Hi there,
We're excited to announce a significant update to our Property Management System (PMS) with the introduction of the "Additional Deposits" feature. This new functionality allows for more flexible financial management directly within the booking payments screen of our PMS.
Our aim with this update is to provide our customers with greater flexibility in managing deposits outside the initial resident or customer onboarding flow. Whether it's for securing extra bookings or handling special cases, the "Additional Deposits" feature ensures that your financial transactions are more streamlined and efficient.
This feature improvement is designed to benefit all our customers, offering a more robust and flexible financial management tool within the PMS. It's particularly useful for those who require additional security or financial assurances from their clients beyond the standard booking process.
This new feature is now live and available for use. For a detailed walkthrough, please visit the help centre link below.
Warm regards,
Team Lavanda
Hi there,
We are thrilled to announce the launch of our latest feature, Record a Payment, now live in your Property Management System (PMS). This new functionality enhances your ability to manage payments efficiently and seamlessly integrates with your existing workflows.
Our goal is to streamline your payment management process, eliminating the need for manual payment recording and allocation within the payments tab. This update simplifies the task of linking payments to their relevant invoices, reducing administrative overhead and enhancing efficiency.
Customers can start utilizing this new workflow immediately following the update. For detailed instructions and more information, feel free to click the Help Article link below.
Warm regards,
Team Lavanda
Hi there,
We're thrilled to unveil a new feature in our latest update to Lavanda PMS: Payment and Deposit Receipt Refunds with allocations. This enhancement streamlines the refund process, offering more flexibility and control over financial transactions within the platform.
This feature represents a significant step forward in providing a more intuitive and efficient user experience, aligning with industry standards and expectations. The addition of this feature is part of our ongoing commitment to enhancing the financial transaction capabilities within Lavanda PMS, paving the way for future updates focused on payment and refund processes.
This new feature simplifies the refund process, providing our customers with a more streamlined and user-friendly experience. It ensures greater accuracy in financial management, reinforcing trust and reliability in our platform.
Customers can start utilizing this new refund workflow immediately following the update. For detailed instructions and more information, please visit the 'Settings' section within the Help Section of Lavanda PMS.
Warm regards,
Team Lavanda
Hi there,
We're thrilled to introduce a pivotal enhancement in our accounting system: Manual Allocations. This update significantly expands upon our existing functionalities of automated allocations, marking a crucial step toward comprehensive debt management.
This update addresses the essential need for manual intervention in payment allocations, a feature previously missing in our Accounts Receivable system. It offers our users the flexibility to correct, adjust, or manually allocate payments, enhancing accuracy and control over financial management.
This enhancement ensures more precise financial tracking and reporting, empowering you with the tools to manage your finances more effectively and efficiently.
Dive into the new functionalities today! For a detailed guide on using the new manual allocation features, please refer to the dedicated section in our Help Center. This feature is fully operational since 6th February 2024.
Stay tuned for PART 2 of the Manual Allocations Epic, which will introduce further refinements and capabilities to our system.
Best regards,
Team Lavanda
Hi there,
We are excited to announce a valuable addition to the Lavanda PMS: the 'Availability Issues Modal.' This new feature is triggered when a selected unit or unit type becomes unavailable. It appears right after the 'Send offer', 'Progress to application', and 'Convert to booking' buttons, promptly notifying the PMS user of the change in availability.
The introduction of this feature addresses an area for improvement in the booking process. While our PMS allows users to lock in a specific unit upon converting an offer to a booking, the dynamic nature of inventory availability can lead to changes during the time delay between offer and booking confirmation. The Availability Issues Modal is our solution to keeping our users informed in real-time, enabling them to manage bookings more effectively and maintain excellent guest relations.
The Availability Issues Modal will activate during the 'Send offer', 'Progress to application', and 'Convert to booking' processes if the selected unit or type is no longer available, ensuring up-to-date communication with guests.
This update enhances the accuracy and efficiency of the booking process, ensuring that both PMS users and guests are well-informed, leading to better management of expectations and overall guest satisfaction.
This feature is now live and operational as of 13th December 2023.
Hi there,
Introducing our latest update to the PMS platform: Specific Unit Allocation. We've made enhancements based on your valuable feedback. This feature is set to streamline the process of converting offers into bookings by allowing the selection of specific units.
Here's what the Specific Unit Allocation brings to the table:
Steps to Utilise Specific Unit Allocation:
Important Reminders:
Our commitment remains to improve and simplify your management processes. We trust this feature will be a beneficial addition to your toolkit.
All the best,
Team Lavanda
Hi there,
We're excited to announce a significant update to Lavanda PMS: the ability to set and manage user access roles within the system. This update introduces refined access control, allowing specific data restrictions based on user roles, namely Admin, Guest Experience, and Guest Experience Managers.
To Add a Role:
To Remove a Role:
This update addresses the critical need for enhanced security within our PMS. Previously, all users had equal access to sensitive data, posing potential security risks. With this change, we're empowering Admins with more control, significantly reducing the risk of unauthorized access to crucial guest data and complying with data protection standards.
This change ensures a more secure and compliant environment, enhancing trust in our platform while providing a tailored experience for different user roles.
Admins can begin setting user roles immediately following this update. For detailed instructions, refer to the 'Settings' section within the Help Section of the Lavanda PMS.
We're thrilled to announce that the enhancements to our Invoice Viewer experience are now live in your PMS, bringing you a more efficient and user-friendly way to manage your payments. Here’s a breakdown of what’s new in case you missed it.
Exciting Updates to Our Invoice Viewer Experience:
Future Opportunities with Our Enhanced Invoice Viewer:
We are committed to providing you with a more efficient, transparent, and simplified payment management experience. If you have any questions or need further assistance, please don't hesitate to contact our dedicated support team at info@getlavanda.com or directly via the intercom chatbot.
All the best,
Team Lavanda
We are pleased to bring to your attention an important update that significantly enhances the payment management process for bookings made via Booking.com in your workspace. This modification ensures a streamlined and accurate tracking of payments, making the process easier to manage, both for you and your guests.
When a booking is made through Booking.com, it will be initialised with a payment status marked as 'SUCCESS' based on the initial payment made by the guest at the time of booking. This feature enables a seamless update of payment statuses in real-time, reflecting any amendments made to the booking (such as date or rate adjustments) to include any additional payments made.
Here is what you need to know about this update:
Additional information:
We hope this update will provide a more efficient, transparent, and simplified payment management experience. If you have any questions or need further assistance, please don’t hesitate to contact our dedicated support team at info@getlavanda.com or directly via the intercom chatbot.
All the best,
Team Lavanda