Hi all - hope you’re doing well!

Bruno from the GovWell Support Team here.

We know how much you value fast, efficient, and personal support. It’s at the core of who we are, and we’re passionately committed to delivering best-in-class service every single day.

As our support scales to meet a growing number of requests, we’re working hard to maintain the same high standard. With that in mind, I’m excited to share an update:

👉 Starting Friday, August 22nd, we’re introducing a new AI-powered assistant to our support chat: Wellie, powered by Fin AI!

Fin AI is an innovative solution designed to deliver modern, conversational support 24/7. It communicates like a support specialist and is constantly learning from our resources (like the Help Center) and every interaction with you.

Here’s what this means for you:

• Faster answers for quick questions. Wellie can instantly handle common requests and point you in the right direction — anytime, day or night.
• Live support is here to stay. Your access to our support team isn’t changing. If you prefer to speak to a real person, you’ll still be able to connect with us right away.
• A smoother experience overall. Think of the AI as a sidekick working alongside our specialists - helping you get quick answers faster, while giving our team more time to dive into the complex requests that need extra care.

⭐ Fun fact: Wellie has already been supporting your applicants and contractors 24/7 since April — with highly positive feedback!
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💡 Note: Wellie can’t yet perform GovWell tasks (like adding workflow steps or deleting records), but it can/will attempt to guide you on how to do them.
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We’re excited to bring this new capability to your experience - we can’t wait for you to give it a try!

Check out this video showcasing Wellie in action!
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​Bruno de Oliveira

Product Support Manager @ GovWell

Are your residents having trouble finding information they need? Now GovWell's AI Assistant has routing, so that even questions that the AI can't answer (the first time they are asked), the resident will be directed to a staff member who can assist!

GovWell introduces Routing for our AI Assistant! Now GovWell allows staff members to add particular contacts so that residents can find the information they need, even before the information is added to the system! And if a question gets routed this way, you can always add the answer to the question bank, so the AI will automatically answer it if it's asked again.

Do your residents want to access public information about permits and other records? Now staff can create Public Dashboards to expose relevant information to residents!

GovWell introduces Public Dashboards. GovWell now allows staff members to customize tables of records to be shown to the public. In module settings, there is now a 'Dashboards' tab, where staff can configure tables to expose to the public.

Want to see all documents in one place? GovWell now allows staff to view all documents related to each module, complete with filtering and downloading!

GovWell introduces Document View! Now GovWell allows staff users to view Document Pages that display all documents related to a module (click a module's dropdown in the lefthand menu). It has filtering, downloading, and more - check it out!

Tired of downloading each file on a record one by one? GovWell now allows staff users to download all files from a record, organized by file type!

GovWell introduces Downloading all files! Now GovWell allows staff users to download all (selected) files; simply click More in the top right corner of a record, select Download Files, and then choose the file types you'd like to download! The downloaded zip file even organizes the files by type.

Check out our video on this new feature below!

Tired of creating the same stamp for each staff member? GovWell now allows for shared stamps, so staff members can easily create and share the same stamp to be used across all or selected modules.

GovWell introduces Shared Stamps! Now GovWell allows stamps to use sharing settings, so the same stamps can be used by different staff members across all or selected modules!

Check out our video on this new feature below!

Have a document that gets signed by different people? GovWell allows multiple signatures to be associated with the same document, so you can pick the correct one as the document is generated or regenerated.

GovWell introduces Choosing from Multiple Signatures! Now GovWell allows staff to add multiple signatures to document templates and then choose the appropriate signature from that list when generating or regenerating a document!

Check out our video on this new feature below!

Need to take notes on applications but don't want to confuse applicants? GovWell now has staff-only fields, which staff can use to track internal data without confusing applicants

GovWell introduces Staff-Only Fields! Now GovWell allows staff to set field groups as staff only, so they aren't viewable (or editable) by applicants. Staff can use these fields to track internal information for the application.

Check out our video on this new feature below!

Need to understand how a fee works? GovWell can now automatically generate an explanation of any fee functionality, using AI!

GovWell introduces another AI feature: AI Fee Explanations! Now GovWell can generate an explanation of any fee. Just go to a fee's configuration page and click "Get fee calculation explanation"

Check out our video on this new feature below!

Tired of adding inspections one by one? GovWell now allows adding multiple inspections at once, so you can build out or expand an inspection group at lightning speed!

GovWell introduces a new feature to add multiple inspections at one time! Now, when you press the 'Add Inspections' button, you can click on as many inspection templates as you'd like, and they'll all be added to your selected Inspection Group. Give it a try!

Check out our video on this new feature below!