Meet Wellie, your new AI Support sidekick!

Hi all - hope you’re doing well!

Bruno from the GovWell Support Team here.

We know how much you value fast, efficient, and personal support. It’s at the core of who we are, and we’re passionately committed to delivering best-in-class service every single day.

As our support scales to meet a growing number of requests, we’re working hard to maintain the same high standard. With that in mind, I’m excited to share an update:

👉 Starting Friday, August 22nd, we’re introducing a new AI-powered assistant to our support chat: Wellie, powered by Fin AI!

Fin AI is an innovative solution designed to deliver modern, conversational support 24/7. It communicates like a support specialist and is constantly learning from our resources (like the Help Center) and every interaction with you.

Here’s what this means for you:

• Faster answers for quick questions. Wellie can instantly handle common requests and point you in the right direction — anytime, day or night.
• Live support is here to stay. Your access to our support team isn’t changing. If you prefer to speak to a real person, you’ll still be able to connect with us right away.
• A smoother experience overall. Think of the AI as a sidekick working alongside our specialists - helping you get quick answers faster, while giving our team more time to dive into the complex requests that need extra care.

⭐ Fun fact: Wellie has already been supporting your applicants and contractors 24/7 since April — with highly positive feedback!
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💡 Note: Wellie can’t yet perform GovWell tasks (like adding workflow steps or deleting records), but it can/will attempt to guide you on how to do them.
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We’re excited to bring this new capability to your experience - we can’t wait for you to give it a try!

Check out this video showcasing Wellie in action!
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​Bruno de Oliveira

Product Support Manager @ GovWell