We’ve heard your feedback, and we’re excited to announce a major improvement to image uploads in Gather! Some funeral homes experienced slow loading times or errors when uploading images—especially for ID photos in KeepTrack tracking and flower & card images for the Remember Page.

What’s Fixed?

✅ Faster upload speeds – No more waiting forever for images to load.
✅ Fewer errors – Improved stability means fewer failed uploads.
✅ Smoother experience – Uploading ID photos and Remember Page images is now seamless.

These performance improvements should resolve the issues you’ve been facing, making image uploads quicker, more reliable, and frustration-free. If you experience any further issues, please let us know—we’re always here to help! 🚀

We’re excited to introduce the ability to eSign in person, directly in Gather. This new, powerful feature enables your team and families to complete e-signatures instantly, directly in Gather!

How The New Feature Works ✅

1. Select the document in Gather.
2. Tap 'eSign in Person' to start the signing process on your device.
3. Follow the guided steps. When it's their turn, hand the device to each signer.
4. Done! The signed document is instantly stored in the case's files in Gather.

Why You'll Love eSigning in Person 💙

• eSigning is now accessible for family members who aren't comfortable with technology - they can esign directly on your device with you by their side.
• Capture all signatures instantly in real time - simply hand your device directly to the family during the arrangement conference, and voila!
• Any forms signed through our new 'eSign in Person' feature are instantly stored in case files and can be printed out, as needed, once signatures are completed.

eSign in Person with Families Today 🤩

Start using eSign in Person today and simplify how you collect signatures in Gather! If you have any support-related questions regarding this new feature, please contact our support team by chatting in, calling (208) 908-0488, or emailing help@gather.app.

With the click of a button, you can now print the Keeptrack "Chain of Custody" tracking steps, formatted in a easy-to-read PDF documenting all of the care steps the individual went through. Equipped with vital info, tracking timestamps, performed actions, and signatures, ensuring an organized record for each decedent.

This feature provides a streamlined way to document body tracking in compliance with state-specific regulations. It tracks every step, from "In Transit" to "Moved to Cooler A," "Cremated," and "Returned to Family," helping funeral homes maintain a complete, auditable record. This tool is designed to support compliance while simplifying record keeping.

We’re excited to be releasing one of our most requested features: Photo Cropping directly in Gather!

This new tool makes it easier than ever to refine and perfect photos uploaded to Remember Pages. Whether it's cropping out extra borders from a scanned photo or adjusting a screenshot, you can now make edits directly in the app without needing external tools.

How It Works

Using the new Crop feature is simple:

1. When uploading or viewing a photo, look for the Crop option alongside editing tools like flip and rotate.
2. Adjust the photo’s size and framing using the intuitive editor.
3. Click Save, and you’re done!

This update ensures that every photo looks polished and professional, helping you create meaningful and beautiful tributes for families with ease.

Ready to Try It Out?

The cropping feature is live now—give it a try! We’re confident this addition will save time and improve the photo experience for everyone.

As always, if you have questions or feedback, our team is here to help. Happy cropping!

Managing payments just got easier! Our latest updates provide families with a transparent payment experience while simplifying collections for you.

These features are available for customers using our integrated websites, which work perfectly with Case Management to streamline operations.

What’s New?

Customizable Payment Progress Display
Control how much financial information is shown on the Guest Payment Page:

• Full Financial Details: Show total statement value, payments made, outstanding balance, and percentage collected.
• Outstanding Balance Only: Display only the amount due.
• Progress Indicator Only: Show the percentage collected with no monetary details.
• No Financial Data: Keep all financial information hidden for a discreet experience.

Ensures the payment experience aligns with your families' needs by editing your preference on the Guest Payments accordion on the My Funeral Home page:

Auto-Enable and Disable Payments
Automatically prevent prepayments and overpayments when:

• The outstanding balance is $0 or less.
• The statement value is $0 or not finalized.

Prefer more flexibility? These settings can easily be adjusted on the same Guest Payments accordion on the My Funeral Home page:

These updates make payment management easier for your funeral home while improving the family experience.

Interested in Adding a Website?
If you’re not already using our website product, now is a great time to consider it. These updates are just one way our websites help funeral homes deliver exceptional service. Contact us today to learn more!

We're pleased to announce a simple yet important improvement to our statements. Going forward, the date that the statement was created will be displayed in the top-right corner of all statements. This update has been requested by multiple customers to help improve documentation and compliance with local regulations.

Most recently a couple funeral homes brought to our attention that this date is required on the contract by their state. We’re happy to implement this change, ensuring our platform meets these requirements and supports the needs of funeral homes across various regions.

This improvement will be applied automatically to all statements, providing added clarity and compliance for you and your clients. We’re always listening to your feedback and committed to making your experience better. If you have any questions, please reach out to our support team!

You may have noticed that when sharing an obituary, the "link preview" text displayed the city where your funeral home is located. Initially, we thought this was the best way to generate the link preview, but after receiving valuable feedback from funeral homes like yours, we’ve made an important change: the link preview will now display the city where the decedent’s primary address is located, as recorded on the death certificate.

These link previews appear in various places, including social media, text messages, and emails. By showing the decedent’s city, the link preview will better reflect their personal story and help avoid any confusion—especially when your funeral home serves families from different cities.

If the decedent’s city is not available or left blank, no city will appear in the link preview, ensuring accuracy and clarity.

We’re confident this update will make sharing obituaries smoother and more meaningful for families and friends. Thank you for your ongoing feedback, and as always, don’t hesitate to reach out with any questions!

We’re excited to announce a highly requested new feature for your funeral home — the ability to hide the end time for events on the Remember Page. This feature allows you to schedule an event as usual but gives you the flexibility to decide whether or not the end time is displayed to the public on a case’s Remember Page.

When scheduling an event for a case, you’ll now see a new option in the pop-up: “Hide this event’s end time from Remember Page”.

Simply toggle this option if you’d prefer not to display the end time on the Remember Page. The end time will still be recorded and visible on the Organize Page for internal reference, but it will remain hidden from the public view.

This feature was designed in response to feedback from many funeral homes that prefer not to display specific service end times, allowing for a more flexible and open-ended approach to event scheduling.

We’re pleased to offer your funeral home even greater flexibility with Web Payments. You now have the option to turn off online payments for any case directly from the Remember Page settings.

To adjust this setting: simply open the Remember Page, go to the Configure tab, and switch off the "Allow Payments from Website" toggle.

This enhancement was developed in response to your feedback, allowing you to manage Web Payments based on your specific needs—whether you're expecting an insurance payout, honoring a family’s request, or making an internal decision. The choice is now yours!

Your Batch Report has been updated 🙌

We've recently added the ability to freeze statements in bulk which will make it easier to catch up on statements at the end of the month.

You (or your accountant) will love it. To freeze unfrozen historical statements just navigate to your Batch Report and select all of the unfrozen statements you would like to freeze. You can also click the check box in the top row to select all statements with one click.

Then click the new "Freeze Selected Statements" button and voilà! Your unfrozen statements are now accounted for.