Hi there,

You may have seen recent reports about security vulnerabilities in PHP. Lavanda does not use PHP anywhere in the OpenPMS stack. Our platform is completely unaffected by these issues and there is nothing you need to do.

OpenPMS was built from the ground up on a modern, best-of-breed architecture. That was a deliberate investment in a platform designed for today’s security requirements and built to evolve with your business.

No platform is immune to security risks. Our team monitors new vulnerability disclosures and assesses their impact on our platform, as we have done here.

If you have any questions, or your IT or security team would like more detail, reply to this message and we’ll be happy to help.

Best regards,

Kateryna Nalbadian

VP Customer Success

Hi there,
Today we are launching a new brand for Lavanda, and I wanted to share with you the thinking behind it.
​
You will know better than most how much our sector has changed in recent years. The way students and residents choose to live is shifting, the pressure on income is greater, and the operators pulling ahead are those whose data is in order and whose teams can act upon it. Those changes have shaped how we build our platform and how we work with you. Our new brand is built around the same idea: better decisions come from connecting the information that matters.
​
The new logo expresses this simply. A series of three connected 'decision nodes' forming the L of our name, with one deliberately left unconnected. Why? Because not all data is equal. Insight comes from identifying and joining the dots that matter.
​
In practical terms, however, nothing changes for you. Our website has a new look, and you may notice a refreshed logo within the platform, but how you use OpenPMS, your logins and your support team all remain exactly as they are.
​
What the new brand does is make our commitment to you explicit. Everything we build, and every conversation we have, is aimed at helping you get more value from every bed, every booking and every decision.
​
Fred Lerche-Lerchenborg, our CEO, has written about the thinking behind our rebrand in our Lavanda Lens newsletter on LinkedIn. It sets out the full story, and if you don't already subscribe, it is where we will be sharing more about the evolutions happening within our platform over the coming weeks. You can also read a Q&A with Fred in PBSA News.
​
Thank you, as ever, for your partnership. If you have any questions, your Customer Success lead and I are always happy to talk.
​
Best regards,
​Kateryna
VP Customer Success, Lavanda
​

Registre una llegada o una salida directamente desde las tarjetas Llegadas y Salidas, sin abrir la reserva.

Qué ha cambiado

• Resuelva una mañana de llegadas o salidas desde un solo lugar.
• Registre la llegada de un huésped mientras sigue en recepción.
• Confirme cada acción antes de que se registre, para evitar errores.

Record an arrival or a departure straight from the Arrivals and Departures cards, without opening the booking.

What you gain

• Clear a morning of arrivals or departures in one place.
• Record a walk-up arrival while the guest is still at the desk.
• Confirm each action before it is recorded, so nothing happens by accident.

Hi there,

Finance, Sales & Marketing, and Operations reports now live together in one Reports area. You can also favourite the reports you use most and search across the full library.

How to explore reports:

1. Go to Analytics. Select Reports.
2. Expand a category (Finance, Sales & Marketing, or Operations) to show its reports.
3. Select a report to view it.

To favourite a report:

1. Find the report you want.
2. Select Add to favourites (the star icon) next to the report name.

Favourited reports appear under Favourites at the top of the list. You can reorder them at any time.

To search for a report:

1. Go to the search bar at the top of Reports.
2. Type a keyword to search for reports, or ask AI Copilot to find what you need.

Why have we made this change?

Reports used to sit in three different sections, so it was hard to know where to find them. Bringing everything into one place, with ways to save and search for the reports you use most, helps you find information faster.

Related help center articles:

• Reporting Library
• Favourite reports
• Searching for reports

Thanks, The Lavanda Product Team

Invoices and receipts now have a tab each, so every booking shows what it still owes without opening a single document.

What the new layout shows you

• Payment progress and the amount left to pay, on every invoice.
• Credit notes and receipts grouped under the invoice they belong to.
• The whole list sorted by billing period, or expanded in one go.

Go to a booking, then Financials, then Invoices.

Nothing to set up, and no document moves.

Las facturas y los recibos ahora tienen su propia pestaña, así cada reserva muestra lo que queda por pagar sin abrir ningún documento.

Lo que muestra el nuevo diseño

• El progreso del pago y el importe pendiente de pago, en cada factura.
• Las notas de crédito y los recibos agrupados bajo la factura a la que pertenecen.
• Toda la lista ordenada por periodo de facturación, o expandida de una vez.

Vaya a una reserva, luego a Financials y después a Facturas.

No hay nada que configurar y ningún documento cambia de lugar.

Hi there, the Booking Summary report has moved to the 'Reporting library'. We have removed it from the 'Bookings' page, as it was workspace-specific. Now you can run the report covering multiple workspaces, specific buildings, or units. You can filter by booking channel, check-in/out dates, date created and number of nights.

How to create a booking summary report:

1. Log in to any workspace
2. Go to Reporting then Sales & marketing
3. Select Bookings
4. Select the required filters (You can select multiple options)
5. Select Apply

To export:

1. Go to the report data
2. Select the three dots menu
3. Go to Download, then select the required format

Why have we made this change?
This change was made to remove the workspace-specific limitation of the Booking Summary report and give teams the ability to view booking data across multiple workspaces, buildings, or units in a single report.

Notes:

• We are planning updates to the 'Management Fee %' field. Currently, this field gives an approximate percentage and does not apply to all users.

