We’re proud to announce a meaningful new update to Gather’s Remember Pages: six brand-new themes created specifically to honor military veterans - one for each branch of the U.S. Armed Forces.

Families can now choose from six distinct Remember Page themes that respectfully and beautifully reflect the military service of their loved one. Each theme has been carefully designed to represent:

• Army
• Navy
• Air Force
• Marine Corps
• Coast Guard
• Space Force

These new designs offer a simple way to recognize and celebrate a veteran’s service, right on their Remember page.

🎖️ Why It Matters

We know that for many families, military service is a core part of a loved one’s legacy. These themes were created in partnership with feedback from funeral homes and military families to ensure each branch’s identity is represented with authenticity and respect. Now, you can help families reflect that service visually in a way that feels both personal and patriotic.

We’re honored to support you in serving the families who have served our country. If you have feedback or suggestions for other themes you'd love to see, we’re all ears.

We’ve just rolled out an update to the Case Financial data source in Gather Analytics, giving you access to several new reporting fields that provide deeper visibility into each case.

🧾 Statement Freeze Tracking

Two new fields help you monitor Statement activity over time:

• First Frozen Date
  The date the Statement of Goods & Services was first frozen for the case. This value never changes once set, and will remain blank if the Statement was never frozen.
• Last Frozen Date
  The date the Statement was most recently frozen. This value updates each time the Statement is re-frozen. If the Statement has never been frozen, this field will be blank.

These fields are helpful for audit trails and understanding case progress.

📄 Informant Contact & Address Details

You can now report on key Informant details pulled directly from the Death Certificate (INFORMANT section):

• DC Informant Phone Number
• DC Informant Email
• DC Informant Address 1
• DC Informant Address 2
• DC Informant City
• DC Informant State
• DC Informant Zip

🏡 Decedent Primary Residence Details

These new fields capture the primary residence address of the decedent, pulled from the LIFE section of the Death Certificate using Google Maps:

• Primary Residence Address 1
• Primary Residence Address 2
• Primary Residence City
• Primary Residence State
• Primary Residence Zip

This gives you greater visibility into where decedents lived, helping with demographic and locality-based reporting.

💵 Financial Calculations

• Statement-Level Adjustments
  This field reflects the total of all adjustments made at the statement level.

👤 Case Vitals

• Case DOB
  The decedent’s date of birth is now available as a standalone field for reporting.

These new fields give you more powerful insights into every case — all while keeping your reports accurate, flexible, and easy to use.

If you have any questions or need help incorporating these into your custom reports, our team is here to help.

We’re excited to introduce a powerful new customization feature for Remember Pages — the ability to define a custom social sharing image. This enhancement allows families and funeral homes to control how Remember Pages appear when shared on social media platforms like Facebook or via text and email links.

How To Set a Custom Social Image?

1. Click this icon in the top left of any Remember page to open the configure settings.

2. Scroll to the option labeled "Social" on the far right and upload your social image!

Previously, when someone shared a Remember Page link, the image shown was automatically pulled from the profile or cover photo. Now, you have full control over the image used and how it looks in the preview rectangle.

Who Can Edit the Social Image?

Admin-level family helpers and Funeral Home staff all have access to make these changes.

This small but impactful update helps ensure that Remember Pages look thoughtful and beautiful wherever they’re shared — preserving the dignity of each tribute and making social sharing more intentional.

We're introducing a new safeguard to streamline your payment process and eliminate common issues when helpers are deleted.
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When a helper associated with a payment card is deleted, Gather will now automatically remove or disable the related payment card, depending on its status. This ensures your payment system stays clean, secure, and error-free.

💳 How It Works by Payment Status:

• Proposed Payments:
  These will be deleted automatically.
• Requested Payments:
  The request and card will be deleted. The helper will also lose access, ensuring invoices aren’t completed by deleted users.
• Failed Payments:
  These will be disabled to prevent retrying or accidental charges.
• Succeeded Payments:
  Cards will be disabled to block access to refunds or any additional charges.
• Refunded Payments:
  These will be disabled to ensure no further actions can occur on the refunded transaction.
• Canceled Payments:
  Deleting the associated helper will now prevent you from re-sending an invoice to them.

💡Heads-up when deleting a payer:
We’ve also added a clear warning for Funeral Home users when attempting to delete a payer, so you know exactly what will happen before you proceed.

