New Update: Enhanced Payment Status Tracking in Gather

Managing payments just got even easier! We’ve introduced enhanced payment status tracking to provide better visibility into pending and failed payments. These updates help funeral homes and families stay informed and make payment processing more seamless.

What’s New?

✅ Pending Payments Clearly Labeled – When a family makes an ACH payment, it will now be marked as Pending until the bank finalizes the transaction. Once confirmed, it will automatically update to Successful or Failed, ensuring accuracy at every step.

Learn more about how pending payments affect your accounting, what happens when the payment fails or succeeds and more here:

✅ Streamlined Handling for Failed Payments – If a payment fails, it will remain visible as Failed, and a new invoice will be automatically generated, making it easy for families to retry their payment using their preferred method.

✅ Immediate Notifications for Both Parties – Families will receive an instant email notification if a payment fails, ensuring they can take quick action. Funeral homes will also receive an email update, including the payer’s contact information, for any necessary follow-ups.

Learn more about how to handle failed payments here:

Why This Matters

These improvements bring greater clarity and efficiency to payment tracking, helping funeral homes manage transactions with confidence while ensuring families are kept informed every step of the way.

This update is part of our ongoing commitment to making financial workflows in Gather more seamless, transparent, and stress-free. Stay tuned for more enhancements! 🚀