Funeral service is a team sport, and the team is rarely all under one roof - the pastor leading Saturday's service, the crematory across town, the transport company handling your removals. Most of that coordination still happens by phone, text, or forwarded email.

Collaborators change that. You can now invite someone from outside your funeral home into Gather, and they'll see only the cases they're actually working on - nothing else.

Invite your officiating pastor and let them enter the order of service themselves. Assign your trade crematory and watch their KeepTrack steps update instead of calling for a status. Loop in transport, a celebrant, a cemetery contact, or a funeral home you're splitting a case with. On the cases they can see, Collaborators can genuinely work - updating tasks and completing steps, not just reading.

Everything else stays invisible to them. They can't see cases they aren't involved with. They can't see your financial information or reports unless you give them that access. Permissions are configurable one by one, just like a regular team member's.

Look for the new Invite Collaborator option on your My Team page. Your existing staff are unaffected and keep full visibility into every case.

Gather now includes a dedicated notification preferences page that brings every funeral home you belong to into a single view: https://my.gather.app/notification-preferences

Until now, preferences had to be managed one funeral home at a time. For large funeral home groups with multiple Gather locations, that meant repeating the same change at every location — ten homes, ten settings pages.

From the new page, you can opt in or out of any notification type across all of your funeral homes at once, or drill down to fine-tune preferences for an individual home. One bulk change covers your whole group, with per-home exceptions where you want them.

You'll find it linked from the Notifications tab in Settings, and from the footer of every Gather notification email — just sign in and you're there.

We're excited to introduce Hotel Booking / Guest Accommodations! This free feature helps your team assist out-of-town family members and friends in finding a place to stay before a loved one's services.

Linked here is a quick 3-minute guide (and video) on how to use this new Gather feature when scheduling events to strengthen your funeral home's brand and family experience, with little to no work for your team.

The best part? EventPipe and Expedia handle all booking fulfillment and customer support on your behalf. This is fully integrated and included in your existing Gather subscription.

We're excited to introduce a new design option for the photos uploaded by friends and loved ones on the Remember Page. Alongside our classic Hanging photos look, you can now choose the new Simple grid — a clean, modern, gallery-style layout for contributed photos.

Set your default: Go to the My Funeral Home page and choose your preferred layout under Remember Page Settings. It applies to all your cases.

Customize any case: Open a case's Remember Settings by hitting the menu on top right. Head to the Style tab, and pick a layout just for that family. Cases you don't customize follow your funeral home default.

We hope this added flexibility helps you present each family's memories beautifully.

Previously, managing obituary subscribers required assistance from Gather Support. If someone in your community asked to be added to the mailing list in person, or if a family member reported they were not receiving notification emails, your team had to reach out to our support team to make changes.

Now, you can handle all of this on your own, quickly and easily, from your website dashboard on Gather Site Studio.

• View all subscribers in one place: See both currently subscribed and unsubscribed email addresses, along with their current status.
• Add new subscribers: Quickly add someone who requests obituary notifications in person or over the phone.
• Re-subscribe previously unsubscribed emails: If someone asks to begin receiving notifications again, you can opt them back in instantly.
• Unsubscribe active subscribers: Remove email addresses from the list as needed.
• See detailed activity timestamps: Gain full visibility into when an email address subscribed, when it unsubscribed, and the reason for unsubscribing when available.

Still on the Original Version of Gather Websites?

This feature is available in Gather Site Studio, our newest website platform. If you are currently on the first version of Gather websites, we are actively working on moving all customers to Site Studio as a free upgrade.

Once your website has been upgraded, you will gain access to this subscriber management feature along with many additional improvements and enhancements.

If you have questions about your website version or would like to learn more about Site Studio, our team is happy to help.

Website forms should make your job easier, not create more work. Until now, when a family filled out a form on your website, the information arrived as an email. Someone had to open it, copy details, and re-enter information into the case.

Now that step is gone.

A better start to every case

With Site Studio, the latest version of Gather Websites, pre-need and at-need forms now flow directly into Gather Case Management.

When a family submits one of these forms, your team sees a Pending Case with the information from the form already entered in the Death Certificate and the form submitter and their contact info recorded as the informant. You decide when, or if, it becomes a real case.

General forms like Contact Us do not automatically create cases. Instead, those submissions are captured in Gather Analytics, where you can review every question and answer without cluttering your case list.

Website forms will always be available in Gather Analytics, making it easy to create custom reports and track website leads over time.

