New Feature: AI Assistant Routing

Are your residents having trouble finding information they need? Now GovWell's AI Assistant has routing, so that even questions that the AI can't answer (the first time they are asked), the resident will be directed to a staff member who can assist!

GovWell introduces Routing for our AI Assistant! Now GovWell allows staff members to add particular contacts so that residents can find the information they need, even before the information is added to the system! And if a question gets routed this way, you can always add the answer to the question bank, so the AI will automatically answer it if it's asked again.