Automated Payment Collection for Monthly Recurring Invoices

Hi there,

What's New?

We’ve introduced a new automation that enhances the way monthly recurring invoices are paid within Lavanda PMS. When a recurring invoice reaches its due date, Lavanda will automatically trigger a payment collection process via Stripe.

This will attempt to collect the payment via direct debit by default—if a valid mandate is in place. Where no direct debit mandate is configured, a secure card payment link will instead be emailed to the relevant contact.

Key Features:

• Automated Payment Trigger Based on Due Date

What’s changed?

Recurring invoices are now linked to an automated payment trigger at the time of their due date.

Why was this changed?

To streamline payment operations and remove the need for manual tracking and collection.

• Default to Direct Debit with Fallback to Card Payment

What’s changed?

Where direct debit mandates exist, Lavanda will automatically use them. Otherwise, card payment links will be sent.

Why was this changed?

To ensure maximum automation coverage, regardless of the customer’s payment setup.

​Why Have We Made This Change?

To deliver automation efficiencies for our customers—minimising manual intervention and speeding up the reconciliation of recurring revenue.

Impact:

• Reduces operational overhead by automating the payment collection process.
• Improves cash flow consistency by aligning collection with invoice due dates.
• Enhances customer experience with timely and predictable billing.

Availability:

This feature is now live for all Lavanda customers as of 1st August 2025.

Getting Started:

To see how this automation works and how to set up direct debit mandates or manage fallback card payments, please refer to our Help Centre guide:

Warm regards,

The Lavanda Product Team