Registre una llegada o una salida directamente desde las tarjetas Llegadas y Salidas, sin abrir la reserva.

Qué ha cambiado

• Resuelva una mañana de llegadas o salidas desde un solo lugar.
• Registre la llegada de un huésped mientras sigue en recepción.
• Confirme cada acción antes de que se registre, para evitar errores.

Record an arrival or a departure straight from the Arrivals and Departures cards, without opening the booking.

What you gain

• Clear a morning of arrivals or departures in one place.
• Record a walk-up arrival while the guest is still at the desk.
• Confirm each action before it is recorded, so nothing happens by accident.

Hi there,

Finance, Sales & Marketing, and Operations reports now live together in one Reports area. You can also favourite the reports you use most and search across the full library.

How to explore reports:

1. Go to Analytics. Select Reports.
2. Expand a category (Finance, Sales & Marketing, or Operations) to show its reports.
3. Select a report to view it.

To favourite a report:

1. Find the report you want.
2. Select Add to favourites (the star icon) next to the report name.

Favourited reports appear under Favourites at the top of the list. You can reorder them at any time.

To search for a report:

1. Go to the search bar at the top of Reports.
2. Type a keyword to search for reports, or ask AI Copilot to find what you need.

Why have we made this change?

Reports used to sit in three different sections, so it was hard to know where to find them. Bringing everything into one place, with ways to save and search for the reports you use most, helps you find information faster.

Related help center articles:

• Reporting Library
• Favourite reports
• Searching for reports

Thanks, The Lavanda Product Team

Invoices and receipts now have a tab each, so every booking shows what it still owes without opening a single document.

What the new layout shows you

• Payment progress and the amount left to pay, on every invoice.
• Credit notes and receipts grouped under the invoice they belong to.
• The whole list sorted by billing period, or expanded in one go.

Go to a booking, then Financials, then Invoices.

Nothing to set up, and no document moves.

Las facturas y los recibos ahora tienen su propia pestaña, así cada reserva muestra lo que queda por pagar sin abrir ningún documento.

Lo que muestra el nuevo diseño

• El progreso del pago y el importe pendiente de pago, en cada factura.
• Las notas de crédito y los recibos agrupados bajo la factura a la que pertenecen.
• Toda la lista ordenada por periodo de facturación, o expandida de una vez.

Vaya a una reserva, luego a Financials y después a Facturas.

No hay nada que configurar y ningún documento cambia de lugar.

Hi there, the Booking Summary report has moved to the 'Reporting library'. We have removed it from the 'Bookings' page, as it was workspace-specific. Now you can run the report covering multiple workspaces, specific buildings, or units. You can filter by booking channel, check-in/out dates, date created and number of nights.

How to create a booking summary report:

1. Log in to any workspace
2. Go to Reporting then Sales & marketing
3. Select Bookings
4. Select the required filters (You can select multiple options)
5. Select Apply

To export:

1. Go to the report data
2. Select the three dots menu
3. Go to Download, then select the required format

Why have we made this change?
This change was made to remove the workspace-specific limitation of the Booking Summary report and give teams the ability to view booking data across multiple workspaces, buildings, or units in a single report.

Notes:

• We are planning updates to the 'Management Fee %' field. Currently, this field gives an approximate percentage and does not apply to all users.

Related help center articles:

• The Basics: Bookings | LavandaPMS Help Centre
• Reporting Library | LavandaPMS Help Centre

Thanks,
The Lavanda Product Team

Hi there,

Release Date: 11/08/2025

What's New?

We’re excited to announce two final enhancements to the automated invoicing and payment collection projects:

1. Automated emailing of recurring invoices and receipts – giving customers the option to automatically send monthly recurring invoices/charge notes and payment receipts via email.
2. New Auto-Payment Disabled report – providing finance teams with visibility on bookings where automated payment collection has been disabled.

These features complete the automation initiative designed to reduce manual effort, streamline workflows, and give teams more control.

Key Features:

Automated Emailing

What’s changed? Workspace-level feature flags now allow teams to:

• Automate emailing of monthly recurring invoices/charge notes when they are issued (either manually or automatically).
• Automate emailing of payment receipts upon generation. This builds on the earlier release that enabled ad hoc emailing of invoices and the existing automation for down payments.