We know how important it is to craft the perfect obituary, and now, you and your families never have to worry about losing your work again! With our new Auto-Save feature, obituary text will automatically save as you type, ensuring that no progress is lost due to accidental refreshes or navigation.

If two or more people are working on the obituary at the same time, we will notify the writers about a more recent version of the obituary, then give them an option to override those changes with their own or pull in the latest updates. This will keep everyone in sync with latest changes and ensure everyone is collaborating on the latest version!

This update is part of our commitment to making Gather even more user-friendly. Start writing with confidence today! 🚀

We’re making it easier to track insurance payments with a new update! Now, when an insurance payment is made for a decedent, the insurance policy number will automatically appear on the case statement receipt next to the insurance payment.

This means easier record keeping, with no need to go back and forth from the policy documents to the statement.

The update was made to the statement based on some feedback we received from funeral homes. We're listening and we love your feedback, keep it coming!

We’re committed to making Gather work better for you! 🚀

Managing payments just got even easier! We’ve introduced enhanced payment status tracking to provide better visibility into pending and failed payments. These updates help funeral homes and families stay informed and make payment processing more seamless.

What’s New?

✅ Pending Payments Clearly Labeled – When a family makes an ACH payment, it will now be marked as Pending until the bank finalizes the transaction. Once confirmed, it will automatically update to Successful or Failed, ensuring accuracy at every step.

Learn more about how pending payments affect your accounting, what happens when the payment fails or succeeds and more here:

✅ Streamlined Handling for Failed Payments – If a payment fails, it will remain visible as Failed, and a new invoice will be automatically generated, making it easy for families to retry their payment using their preferred method.

✅ Immediate Notifications for Both Parties – Families will receive an instant email notification if a payment fails, ensuring they can take quick action. Funeral homes will also receive an email update, including the payer’s contact information, for any necessary follow-ups.

Learn more about how to handle failed payments here:

Why This Matters

These improvements bring greater clarity and efficiency to payment tracking, helping funeral homes manage transactions with confidence while ensuring families are kept informed every step of the way.

This update is part of our ongoing commitment to making financial workflows in Gather more seamless, transparent, and stress-free. Stay tuned for more enhancements! 🚀

We’ve heard your feedback, and we’re excited to announce a major improvement to image uploads in Gather! Some funeral homes experienced slow loading times or errors when uploading images—especially for ID photos in KeepTrack tracking and flower & card images for the Remember Page.

What’s Fixed?

✅ Faster upload speeds – No more waiting forever for images to load.
✅ Fewer errors – Improved stability means fewer failed uploads.
✅ Smoother experience – Uploading ID photos and Remember Page images is now seamless.

These performance improvements should resolve the issues you’ve been facing, making image uploads quicker, more reliable, and frustration-free. If you experience any further issues, please let us know—we’re always here to help! 🚀

We’re excited to introduce the ability to eSign in person, directly in Gather. This new, powerful feature enables your team and families to complete e-signatures instantly, directly in Gather!

How The New Feature Works ✅

1. Select the document in Gather.
2. Tap 'eSign in Person' to start the signing process on your device.
3. Follow the guided steps. When it's their turn, hand the device to each signer.
4. Done! The signed document is instantly stored in the case's files in Gather.

Why You'll Love eSigning in Person 💙

• eSigning is now accessible for family members who aren't comfortable with technology - they can esign directly on your device with you by their side.
• Capture all signatures instantly in real time - simply hand your device directly to the family during the arrangement conference, and voila!
• Any forms signed through our new 'eSign in Person' feature are instantly stored in case files and can be printed out, as needed, once signatures are completed.

eSign in Person with Families Today 🤩

Start using eSign in Person today and simplify how you collect signatures in Gather! If you have any support-related questions regarding this new feature, please contact our support team by chatting in, calling (208) 908-0488, or emailing help@gather.app.

With the click of a button, you can now print the Keeptrack "Chain of Custody" tracking steps, formatted in a easy-to-read PDF documenting all of the care steps the individual went through. Equipped with vital info, tracking timestamps, performed actions, and signatures, ensuring an organized record for each decedent.

This feature provides a streamlined way to document body tracking in compliance with state-specific regulations. It tracks every step, from "In Transit" to "Moved to Cooler A," "Cremated," and "Returned to Family," helping funeral homes maintain a complete, auditable record. This tool is designed to support compliance while simplifying record keeping.