We’re excited to introduce a powerful new customization feature for Remember Pages — the ability to define a custom social sharing image. This enhancement allows families and funeral homes to control how Remember Pages appear when shared on social media platforms like Facebook or via text and email links.

How To Set a Custom Social Image?

1. Click this icon in the top left of any Remember page to open the configure settings.

2. Scroll to the option labeled "Social" on the far right and upload your social image!

Previously, when someone shared a Remember Page link, the image shown was automatically pulled from the profile or cover photo. Now, you have full control over the image used and how it looks in the preview rectangle.

Who Can Edit the Social Image?

Admin-level family helpers and Funeral Home staff all have access to make these changes.

This small but impactful update helps ensure that Remember Pages look thoughtful and beautiful wherever they’re shared — preserving the dignity of each tribute and making social sharing more intentional.

We're introducing a new safeguard to streamline your payment process and eliminate common issues when helpers are deleted.
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When a helper associated with a payment card is deleted, Gather will now automatically remove or disable the related payment card, depending on its status. This ensures your payment system stays clean, secure, and error-free.

💳 How It Works by Payment Status:

• Proposed Payments:
  These will be deleted automatically.
• Requested Payments:
  The request and card will be deleted. The helper will also lose access, ensuring invoices aren’t completed by deleted users.
• Failed Payments:
  These will be disabled to prevent retrying or accidental charges.
• Succeeded Payments:
  Cards will be disabled to block access to refunds or any additional charges.
• Refunded Payments:
  These will be disabled to ensure no further actions can occur on the refunded transaction.
• Canceled Payments:
  Deleting the associated helper will now prevent you from re-sending an invoice to them.

💡Heads-up when deleting a payer:
We’ve also added a clear warning for Funeral Home users when attempting to delete a payer, so you know exactly what will happen before you proceed.

We know how important it is to craft the perfect obituary, and now, you and your families never have to worry about losing your work again! With our new Auto-Save feature, obituary text will automatically save as you type, ensuring that no progress is lost due to accidental refreshes or navigation.

If two or more people are working on the obituary at the same time, we will notify the writers about a more recent version of the obituary, then give them an option to override those changes with their own or pull in the latest updates. This will keep everyone in sync with latest changes and ensure everyone is collaborating on the latest version!

This update is part of our commitment to making Gather even more user-friendly. Start writing with confidence today! 🚀

We’re making it easier to track insurance payments with a new update! Now, when an insurance payment is made for a decedent, the insurance policy number will automatically appear on the case statement receipt next to the insurance payment.

This means easier record keeping, with no need to go back and forth from the policy documents to the statement.

The update was made to the statement based on some feedback we received from funeral homes. We're listening and we love your feedback, keep it coming!

We’re committed to making Gather work better for you! 🚀

Managing payments just got even easier! We’ve introduced enhanced payment status tracking to provide better visibility into pending and failed payments. These updates help funeral homes and families stay informed and make payment processing more seamless.

What’s New?

✅ Pending Payments Clearly Labeled – When a family makes an ACH payment, it will now be marked as Pending until the bank finalizes the transaction. Once confirmed, it will automatically update to Successful or Failed, ensuring accuracy at every step.

Learn more about how pending payments affect your accounting, what happens when the payment fails or succeeds and more here:

✅ Streamlined Handling for Failed Payments – If a payment fails, it will remain visible as Failed, and a new invoice will be automatically generated, making it easy for families to retry their payment using their preferred method.

✅ Immediate Notifications for Both Parties – Families will receive an instant email notification if a payment fails, ensuring they can take quick action. Funeral homes will also receive an email update, including the payer’s contact information, for any necessary follow-ups.

Learn more about how to handle failed payments here:

Why This Matters

These improvements bring greater clarity and efficiency to payment tracking, helping funeral homes manage transactions with confidence while ensuring families are kept informed every step of the way.

This update is part of our ongoing commitment to making financial workflows in Gather more seamless, transparent, and stress-free. Stay tuned for more enhancements! 🚀

We’ve heard your feedback, and we’re excited to announce a major improvement to image uploads in Gather! Some funeral homes experienced slow loading times or errors when uploading images—especially for ID photos in KeepTrack tracking and flower & card images for the Remember Page.

