Gather has released an update to make managing visitor accounts and case helpers more seamless for funeral homes.

The Previous Issue

Previously, when someone like John Smith signed up for a visitor account (using an email like john@gmail.com) and was later added by a funeral home as an uninvited helper, the system created two separate records. If the funeral home later updated the helper’s email to match the visitor account, the system did not properly merge the two accounts. In some cases, this could even cause errors.

What’s Changing

With this update, Gather now follows clearer business rules to keep everything organized and consistent:

• ✅ Uninvited helpers can now be merged.
  If an uninvited helper is updated to use an email address that already belongs to a visitor account, Gather will automatically replace the duplicate helper record with the visitor’s account. All references – such as being listed as the informant on a death certificate – will update to the correct user.

• ❌ Invited helpers cannot be merged.
  If an invited helper is updated to an email that already belongs to an existing account, Gather will prevent the merge. Instead, funeral homes will see a clear error message:
  “This email belongs to another user. You cannot merge an invited helper with an existing account.”

Why This Matters

This update ensures that:

• Funeral homes don’t have to manage duplicate accounts for the same person.
• Visitor accounts remain the single source of truth for families and friends who sign up themselves.
• The system avoids errors when invited helpers have existing accounts.

What to Expect

For funeral homes, this means less cleanup work and fewer errors when managing helpers. For families, it means their visitor accounts stay connected to all the right places within Gather.

We are so proud to introduce Remember Books, our newest memorialization product designed to help funeral homes and crematories better serve families.

Remember Books take the photos, memories, and tributes shared on a loved one’s Remember Page and transforms them into a beautifully designed hardcover keepsake.

How Remember Books Work

• Families and friends contribute photos and memories to a loved one’s Remember Page.
• We automatically curate these contributions into a professionally designed book that funeral homes and crematories can offer to families.
• Families can order a premium hardcover book that honors their loved one’s story and legacy.

By offering Remember Books, our funeral home partners can provide families with an even higher level of care — helping them capture moments of remembrance while creating something they’ll be proud to pass down.

What Makes Remember Books Special

• Affordable Pricing: Just $89 per book (plus tax), no matter the page count.
• Premium Quality: Hardcover binding with an elegant matte finish.
• Thoughtful Design: Landscape orientation (8.5” x 12”), optimized layouts for photos, memories, and service details.
• Personalization: Families can customize themes, photos, memories, and covers.
• High-End Printing: Full-color, high-resolution digital press.
• Quick Delivery: Orders ship within 2 weeks, with confirmation emails provided.
• Connected Experience: Each book includes a QR code linking directly to the online obituary.
• Order Tracking: Funeral homes can easily track orders in Gather and receive notifications when new orders are placed.
• Earn with Care: Our partners earn a 15% commission on every order.

Our Vision

We believe Remember Books are more than just a product — they’re a way for families to preserve love, legacy, and memories in a lasting format. This launch is another step toward our long-term vision: giving funeral and crematory businesses the tools they need to succeed, all within one seamless platform for case management, websites, and family experiences.

We couldn’t be more excited to bring Remember Books to our partners and the families they serve.

We’ve added a new way to help your staff stay informed. Now, when a customer places a flower order through the Remember Page, your funeral home will automatically receive an email with delivery details - including who ordered, when it’s arriving, and which service it’s for.

These notifications go straight to the case assignee so your team can plan accordingly.

No setup needed - this is already live! Check out an example here:

We’ve added a new way to view flower order details directly on the Remember Page, helping staff and families stay informed with ease.

• What’s New: You can now click the receipt icon at the top-right of any flower memory to view full order details.
• Includes: Purchaser name, shipping info, special instructions, and more.

• Visibility: Always visible to your staff. Purchasers can also access their flower order details directly from the memory card.

This update improves transparency and reduces questions about flower deliveries. Try it out next time a flower order is shared!

Need to send an invoice or assign a task to someone who’s just a visitor on a case, but don't want them to have access to the organize page indefinitely? You can now temporarily upgrade a visitor to a helper - and then downgrade them back to a visitor when you're done.

This new flexibility makes it easy to:

• Invite a visitor to take action (like paying an invoice or completing a task)
• Promote them to a helper temporarily
• Then return them to visitor access once their part is complete

They’ll keep their login access to the Remember Page the whole time - so you can manage privacy and access without disruption.

Available now on all cases!

We’re proud to announce a meaningful new update to Gather’s Remember Pages: six brand-new themes created specifically to honor military veterans - one for each branch of the U.S. Armed Forces.