Why was this changed? To reduce manual effort and ensure tenants consistently receive invoices and receipts in a timely manner.

Notes:

• Applies only to monthly invoices/charge notes for accommodation and optional services.
• Does not apply to corrective invoices or credits.
• Not available for company recipients (emails not stored for company contacts).

Auto-Payment disabled report

What’s changed? A new finance report – Bookings: auto-payment disabled – has been introduced, giving teams clear oversight of which bookings have automated payment collection disabled.

Why was this changed? To make it easier to track and manage exceptions in the auto-payment workflow without relying on workarounds.

​Why Have We Made This Change?

These updates were the final planned enhancements for the invoicing and payment collection automation initiative. They directly address customer feedback by reducing manual workloads, improving visibility, and ensuring smoother financial operations.

Impact:

• Reduces time spent on manual emailing and payment follow-ups.
• Improves tenant communication by ensuring timely delivery of invoices and receipts.
• Provides finance teams with greater visibility into automated payment collection.

Availability:

The Auto-Payment Disabled report is available to all customers in the Finance section of Lavanda PMS.

Getting Started:

To enable automated emailing, please contact your Lavanda account manager to confirm workspace-level activation.

The Bookings: auto-payment disabled report can be accessed directly under Reporting > Finance > Bookings: Auto-payment Disabled.

Warm regards,

The Lavanda Product Team

Hi there,

Release Date: 04/08/2025

1. Gross and Net Options for Booking Optional Services

What's New?

Users can now choose whether the charge amount for a booking optional service is set as net (excluding tax) or gross (including tax). This selection can be applied directly at the booking level, giving teams more flexibility when charging for additional services.

Key Features:

• Net or Gross Amount Selection at Booking Level

What’s changed? Users can define tax-inclusive (gross) or tax-exclusive (net) pricing for optional services during booking.
Why was this changed? To give users more control over pricing structures and improve tax clarity.

• Accurate Tax Breakdown in Account Documents

What’s changed? The selected amount type is reflected in invoices and statements with appropriate tax breakdowns.

Why was this changed? To ensure billing is transparent and correct.

​Why Have We Made This Change?

To accommodate diverse pricing strategies and ensure billing documents accurately reflect applied taxes.

Impact:

• More flexible service pricing
• Improved transparency for end-users
• Accurate and automated tax breakdowns in documentation

Getting Started:

See this short walkthrough and read this help article.

2. Improved Tax Handling for Optional Services at Entity Level

What's New?

You can now configure the default charge amount type—net or gross—for optional services at the entity level. When an optional service is added to a booking, the selected type will be automatically applied based on this configuration.

Key Features:

• Entity-Level Configuration for Optional Services

What’s changed? Administrators can predefine the amount type (gross/net) for each optional service at the entity level.
Why was this changed? To streamline service setup and reduce manual adjustments during bookings.

• Backward Compatibility

What’s changed? All previously configured services will retain their existing settings unless updated.

Why was this changed? To ensure the change doesn’t disrupt current workflows.

​Why Have We Made This Change?

To simplify service setup and provide consistency in tax treatment across bookings.

Impact:

• Reduced manual entry at time of booking
• Centralised control over pricing configuration
• Future-proofed flexibility without impacting existing setups

Getting Started:

Watch the demo for how to update default configurations and read this help article.

3. Report No-Show Booking to Booking.com

What's New?

Lavanda PMS users can now report no-show bookings directly to Booking.com without leaving the PMS. The reporting window becomes available 24 hours after the guest’s scheduled check-in, and remains open for 48 hours.

Key Features:

• Integrated No-Show Reporting

What’s changed? Booking.com no-shows can be flagged directly from the PMS interface.
Why was this changed? To reduce the need to use the Booking.com extranet.

• Optional Cancellation Fee Waiver

What’s changed? Users can optionally waive the cancellation fee when reporting a no-show.

Why was this changed? To give operators more control over fee management and guest communication.

​Why Have We Made This Change?