What’s Fixed?

✅ Faster upload speeds – No more waiting forever for images to load.
✅ Fewer errors – Improved stability means fewer failed uploads.
✅ Smoother experience – Uploading ID photos and Remember Page images is now seamless.

These performance improvements should resolve the issues you’ve been facing, making image uploads quicker, more reliable, and frustration-free. If you experience any further issues, please let us know—we’re always here to help! 🚀

We’re excited to introduce the ability to eSign in person, directly in Gather. This new, powerful feature enables your team and families to complete e-signatures instantly, directly in Gather!

How The New Feature Works ✅

1. Select the document in Gather.
2. Tap 'eSign in Person' to start the signing process on your device.
3. Follow the guided steps. When it's their turn, hand the device to each signer.
4. Done! The signed document is instantly stored in the case's files in Gather.

Why You'll Love eSigning in Person 💙

• eSigning is now accessible for family members who aren't comfortable with technology - they can esign directly on your device with you by their side.
• Capture all signatures instantly in real time - simply hand your device directly to the family during the arrangement conference, and voila!
• Any forms signed through our new 'eSign in Person' feature are instantly stored in case files and can be printed out, as needed, once signatures are completed.

eSign in Person with Families Today 🤩

Start using eSign in Person today and simplify how you collect signatures in Gather! If you have any support-related questions regarding this new feature, please contact our support team by chatting in, calling (208) 908-0488, or emailing help@gather.app.

With the click of a button, you can now print the Keeptrack "Chain of Custody" tracking steps, formatted in a easy-to-read PDF documenting all of the care steps the individual went through. Equipped with vital info, tracking timestamps, performed actions, and signatures, ensuring an organized record for each decedent.

This feature provides a streamlined way to document body tracking in compliance with state-specific regulations. It tracks every step, from "In Transit" to "Moved to Cooler A," "Cremated," and "Returned to Family," helping funeral homes maintain a complete, auditable record. This tool is designed to support compliance while simplifying record keeping.

We’re excited to be releasing one of our most requested features: Photo Cropping directly in Gather!

This new tool makes it easier than ever to refine and perfect photos uploaded to Remember Pages. Whether it's cropping out extra borders from a scanned photo or adjusting a screenshot, you can now make edits directly in the app without needing external tools.

How It Works

Using the new Crop feature is simple:

1. When uploading or viewing a photo, look for the Crop option alongside editing tools like flip and rotate.
2. Adjust the photo’s size and framing using the intuitive editor.
3. Click Save, and you’re done!

This update ensures that every photo looks polished and professional, helping you create meaningful and beautiful tributes for families with ease.

Ready to Try It Out?

The cropping feature is live now—give it a try! We’re confident this addition will save time and improve the photo experience for everyone.

As always, if you have questions or feedback, our team is here to help. Happy cropping!

Managing payments just got easier! Our latest updates provide families with a transparent payment experience while simplifying collections for you.

These features are available for customers using our integrated websites, which work perfectly with Case Management to streamline operations.

What’s New?

Customizable Payment Progress Display
Control how much financial information is shown on the Guest Payment Page:

• Full Financial Details: Show total statement value, payments made, outstanding balance, and percentage collected.
• Outstanding Balance Only: Display only the amount due.
• Progress Indicator Only: Show the percentage collected with no monetary details.
• No Financial Data: Keep all financial information hidden for a discreet experience.

Ensures the payment experience aligns with your families' needs by editing your preference on the Guest Payments accordion on the My Funeral Home page:

Auto-Enable and Disable Payments
Automatically prevent prepayments and overpayments when:

• The outstanding balance is $0 or less.
• The statement value is $0 or not finalized.

Prefer more flexibility? These settings can easily be adjusted on the same Guest Payments accordion on the My Funeral Home page:

These updates make payment management easier for your funeral home while improving the family experience.

Interested in Adding a Website?
If you’re not already using our website product, now is a great time to consider it. These updates are just one way our websites help funeral homes deliver exceptional service. Contact us today to learn more!