Focus: AI & Automation

We are excited to introduce a powerful set of product updates focused on making your hiring workflows more complete, more connected, and more personalized – especially through our AI Assistant, Gracie.

✨ Improvements ✨

🛠️ Platform-wide

SAP SuccessFactors Integration – Now Even Faster

We’ve rebuilt the SuccessFactors integration to:

• Sync jobs and candidates 3x faster
• Trigger automations with less lag
• Connect directly to your instance (no third-party tools required)
• Support new application workflows via Gracie

Most customer accounts have already been migrated. If you’re using SAP and haven’t switched yet, let your CSM or our support team know and they'll help you get set up.

Why it matters:

You get a faster, more native experience – and fewer barriers to automation.

🤖 AI Assistant

Gracie Now Supports Full Apply – Not Just Conversation

Candidates can now complete the entire application process in one seamless chat experience with Gracie.

That includes:

• Resume upload
• EEO/compliance data collection
• ATS-specific questions
• Instant apply for qualified candidates

Whether you’re working with SAP, Greenhouse (and soon to be Workday), the experience is fast, compliant, and friction-free.

Why it matters:

You capture quality applications faster – and spend less time chasing candidates who drop off mid-process.

Now Live: Greenhouse AI Integration

For teams using Greenhouse, Gracie can now:

• Scrape and understand job descriptions directly from your ATS
• Pre-fill application flows with candidate and job data
• Auto-match applicants to roles
• Provide updates and confirmations through chat

Why it matters:

You reduce recruiter lift and eliminate duplication – Gracie does the legwork in the background, and you take it from there.

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👤 Grayscale for Recruiting

New: Inbound Attachments via SMS and WhatsApp

Candidates, new hires, and employees can now send:

• Images
• PDFs
• Videos
• Other documents

…via SMS or WhatsApp, directly into the conversation.

Why it matters:

No portals. No email back-and-forth. Just instant document collection – from driver’s licences to onboarding forms.

It’s perfect for industries like retail, logistics, healthcare, and construction, where speed and mobile-first interactions are essential.

Bulk Messaging Just Got More Actionable

We’ve expanded our bulk messaging and reporting features to give recruiters better visibility and more usable insights.

• Bulk messages now show up in reporting dashboards
• Track open rates, replies, click-through, and timing
• Jump directly into live message threads from your reports
• Use this data to optimize your messaging templates and workflows

Why it matters:

Your team gets full accountability and can iterate faster – without waiting on monthly reporting packs or digging through message logs.