Over the past several weeks, we have been addressing deliverability issues affecting obituary email subscriptions. In particular, Microsoft has increased how aggressively it classifies certain emails as “soft bounces,” which resulted in some obituary subscription emails not reaching subscribers’ inboxes.

We have already made improvements to how we handle these bounces and manage delivery behind the scenes. These changes strengthen our sending reputation and will lead to more reliable delivery of obituary subscription emails going forward.

Based on feedback from this issue, we are also building a new Gather Analytics data source focused on obituary subscribers. This new view will give you an easy-to-read table showing all of your subscribers, including:

• Subscriber status
• When someone subscribed or unsubscribed
• The ability to easily invite new subscribers, or re-invite unsubscribed emails
• The ability to un-subscribe emails

We anticipate this new data source will be available within the next couple of weeks.

At Gather, we are passionate about empowering you to do more with your audience and giving you greater visibility and control over your data. These updates are another step toward making communication with families and communities more reliable and transparent.

You can now request file uploads directly on the organize page, using custom tasks.

This works just like the DD-214 task, but gives you the flexibility to request any files.

When creating a task, simply turn on “Support file upload” to allow families to securely upload files directly for that task.

What This Enables

You can now create tasks like:

• Upload Your Driver’s License
• Upload Insurance Documents
• Upload (Name)'s Social Security Card
• Upload Funeral Portrait

Files uploaded to a task:

• Are tied directly to that task
• Appear in case files
• Can be viewed and managed by funeral home staff

Families can upload files without needing access to general case files.

Improved Family Privacy

To better protect sensitive documents:

• Only funeral home staff and the uploader can view or download the file
• Other family members will see a message like: “Sarah Schmid uploaded a file.” without being able to download the file itself

The uploader can still view and delete their file as usual.

Why It Matters

This update gives you full flexibility to request exactly the documents you need, while keeping files organized, secure, and easy for families to share.

As always, reach out if you need help setting this up.

We recently made flower ordering more flexible and easier to track on Remember Pages. You can now choose a default florist per case, rotate florist assignments automatically, and quickly confirm where an order was sent.

What’s new

• Case-level florist selection: See the default florist for the case in Remember Page settings and change it for any individual case.
• Florist rotation: If you work with multiple florists, you can enable rotation so the assigned florist alternates case by case.
• Clear order visibility: You can now easily see which florist an order was sent to by viewing the receipt on the flower order directly on the Remember Page.

How it works (example)

Let’s say you work with Dave’s Flower Box and North Flowers.

• The first case you create defaults to Dave’s Flower Box.
• The next case you create defaults to North Flowers.
• If North Flowers is closed this week, you can override that case to use Dave’s Flower Box instead.
• After an order is placed, you can open the flower order receipt on the Remember Page to confirm exactly which florist received it.

Where to find it

• To set or update the florist: open a case and go to Remember Page settings.

• To confirm where an order was sent: find the flower order on the Remember Page and view the receipt.
• You can also view where an order was sent from the email sent to the case assignee, alerting them about the new order.

Personalizing a Remember Page just got easier. You can now search for theme cover photos directly inside the Remember Page, making it simple to find the right cover photo without needing to upload one manually.

What’s new ✨

When you select a theme, you’ll see a set of stock cover photos right away. You can also search our stock photo options to find something that feels more personal.

How it works 🔍

• Each theme starts with a suggested search to help you get great results quickly
• For example, the Floral theme might start with “pink flowers” and show matching stock photo options
• Want something more unique? Just change the search. If you’re honoring a Grandma who loved gardening, try searching “gardening” instead 🌿

Why it matters 💛

This update makes it faster and easier for funeral homes and families to create a Remember Page that feels personal, meaningful, and beautiful, using ready-to-choose stock imagery.

If you have questions, our team is here to help.

We’re excited to announce a new way for funeral homes and families to personalize memorial experiences. Custom display fonts are now supported on Remember Pages, giving families and funeral homes more flexibility to reflect their loved one’s personality and style.

A More Personal Tribute for Families

Families can now choose a custom display font that best represents their loved one. A new “Style” tab has been added to the Remember Page Settings pop-up, making it simple to preview and update fonts directly from the case view.

Easy Default Settings for Funeral Homes

Funeral homes can set a default display font for all cases, ensuring consistency across their Remember Pages. This default can be updated at any time from the “Remember Page Default Settings” accordion on the My Funeral Home page. Families can still override the default at the individual case level if they choose.

Smooth Transition for Existing Cases

All current cases will begin with Great Vibes as the default font. When a funeral home updates its default font, they’ll have the option to apply it to all existing cases or keep current fonts in place.