Related help center articles:

• The Basics: Bookings | LavandaPMS Help Centre
• Reporting Library | LavandaPMS Help Centre

Thanks,
The Lavanda Product Team

Hi there,

Release Date: 11/08/2025

What's New?

We’re excited to announce two final enhancements to the automated invoicing and payment collection projects:

1. Automated emailing of recurring invoices and receipts – giving customers the option to automatically send monthly recurring invoices/charge notes and payment receipts via email.
2. New Auto-Payment Disabled report – providing finance teams with visibility on bookings where automated payment collection has been disabled.

These features complete the automation initiative designed to reduce manual effort, streamline workflows, and give teams more control.

Key Features:

Automated Emailing

What’s changed? Workspace-level feature flags now allow teams to:

• Automate emailing of monthly recurring invoices/charge notes when they are issued (either manually or automatically).
• Automate emailing of payment receipts upon generation. This builds on the earlier release that enabled ad hoc emailing of invoices and the existing automation for down payments.

Why was this changed? To reduce manual effort and ensure tenants consistently receive invoices and receipts in a timely manner.

Notes:

• Applies only to monthly invoices/charge notes for accommodation and optional services.
• Does not apply to corrective invoices or credits.
• Not available for company recipients (emails not stored for company contacts).

Auto-Payment disabled report

What’s changed? A new finance report – Bookings: auto-payment disabled – has been introduced, giving teams clear oversight of which bookings have automated payment collection disabled.

Why was this changed? To make it easier to track and manage exceptions in the auto-payment workflow without relying on workarounds.

​Why Have We Made This Change?

These updates were the final planned enhancements for the invoicing and payment collection automation initiative. They directly address customer feedback by reducing manual workloads, improving visibility, and ensuring smoother financial operations.

Impact:

• Reduces time spent on manual emailing and payment follow-ups.
• Improves tenant communication by ensuring timely delivery of invoices and receipts.
• Provides finance teams with greater visibility into automated payment collection.

Availability:

The Auto-Payment Disabled report is available to all customers in the Finance section of Lavanda PMS.

Getting Started:

To enable automated emailing, please contact your Lavanda account manager to confirm workspace-level activation.

The Bookings: auto-payment disabled report can be accessed directly under Reporting > Finance > Bookings: Auto-payment Disabled.

Warm regards,

The Lavanda Product Team

Hi there,

Release Date: 04/08/2025

1. Gross and Net Options for Booking Optional Services

What's New?

Users can now choose whether the charge amount for a booking optional service is set as net (excluding tax) or gross (including tax). This selection can be applied directly at the booking level, giving teams more flexibility when charging for additional services.

Key Features:

• Net or Gross Amount Selection at Booking Level

What’s changed? Users can define tax-inclusive (gross) or tax-exclusive (net) pricing for optional services during booking.
Why was this changed? To give users more control over pricing structures and improve tax clarity.

• Accurate Tax Breakdown in Account Documents

What’s changed? The selected amount type is reflected in invoices and statements with appropriate tax breakdowns.

Why was this changed? To ensure billing is transparent and correct.

​Why Have We Made This Change?

To accommodate diverse pricing strategies and ensure billing documents accurately reflect applied taxes.

Impact:

• More flexible service pricing
• Improved transparency for end-users
• Accurate and automated tax breakdowns in documentation

Getting Started:

See this short walkthrough and read this help article.

2. Improved Tax Handling for Optional Services at Entity Level

What's New?

You can now configure the default charge amount type—net or gross—for optional services at the entity level. When an optional service is added to a booking, the selected type will be automatically applied based on this configuration.

Key Features:

• Entity-Level Configuration for Optional Services

What’s changed? Administrators can predefine the amount type (gross/net) for each optional service at the entity level.
Why was this changed? To streamline service setup and reduce manual adjustments during bookings.

• Backward Compatibility

What’s changed? All previously configured services will retain their existing settings unless updated.

Why was this changed? To ensure the change doesn’t disrupt current workflows.

​Why Have We Made This Change?

To simplify service setup and provide consistency in tax treatment across bookings.

Impact:

• Reduced manual entry at time of booking
• Centralised control over pricing configuration
• Future-proofed flexibility without impacting existing setups

Getting Started:

Watch the demo for how to update default configurations and read this help article.

3. Report No-Show Booking to Booking.com

What's New?

Lavanda PMS users can now report no-show bookings directly to Booking.com without leaving the PMS. The reporting window becomes available 24 hours after the guest’s scheduled check-in, and remains open for 48 hours.

Key Features:

• Integrated No-Show Reporting

What’s changed? Booking.com no-shows can be flagged directly from the PMS interface.
Why was this changed? To reduce the need to use the Booking.com extranet.

• Optional Cancellation Fee Waiver

What’s changed? Users can optionally waive the cancellation fee when reporting a no-show.

Why was this changed? To give operators more control over fee management and guest communication.

​Why Have We Made This Change?

To streamline the no-show reporting process, increase operational efficiency, and give users more flexibility in handling guest disputes.

Impact:

• Faster handling of no-show cases
• Greater control over cancellation outcomes
• Improved workflow by eliminating external platform dependency

Getting Started:

No setup required—available directly within the booking view when applicable. Watch the demo for how to report a no-show and read this help article.

Availability:

All features will be available to all Lavanda customers from 4th August 2025.

Warm regards,

The Lavanda Product Team