For staff using automatic travel tracking between clients, you can now edit the travel claim and choose which client is charged for that travel, which will then be added to the client's billable entries.

This gives providers greater flexibility in managing travel costs and ensures billing reflects real agreements with clients.

For example, if a staff member or client lives further away than usual, and the client has agreed to cover the travel to their home (which would normally be absorbed by the provider), you can now allocate that travel directly to the client in the system.

This update makes travel claims more accurate, transparent, and tailored to individual client arrangements.

You can now add notes directly within each employee’s profile. This makes it easy to record important information such as phone calls, meetings, performance discussions, or concerns, all in one central place.

These notes are private to internal staff and office users only, ensuring sensitive information stays confidential. By keeping notes linked to the employee’s profile, managers have quick access to a clear history of interactions and updates, helping improve communication, keep records organised, and ensure nothing important gets missed.

You can now upload or take photos directly while adding shift notes in the mobile app. This makes it easier to capture and record important details in real time, providing stronger context and supporting documentation for each shift.

All photos attached to a shift note are securely stored and can be accessed from the client’s profile in the mobile app, alongside the corresponding note.

They are also visible in the web app, ensuring both field and office staff have a complete view of the shift record.

You can now assign visibility of multiple documents to the mobile app for each client, giving staff access to more than just the care plan. This means that in addition to care plans, you can choose which other documents staff should see when supporting a client.

With this update, important information such as:

• Risk assessments
• Medication charts
• Wound management plans
• Behaviour support plans;

can now be made available directly on the mobile app. By assigning document visibility at the client level, you remain in full control of what information is accessible. This ensures staff always have the most relevant details at their fingertips, helping improve safety, compliance, and quality of care.

To try it out, simply navigate to:

1. Clients profile
2. Documents tab
3. Folder
4. Edit document
5. Click 'Is visible on mobile app'

We’ve added timestamps so you can now see exactly when staff clock in and out of their shifts. This update makes it easier to track attendance, verify hours worked, and maintain accurate records. Admin staff can quickly view clock-in and clock-out times directly from the appointment details, helping improve transparency and compliance across your team.

To view the timestamps, simply hover over the tooltip within the appointment in the scheduler. This will display the exact clock-in and clock-out times for that shift.

Our new Activity Log & Change Tracking feature gives you complete visibility over every update made to employee and client records. Every action is automatically recorded with details on who made the change, when it occurred, and exactly what fields were updated, showing both the previous and new values.

Whether it’s a simple date correction or a critical compliance update, you’ll have a clear, time-stamped audit trail at your fingertips.

This improves accountability across your team, strengthens compliance reporting, and ensures you can always trace back and verify changes with confidence.

We’ve made it easier to keep families and key contacts in the loop.

You can now send a client’s roster to up to three nominated email addresses. Whether it’s a next of kin, family member, or guardian, this ensures everyone who needs access to the schedule stays informed with no more missed updates or confusion.

We’ve just rolled out Stage 2 of our Compliance Checklist, designed to give you more control over your team's documentation and compliance status.

Now, when adding a new user in imploy, you’ll see a checklist that allows you to specify which documents are required to consider that staff member compliant. No more second-guessing or chasing missing paperwork.