Elegant Font Options

Fonts now available include: Great Vibes, EB Garamond, Lexend, Montserrat, Trade Winds, Sunshiney, Orbitron, and more. This curated selection balances style variety with page readability.

Why it matters: This update gives funeral homes more branding control while empowering families to create more meaningful, personalized memorials—all without sacrificing page speed or usability.

✨ Available now on all Remember Pages.

Gather has released an update to make managing visitor accounts and case helpers more seamless for funeral homes.

The Previous Issue

Previously, when someone like John Smith signed up for a visitor account (using an email like john@gmail.com) and was later added by a funeral home as an uninvited helper, the system created two separate records. If the funeral home later updated the helper’s email to match the visitor account, the system did not properly merge the two accounts. In some cases, this could even cause errors.

What’s Changing

With this update, Gather now follows clearer business rules to keep everything organized and consistent:

• ✅ Uninvited helpers can now be merged.
  If an uninvited helper is updated to use an email address that already belongs to a visitor account, Gather will automatically replace the duplicate helper record with the visitor’s account. All references – such as being listed as the informant on a death certificate – will update to the correct user.

• ❌ Invited helpers cannot be merged.
  If an invited helper is updated to an email that already belongs to an existing account, Gather will prevent the merge. Instead, funeral homes will see a clear error message:
  “This email belongs to another user. You cannot merge an invited helper with an existing account.”

Why This Matters

This update ensures that:

• Funeral homes don’t have to manage duplicate accounts for the same person.
• Visitor accounts remain the single source of truth for families and friends who sign up themselves.
• The system avoids errors when invited helpers have existing accounts.

What to Expect

For funeral homes, this means less cleanup work and fewer errors when managing helpers. For families, it means their visitor accounts stay connected to all the right places within Gather.

We are so proud to introduce Remember Books, our newest memorialization product designed to help funeral homes and crematories better serve families.

Remember Books take the photos, memories, and tributes shared on a loved one’s Remember Page and transforms them into a beautifully designed hardcover keepsake.

How Remember Books Work

• Families and friends contribute photos and memories to a loved one’s Remember Page.
• We automatically curate these contributions into a professionally designed book that funeral homes and crematories can offer to families.
• Families can order a premium hardcover book that honors their loved one’s story and legacy.

By offering Remember Books, our funeral home partners can provide families with an even higher level of care — helping them capture moments of remembrance while creating something they’ll be proud to pass down.

What Makes Remember Books Special

• Affordable Pricing: Just $89 per book (plus tax), no matter the page count.
• Premium Quality: Hardcover binding with an elegant matte finish.
• Thoughtful Design: Landscape orientation (8.5” x 12”), optimized layouts for photos, memories, and service details.
• Personalization: Families can customize themes, photos, memories, and covers.
• High-End Printing: Full-color, high-resolution digital press.
• Quick Delivery: Orders ship within 2 weeks, with confirmation emails provided.
• Connected Experience: Each book includes a QR code linking directly to the online obituary.
• Order Tracking: Funeral homes can easily track orders in Gather and receive notifications when new orders are placed.
• Earn with Care: Our partners earn a 15% commission on every order.

Our Vision

We believe Remember Books are more than just a product — they’re a way for families to preserve love, legacy, and memories in a lasting format. This launch is another step toward our long-term vision: giving funeral and crematory businesses the tools they need to succeed, all within one seamless platform for case management, websites, and family experiences.

We couldn’t be more excited to bring Remember Books to our partners and the families they serve.

We’ve added a new way to help your staff stay informed. Now, when a customer places a flower order through the Remember Page, your funeral home will automatically receive an email with delivery details - including who ordered, when it’s arriving, and which service it’s for.

These notifications go straight to the case assignee so your team can plan accordingly.

No setup needed - this is already live! Check out an example here:

We’ve added a new way to view flower order details directly on the Remember Page, helping staff and families stay informed with ease.

• What’s New: You can now click the receipt icon at the top-right of any flower memory to view full order details.
• Includes: Purchaser name, shipping info, special instructions, and more.

• Visibility: Always visible to your staff. Purchasers can also access their flower order details directly from the memory card.

This update improves transparency and reduces questions about flower deliveries. Try it out next time a flower order is shared!

Need to send an invoice or assign a task to someone who’s just a visitor on a case, but don't want them to have access to the organize page indefinitely? You can now temporarily upgrade a visitor to a helper - and then downgrade them back to a visitor when you're done.

This new flexibility makes it easy to:

• Invite a visitor to take action (like paying an invoice or completing a task)
• Promote them to a helper temporarily
• Then return them to visitor access once their part is complete

They’ll keep their login access to the Remember Page the whole time - so you can manage privacy and access without disruption.

Available now on all cases!