Convert AI Shift Cautions to Incidents

Imploy now introduces a direct link between AI Shift Cautions and Incident Reporting, allowing you to seamlessly escalate a shift concern into a formal incident record, without re-entering information.

This feature sits under each;

Client Profile → Overwatch → Shift Cautions tab and is designed to simplify how coordinators and care managers handle flagged events or safety alerts detected by the AI system.

How It Works:

When reviewing a client’s AI-generated Shift Cautions, you’ll now see a “Convert to Incident” option on the right-hand side of each caution (see image).

Pressing this button automatically opens a conversion sheet prefilled with all relevant data, including:

• Client details and ID
• Assigned staff member connected to the shift
• Date, category, and shift notes
• Severity rating
• Location (if available)
• Initial description summarised from the shift caution

From there, the user can review, edit, and confirm the information before submitting. Once saved, the caution is immediately converted into a full Incident Record, appearing in the Incident Reporting dashboard with its unique ID and traceable audit history.

Key Benefits:

• No double entry: All contextual data from the shift caution is automatically migrated.
• Faster reporting: Escalate an issue into a managed incident in seconds.
• Consistent recordkeeping: Client and staff connections remain intact, ensuring correct linkage for compliance and audits.
• AI-assisted accuracy: Reduces missed reporting by surfacing risky shift notes directly for action.

This feature bridges proactive risk detection with formal compliance management, helping providers respond faster, document smarter, and meet reporting obligations with zero friction.