We’ve introduced Multiple Shift Notes, giving staff the ability to record notes throughout a shift without waiting until clock out.

While clocked into a shift, staff can now add multiple individual notes as events happen. This allows observations, client updates, and important information to be captured in real time, rather than relying on memory at the end of the shift.

When the staff member clocks out, all notes entered during that shift are automatically grouped together under the relevant client. The system links them to the same shift, date, staff member, and time window, creating a clear and complete record of care delivered.

This approach improves accuracy and reduces rushed or incomplete end-of-shift documentation. It also makes it easier for coordinators and managers to review what occurred during the shift, as all related notes are presented together in a single, chronological view.

Multiple Shift Notes are designed to support better clinical handover, clearer communication, and more reliable records, while keeping the workflow simple for staff in the field.

We are excited to release full SCHADS Alert Integration, one of the most requested and most impactful updates in Imploy to date.

This feature was built directly from the challenges you have shared with us. Staying compliant with SCHADS is not just complex, it is time consuming, high risk, and often stressful. Providers are expected to interpret changing rules, manage loading's, allowances, broken shifts, and overtime, all while keeping services running smoothly.

Imploy now embeds SCHADS logic directly into your daily operations. Award rules are applied automatically during scheduling, removing the need for manual calculations or external tools. This ensures that staff are paid correctly, clients are billed accurately, and compliance is maintained without constant oversight.

SCHADS Integration supports real world scenarios. Different staff can operate under different rule sets.

Set and overtime horus are applied consistently based on shift structure and timing. Compliance checks happen as work is scheduled, not after problems occur.

This release is about reducing risk and restoring confidence. It gives teams clarity, reduces admin overhead, and allows managers to focus on people rather than paperwork. SCHADS compliance is no longer something you check later. It is something that works automatically in the background.

Group Rostering is now available, giving providers a faster and more flexible way to manage complex rosters involving multiple staff and recurring services.

We built Group Rostering in response to a common frustration. Many providers are forced to schedule staff one by one, even when services are delivered as a team or follow predictable patterns. This leads to duplicated effort, scheduling errors, and unnecessary admin time.

With Group Rostering, you can schedule multiple staff members in a single action. Each staff member can have their own service type and price book.

Recurring shifts can be created to reflect real workflows, whether that is weekly supports, rotating staff, or long term service arrangements.

Group Rostering works hand in hand with SCHADS Integration. As shifts are created, award rules are applied individually per staff member, even within the same grouped booking. This ensures compliance while still giving you full flexibility over how teams are structured.

This feature is designed to remove the manual patchwork many providers have been forced to rely on. It reduces scheduling time, improves consistency, and helps protect staff wellbeing by making workloads easier to plan and manage.

Our goal with Group Rostering is simple. Fewer clicks, fewer errors, and a rostering process that reflects how care is actually delivered.

Imploy now introduces a direct link between AI Shift Cautions and Incident Reporting, allowing you to seamlessly escalate a shift concern into a formal incident record, without re-entering information.

This feature sits under each;

Client Profile → Overwatch → Shift Cautions tab and is designed to simplify how coordinators and care managers handle flagged events or safety alerts detected by the AI system.

How It Works:

When reviewing a client’s AI-generated Shift Cautions, you’ll now see a “Convert to Incident” option on the right-hand side of each caution (see image).

Pressing this button automatically opens a conversion sheet prefilled with all relevant data, including:

• Client details and ID
• Assigned staff member connected to the shift
• Date, category, and shift notes
• Severity rating
• Location (if available)
• Initial description summarised from the shift caution

From there, the user can review, edit, and confirm the information before submitting. Once saved, the caution is immediately converted into a full Incident Record, appearing in the Incident Reporting dashboard with its unique ID and traceable audit history.

Key Benefits:

• No double entry: All contextual data from the shift caution is automatically migrated.
• Faster reporting: Escalate an issue into a managed incident in seconds.
• Consistent recordkeeping: Client and staff connections remain intact, ensuring correct linkage for compliance and audits.
• AI-assisted accuracy: Reduces missed reporting by surfacing risky shift notes directly for action.

This feature bridges proactive risk detection with formal compliance management, helping providers respond faster, document smarter, and meet reporting obligations with zero friction.

Managing large billing cycles is now simpler with the Bulk Invoice Generator.

This feature allows you to:

1. Select a billing period.
2. Automatically pull all client billable entries for that period.
3. Group entries by client, showing service type, staff, date, rate, and total.
4. Assign different send-to contacts for each billable entry (useful when clients are managed by multiple plan managers).
5. Review totals, apply tax preferences (Tax Inclusive/Exclusive), and generate invoices in bulk.

