📊 Insights: View aggregated interaction stats across your team’s calls to identify improvement areas. See what Smart Tag trends by the person across calls. Use this to see how often specific topics come up in your meetings and how frequently certain team members bring them up.
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You can learn more here.

🧠 Smart Tags: Automatically tag phrases, topics, and keywords in your calls using AI. Use Smart Tags to track trends across calls, be aware when a topic comes up in a call, and ensure critical parts of meetings are being covered.
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You can learn more here.

💬 Mention teammates in comments: Mention teammates in comments using "@" followed by their name. They will receive an email and notification in Grain Updates. Use mentions to share coaching tips, ask questions, or draw attention to important parts of the conversation.
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You can learn more here.