiry, so you can take action right away

Your forms, your questions

Every funeral home asks different questions. Site Studio forms are fully customizable, and AI helps make sure the information families submit is placed where it belongs on the Death Certificate, so you start with more complete records before the first call.

  • If you ask for date of birth, it’s recorded.
  • If you ask about military history, it’s there too.
  • Or you can keep it simple and just get the contact information - it's up to you!

💸 A free upgrade for existing Gather Websites!

If you have purchased a Gather website in the last few years, we are currently moving your site to Site Studio, the latest version of Gather Websites, as a free upgrade.

Once your site is on Site Studio, you automatically gain access to these Case Management-connected website forms.

No additional setup. No added cost.

Don't have a Gather website yet and want to get access to integrated webforms? Chat with us now!