At generation, Imploy creates one invoice per client contact, ensuring that billing aligns perfectly with self-managed or plan-managed requirements.

Additional metrics, such as total clients, number of billable entries, and GST-inclusive grand totals, are shown live at the top of the page for accuracy and reconciliation.

This module saves hours of manual data entry and enables rapid invoice generation across hundreds of entries at once.

Disclaimer: Current generation requires a Xero integration - we are currently working on an integration for QuickBooks and Myob.

The AI Vacant Shift Assist has been upgraded with major improvements to its accuracy and reporting.

When a shift becomes vacant, the system now evaluates available staff using a refined algorithm that factors in:

• Proximity and travel time between consecutive appointments.
• Existing daily and weekly schedules to avoid overlap.
• Service compatibility (matching based on client needs and staff skills).
• Travel distance and traffic-adjusted timing for realistic scheduling.

Each recommendation includes:

• A map-based breakdown of travel routes and distances.
• Shift conflict detection with automatic rescheduling suggestions.
• AI Recommendations for time adjustments (e.g., “Move appointment to 3:15 PM for efficient back-to-back scheduling”).

The result is faster, smarter rostering with minimal manual intervention, ensuring staff and clients are always matched efficiently.

Incident Reporting has been completely rebuilt for deeper visibility and accountability.

New Dashboard Overview:

A centralised dashboard now lists all incidents with filters for Open, Resolving, and Resolved, showing:

• Total incidents
• Incidents open or in progress
• High-priority cases
• Assigned staff and reporting date

Incident Detail View:

Clicking into an incident reveals:

• Full details including title, type, and description.
• Linked location and parties (client, staff, witnesses).
• Root cause identification, follow-up status, and follow-up date.
• Notes and documents, including evidence or follow-up records.
• Status and priority indicators with audit timestamps.

AI Shift Caution Conversion:

A new AI integration allows Shift Cautions generated under a client’s profile (e.g., flagged notes about safety or performance) to be converted directly into an incident.

When converted, Imploy automatically links the client, staff member, and relevant data, reducing duplication and ensuring full traceability from shift to incident.

This end-to-end flow from detection to resolution ensures that every risk is logged, tracked, and addressed properly.

We’ve launched a complete rework of the Supplier Dashboard to provide end-to-end visibility for both administrators and suppliers.

Admin Dashboard:

Admins can now:

• Add or update supplier services, including category and pricing details.
• Maintain contact lists for each supplier, assigning primary and secondary contacts.
• (updated) Create document requests to manage compliance requirements (e.g. insurance certificates, police checks, qualification proof).
• (updated) View submission statuses at a glance, with “Required”, “Optional”, and “Submitted” indicators.
• Accept invoice uploads directly from suppliers through the connected portal.

Supplier Portal:

Suppliers gain their own secure access, allowing them to:

• (updated) Upload requested compliance documents with expiry tracking.
• Manage associated contacts to there organisation.
• Submit invoices directly to their linked providers.
• View their current compliance standing (active, pending, or non-compliant).
• Update / add services with price per hour, and minimum service hour for each service.

This update reduces manual follow-ups for document collection and helps maintain up-to-date compliance records, critical for audit readiness.

Billable Tasks are now available for Support Coordinators and Care Managers working with clients who's day-to-day activities are not a direct service.

This feature introduces a clear and auditable way to capture time spent on coordination, planning, and administrative work that would otherwise be lost in notes or spreadsheets.

Using the new Billable Tasks interface (see image), coordinators can:

• Create individual or grouped tasks: e.g., “Care Plan Review”, “Client Monthly Check-In”, “Weekly Report”.
• Add time manually or via timers, with flexible options for entering duration or total minutes worked.
• Assign service categories such as Support Coordination, Plan Management, or Case Management.
• Mark tasks as complete to automatically generate a Billable Entry, ready for invoicing.
• Instantly see weekly totals for hours and minutes logged, giving real-time visibility into billable activity.

All tasks roll up into the client’s billable entries and can be exported through Bulk Invoice Generation.

This reduces admin time and eliminates the need for manual spreadsheets or double entry.

For staff using automatic travel tracking between clients, you can now edit the travel claim and choose which client is charged for that travel, which will then be added to the client's billable entries.

This gives providers greater flexibility in managing travel costs and ensures billing reflects real agreements with clients.

For example, if a staff member or client lives further away than usual, and the client has agreed to cover the travel to their home (which would normally be absorbed by the provider), you can now allocate that travel directly to the client in the system.

This update makes travel claims more accurate, transparent, and tailored to individual client arrangements.