To streamline the no-show reporting process, increase operational efficiency, and give users more flexibility in handling guest disputes.

Impact:

• Faster handling of no-show cases
• Greater control over cancellation outcomes
• Improved workflow by eliminating external platform dependency

Getting Started:

No setup required—available directly within the booking view when applicable. Watch the demo for how to report a no-show and read this help article.

Availability:

All features will be available to all Lavanda customers from 4th August 2025.

Warm regards,

The Lavanda Product Team

Hi there,

What's New?

We’ve introduced a new automation that enhances the way monthly recurring invoices are paid within Lavanda PMS. When a recurring invoice reaches its due date, Lavanda will automatically trigger a payment collection process via Stripe.

This will attempt to collect the payment via direct debit by default—if a valid mandate is in place. Where no direct debit mandate is configured, a secure card payment link will instead be emailed to the relevant contact.

Key Features:

• Automated Payment Trigger Based on Due Date

What’s changed?

Recurring invoices are now linked to an automated payment trigger at the time of their due date.

Why was this changed?

To streamline payment operations and remove the need for manual tracking and collection.

• Default to Direct Debit with Fallback to Card Payment

What’s changed?

Where direct debit mandates exist, Lavanda will automatically use them. Otherwise, card payment links will be sent.

Why was this changed?

To ensure maximum automation coverage, regardless of the customer’s payment setup.

​Why Have We Made This Change?

To deliver automation efficiencies for our customers—minimising manual intervention and speeding up the reconciliation of recurring revenue.

Impact:

• Reduces operational overhead by automating the payment collection process.
• Improves cash flow consistency by aligning collection with invoice due dates.
• Enhances customer experience with timely and predictable billing.

Availability:

This feature is now live for all Lavanda customers as of 1st August 2025.

Getting Started:

To see how this automation works and how to set up direct debit mandates or manage fallback card payments, please refer to our Help Centre guide:

Warm regards,

The Lavanda Product Team

Hi there,

What's New?

We’ve introduced a new way to distribute accounting documents directly from the Lavanda PMS interface. Instead of only downloading financial documents, users can now send them via email directly from the document screen. This simplifies document delivery, especially in workflows where timeliness and accuracy are critical.

Key Features:

• Export Menu Redesign

What’s changed?

The existing “Download” button has been replaced with a new “Export” dropdown menu.

Why was this changed?

To provide a unified interface for both downloading and emailing accounting documents.

• Send by Email Option

What’s changed?

A new “Send by email” option is now available within the Export menu.

Why was this changed?

This enables users to send documents directly from the platform, removing the need to manually download and email files.

• Pre-filled & Editable Recipient Field

What’s changed?

The recipient email is automatically pre-filled but can be edited before sending.

Why was this changed?

To reduce user input while still offering flexibility in recipient selection.

• Language Selection Modal

What’s changed?

Users can choose from English, Spanish, or French for the document language.

Why was this changed?

To ensure recipients receive documents in their preferred language, improving clarity and professionalism.

• Standardised, Localised Email Template with PDF Attachment

What’s changed?

Emails are sent using a new, consistent template and include a PDF attachment with filename and content based on the selected language.

Why was this changed?

To support localisation efforts and maintain brand consistency in client communications.

​Why Have We Made This Change?

This enhancement was developed in preparation for upcoming auto-payment flows, where seamless document distribution will be critical. It also addresses a current usability gap: users previously had to manually download and email accounting documents, a process that was inefficient and error-prone. By introducing direct email capabilities, we reduce operational friction and enhance the day-to-day experience for finance and property management teams.

Impact:

• Reduces time and manual effort required to share financial documents
• Enhances multilingual communication with localised templates
• Prepares Lavanda PMS for future automation in payment workflows

Availability:

This feature is now available as of 1st August 2025 and is currently live in selected workspaces. If you’d like to enable it in your workspace, please reach out to your Client Advisor or Implementation Manager, who will guide you through the setup process.

Getting Started:

To use this feature, open any accounting document and select the new “Export” dropdown. Click “Send by email,” confirm the recipient and language, then send. The system will validate the email and deliver a localised PDF copy of the document.

Warm regards,

The Lavanda Product Team