We’re excited to be releasing one of our most requested features: Photo Cropping directly in Gather!

This new tool makes it easier than ever to refine and perfect photos uploaded to Remember Pages. Whether it's cropping out extra borders from a scanned photo or adjusting a screenshot, you can now make edits directly in the app without needing external tools.

How It Works

Using the new Crop feature is simple:

1. When uploading or viewing a photo, look for the Crop option alongside editing tools like flip and rotate.
2. Adjust the photo’s size and framing using the intuitive editor.
3. Click Save, and you’re done!

This update ensures that every photo looks polished and professional, helping you create meaningful and beautiful tributes for families with ease.

Ready to Try It Out?

The cropping feature is live now—give it a try! We’re confident this addition will save time and improve the photo experience for everyone.

As always, if you have questions or feedback, our team is here to help. Happy cropping!

Managing payments just got easier! Our latest updates provide families with a transparent payment experience while simplifying collections for you.

These features are available for customers using our integrated websites, which work perfectly with Case Management to streamline operations.

What’s New?

Customizable Payment Progress Display
Control how much financial information is shown on the Guest Payment Page:

• Full Financial Details: Show total statement value, payments made, outstanding balance, and percentage collected.
• Outstanding Balance Only: Display only the amount due.
• Progress Indicator Only: Show the percentage collected with no monetary details.
• No Financial Data: Keep all financial information hidden for a discreet experience.

Ensures the payment experience aligns with your families' needs by editing your preference on the Guest Payments accordion on the My Funeral Home page:

Auto-Enable and Disable Payments
Automatically prevent prepayments and overpayments when:

• The outstanding balance is $0 or less.
• The statement value is $0 or not finalized.

Prefer more flexibility? These settings can easily be adjusted on the same Guest Payments accordion on the My Funeral Home page:

These updates make payment management easier for your funeral home while improving the family experience.

Interested in Adding a Website?
If you’re not already using our website product, now is a great time to consider it. These updates are just one way our websites help funeral homes deliver exceptional service. Contact us today to learn more!

We're pleased to announce a simple yet important improvement to our statements. Going forward, the date that the statement was created will be displayed in the top-right corner of all statements. This update has been requested by multiple customers to help improve documentation and compliance with local regulations.

Most recently a couple funeral homes brought to our attention that this date is required on the contract by their state. We’re happy to implement this change, ensuring our platform meets these requirements and supports the needs of funeral homes across various regions.

This improvement will be applied automatically to all statements, providing added clarity and compliance for you and your clients. We’re always listening to your feedback and committed to making your experience better. If you have any questions, please reach out to our support team!

You may have noticed that when sharing an obituary, the "link preview" text displayed the city where your funeral home is located. Initially, we thought this was the best way to generate the link preview, but after receiving valuable feedback from funeral homes like yours, we’ve made an important change: the link preview will now display the city where the decedent’s primary address is located, as recorded on the death certificate.

These link previews appear in various places, including social media, text messages, and emails. By showing the decedent’s city, the link preview will better reflect their personal story and help avoid any confusion—especially when your funeral home serves families from different cities.

If the decedent’s city is not available or left blank, no city will appear in the link preview, ensuring accuracy and clarity.

We’re confident this update will make sharing obituaries smoother and more meaningful for families and friends. Thank you for your ongoing feedback, and as always, don’t hesitate to reach out with any questions!

We’re excited to announce a highly requested new feature for your funeral home — the ability to hide the end time for events on the Remember Page. This feature allows you to schedule an event as usual but gives you the flexibility to decide whether or not the end time is displayed to the public on a case’s Remember Page.

When scheduling an event for a case, you’ll now see a new option in the pop-up: “Hide this event’s end time from Remember Page”.

Simply toggle this option if you’d prefer not to display the end time on the Remember Page. The end time will still be recorded and visible on the Organize Page for internal reference, but it will remain hidden from the public view.

This feature was designed in response to feedback from many funeral homes that prefer not to display specific service end times, allowing for a more flexible and open-ended approach to event scheduling.

We’re pleased to offer your funeral home even greater flexibility with Web Payments. You now have the option to turn off online payments for any case directly from the Remember Page settings.

To adjust this setting: simply open the Remember Page, go to the Configure tab, and switch off the "Allow Payments from Website" toggle.

This enhancement was developed in response to your feedback, allowing you to manage Web Payments based on your specific needs—whether you're expecting an insurance payout, honoring a family’s request, or making an internal decision. The choice is now yours!

Your Batch Report has been updated 🙌

We've recently added the ability to freeze statements in bulk which will make it easier to catch up on statements at the end of the month.

You (or your accountant) will love it. To freeze unfrozen historical statements just navigate to your Batch Report and select all of the unfrozen statements you would like to freeze. You can also click the check box in the top row to select all statements with one click.

Then click the new "Freeze Selected Statements" button and voilà! Your unfrozen statements are now accounted for.

We are excited to be rolling out visitor notifications for scheduled events and Remember Page contributions!

Event Notifications will now be sent to loved ones to remind them of upcoming events and give them easy access to the event details like date, time, and location! Learn more about Event Notifications here!

Notifications will also now be sent to loved ones who contribute to the page so they can keep up with all of the contributions on their loved one's memorial page and remember them.

Collaboration on the Remember Page is a valuable tool to help family and friends memorialize their loved ones! We hope that by keeping families in the loop about contributions, we can make memorializing on the Remember Page a richer, more collaborative experience. Learn more about Remember Page Notifications here!

Big announcement for you! We are integrating with Homesteaders Life Company!

Through this integration, funeral homes and crematories can now sync their preneed policy data from Homesteaders with Gather, and quickly view or attach existing preneed policies to a case for quick reference. Read our in-depth guide or watch our 3-minute tutorial video to see how this integration works.

In Gather, funeral homes and crematories will now be able to view Homesteaders policy information at a glance or convert recently written Homesteaders policies into new preneed cases in Gather. All from the comfort of any device!

To read more about the specifics of this integration check out this helpful article.

To get started with this integration reach out to us today and we will work with Homesteaders to get your policies syncing to Gather!

Not a customer of Homesteaders yet? Chat with us to find out how selling policies with Homesteaders can help with your cost of case management.

Hi there,

We're excited to share that we've updated how your families and friends can leave messages when they purchase flowers or trees through Gather!

Not only will they be able to leave a personal message, but they'll be able to fully personalize the gift sender information using a "Display Name." For example, if you want to send Flowers from the whole family, you can now say something like, "These are from all your loved ones at Gather!"

We're always excited to share how we're working on improving Gather for you and the families you work with. Stay tuned for more!