Incident Reporting & Management

Incident Reporting has been completely rebuilt for deeper visibility and accountability.

New Dashboard Overview:

A centralised dashboard now lists all incidents with filters for Open, Resolving, and Resolved, showing:

• Total incidents
• Incidents open or in progress
• High-priority cases
• Assigned staff and reporting date

Incident Detail View:

Clicking into an incident reveals:

• Full details including title, type, and description.
• Linked location and parties (client, staff, witnesses).
• Root cause identification, follow-up status, and follow-up date.
• Notes and documents, including evidence or follow-up records.
• Status and priority indicators with audit timestamps.

AI Shift Caution Conversion:

A new AI integration allows Shift Cautions generated under a client’s profile (e.g., flagged notes about safety or performance) to be converted directly into an incident.

When converted, Imploy automatically links the client, staff member, and relevant data, reducing duplication and ensuring full traceability from shift to incident.

This end-to-end flow from detection to resolution ensures that every risk is logged, tracked, and addressed properly.