Families can now choose from six distinct Remember Page themes that respectfully and beautifully reflect the military service of their loved one. Each theme has been carefully designed to represent:

• Army
• Navy
• Air Force
• Marine Corps
• Coast Guard
• Space Force

These new designs offer a simple way to recognize and celebrate a veteran’s service, right on their Remember page.

🎖️ Why It Matters

We know that for many families, military service is a core part of a loved one’s legacy. These themes were created in partnership with feedback from funeral homes and military families to ensure each branch’s identity is represented with authenticity and respect. Now, you can help families reflect that service visually in a way that feels both personal and patriotic.

We’re honored to support you in serving the families who have served our country. If you have feedback or suggestions for other themes you'd love to see, we’re all ears.

We’ve just rolled out an update to the Case Financial data source in Gather Analytics, giving you access to several new reporting fields that provide deeper visibility into each case.

🧾 Statement Freeze Tracking

Two new fields help you monitor Statement activity over time:

• First Frozen Date
  The date the Statement of Goods & Services was first frozen for the case. This value never changes once set, and will remain blank if the Statement was never frozen.
• Last Frozen Date
  The date the Statement was most recently frozen. This value updates each time the Statement is re-frozen. If the Statement has never been frozen, this field will be blank.

These fields are helpful for audit trails and understanding case progress.

📄 Informant Contact & Address Details

You can now report on key Informant details pulled directly from the Death Certificate (INFORMANT section):

• DC Informant Phone Number
• DC Informant Email
• DC Informant Address 1
• DC Informant Address 2
• DC Informant City
• DC Informant State
• DC Informant Zip

🏡 Decedent Primary Residence Details

These new fields capture the primary residence address of the decedent, pulled from the LIFE section of the Death Certificate using Google Maps:

• Primary Residence Address 1
• Primary Residence Address 2
• Primary Residence City
• Primary Residence State
• Primary Residence Zip

This gives you greater visibility into where decedents lived, helping with demographic and locality-based reporting.

💵 Financial Calculations

• Statement-Level Adjustments
  This field reflects the total of all adjustments made at the statement level.

👤 Case Vitals

• Case DOB
  The decedent’s date of birth is now available as a standalone field for reporting.

These new fields give you more powerful insights into every case — all while keeping your reports accurate, flexible, and easy to use.

If you have any questions or need help incorporating these into your custom reports, our team is here to help.

We’re excited to introduce a powerful new customization feature for Remember Pages — the ability to define a custom social sharing image. This enhancement allows families and funeral homes to control how Remember Pages appear when shared on social media platforms like Facebook or via text and email links.

How To Set a Custom Social Image?

1. Click this icon in the top left of any Remember page to open the configure settings.

2. Scroll to the option labeled "Social" on the far right and upload your social image!

Previously, when someone shared a Remember Page link, the image shown was automatically pulled from the profile or cover photo. Now, you have full control over the image used and how it looks in the preview rectangle.

Who Can Edit the Social Image?

Admin-level family helpers and Funeral Home staff all have access to make these changes.

This small but impactful update helps ensure that Remember Pages look thoughtful and beautiful wherever they’re shared — preserving the dignity of each tribute and making social sharing more intentional.

We're introducing a new safeguard to streamline your payment process and eliminate common issues when helpers are deleted.
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When a helper associated with a payment card is deleted, Gather will now automatically remove or disable the related payment card, depending on its status. This ensures your payment system stays clean, secure, and error-free.

💳 How It Works by Payment Status:

• Proposed Payments:
  These will be deleted automatically.
• Requested Payments:
  The request and card will be deleted. The helper will also lose access, ensuring invoices aren’t completed by deleted users.
• Failed Payments:
  These will be disabled to prevent retrying or accidental charges.
• Succeeded Payments:
  Cards will be disabled to block access to refunds or any additional charges.
• Refunded Payments:
  These will be disabled to ensure no further actions can occur on the refunded transaction.
• Canceled Payments:
  Deleting the associated helper will now prevent you from re-sending an invoice to them.

💡Heads-up when deleting a payer:
We’ve also added a clear warning for Funeral Home users when attempting to delete a payer, so you know exactly what will happen before you proceed.

We know how important it is to craft the perfect obituary, and now, you and your families never have to worry about losing your work again! With our new Auto-Save feature, obituary text will automatically save as you type, ensuring that no progress is lost due to accidental refreshes or navigation.

If two or more people are working on the obituary at the same time, we will notify the writers about a more recent version of the obituary, then give them an option to override those changes with their own or pull in the latest updates. This will keep everyone in sync with latest changes and ensure everyone is collaborating on the latest version!

This update is part of our commitment to making Gather even more user-friendly. Start writing with confidence today! 🚀