You will still receive a real-time email notification for every new inquiry, so you can take action right away

Your forms, your questions

Every funeral home asks different questions. Site Studio forms are fully customizable, and AI helps make sure the information families submit is placed where it belongs on the Death Certificate, so you start with more complete records before the first call.

• If you ask for date of birth, it’s recorded.
• If you ask about military history, it’s there too.
• Or you can keep it simple and just get the contact information - it's up to you!

💸 A free upgrade for existing Gather Websites!

If you have purchased a Gather website in the last few years, we are currently moving your site to Site Studio, the latest version of Gather Websites, as a free upgrade.

Once your site is on Site Studio, you automatically gain access to these Case Management-connected website forms.

No additional setup. No added cost.

Don't have a Gather website yet and want to get access to integrated webforms? Chat with us now!

Over the past several weeks, we have been addressing deliverability issues affecting obituary email subscriptions. In particular, Microsoft has increased how aggressively it classifies certain emails as “soft bounces,” which resulted in some obituary subscription emails not reaching subscribers’ inboxes.

We have already made improvements to how we handle these bounces and manage delivery behind the scenes. These changes strengthen our sending reputation and will lead to more reliable delivery of obituary subscription emails going forward.

Based on feedback from this issue, we are also building a new Gather Analytics data source focused on obituary subscribers. This new view will give you an easy-to-read table showing all of your subscribers, including:

• Subscriber status
• When someone subscribed or unsubscribed
• The ability to easily invite new subscribers, or re-invite unsubscribed emails
• The ability to un-subscribe emails

We anticipate this new data source will be available within the next couple of weeks.

At Gather, we are passionate about empowering you to do more with your audience and giving you greater visibility and control over your data. These updates are another step toward making communication with families and communities more reliable and transparent.

You can now request file uploads directly on the organize page, using custom tasks.

This works just like the DD-214 task, but gives you the flexibility to request any files.

When creating a task, simply turn on “Support file upload” to allow families to securely upload files directly for that task.

What This Enables

You can now create tasks like:

• Upload Your Driver’s License
• Upload Insurance Documents
• Upload (Name)'s Social Security Card
• Upload Funeral Portrait

Files uploaded to a task:

• Are tied directly to that task
• Appear in case files
• Can be viewed and managed by funeral home staff

Families can upload files without needing access to general case files.

Improved Family Privacy

To better protect sensitive documents:

• Only funeral home staff and the uploader can view or download the file
• Other family members will see a message like: “Sarah Schmid uploaded a file.” without being able to download the file itself

The uploader can still view and delete their file as usual.

Why It Matters

This update gives you full flexibility to request exactly the documents you need, while keeping files organized, secure, and easy for families to share.

As always, reach out if you need help setting this up.

We recently made flower ordering more flexible and easier to track on Remember Pages. You can now choose a default florist per case, rotate florist assignments automatically, and quickly confirm where an order was sent.

What’s new

• Case-level florist selection: See the default florist for the case in Remember Page settings and change it for any individual case.
• Florist rotation: If you work with multiple florists, you can enable rotation so the assigned florist alternates case by case.
• Clear order visibility: You can now easily see which florist an order was sent to by viewing the receipt on the flower order directly on the Remember Page.

How it works (example)

Let’s say you work with Dave’s Flower Box and North Flowers.

• The first case you create defaults to Dave’s Flower Box.
• The next case you create defaults to North Flowers.
• If North Flowers is closed this week, you can override that case to use Dave’s Flower Box instead.
• After an order is placed, you can open the flower order receipt on the Remember Page to confirm exactly which florist received it.

Where to find it

• To set or update the florist: open a case and go to Remember Page settings.

• To confirm where an order was sent: find the flower order on the Remember Page and view the receipt.
• You can also view where an order was sent from the email sent to the case assignee, alerting them about the new order.

Personalizing a Remember Page just got easier. You can now search for theme cover photos directly inside the Remember Page, making it simple to find the right cover photo without needing to upload one manually.

What’s new ✨

When you select a theme, you’ll see a set of stock cover photos right away. You can also search our stock photo options to find something that feels more personal.

How it works 🔍

• Each theme starts with a suggested search to help you get great results quickly
• For example, the Floral theme might start with “pink flowers” and show matching stock photo options
• Want something more unique? Just change the search. If you’re honoring a Grandma who loved gardening, try searching “gardening” instead 🌿

Why it matters 💛

This update makes it faster and easier for funeral homes and families to create a Remember Page that feels personal, meaningful, and beautiful, using ready-to-choose stock imagery.

If you have questions, our team is here to help.