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Feature update
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AI Vacant Shift Assist (Enhanced Matching Engine)

Joshua avatar
Shared by Joshua • October 24, 2025

The AI Vacant Shift Assist has been upgraded with major improvements to its accuracy and reporting.

When a shift becomes vacant, the system now evaluates available staff using a refined algorithm that factors in:

  • Proximity and travel time between consecutive appointments.
  • Existing daily and weekly schedules to avoid overlap.
  • Service compatibility (matching based on client needs and staff skills).
  • Travel distance and traffic-adjusted timing for realistic scheduling.

Each recommendation includes:

  • A map-based breakdown of travel routes and distances.
  • Shift conflict detection with automatic rescheduling suggestions.
  • AI Recommendations for time adjustments (e.g., “Move appointment to 3:15 PM for efficient back-to-back scheduling”).

The result is faster, smarter rostering with minimal manual intervention, ensuring staff and clients are always matched efficiently.