Latest news & updates from the Lavanda Team
Feature update
Improvement
Invalidated/Inactive Direct Debit (SEPA) Mandates Status
Shared by Joyce
• July 10, 2025
Hi there,
What's New?
We’ve updated how SEPA direct debit mandate statuses are displayed in the Lavanda PMS. Previously, failed or invalidated mandates continued to show as “Active,” leading to confusion and potential errors when attempting to process payments. From this release onwards, the PMS will now correctly reflect the true status of SEPA mandates when they fail or become inactive.
Key Features:
- Accurate Mandate Status Display
What’s changed?
Mandates that have failed or been invalidated will no longer appear as “Active” in the booking financials section.
Why was this changed?
To prevent errors in initiating SEPA payments and provide more accurate financial data.
- Improved Direct Debit Handling for Automations
What’s changed?
The PMS now recognises and updates the status of invalid or inactive mandates as part of the broader automation of direct debit payment collections.
Why was this changed?
This is a foundational improvement to support the wider automation of direct debit collections, ensuring reliability and transparency.
Why Have We Made This Change?
As part of our ongoing work to automate and streamline payment collections within Lavanda PMS, it is critical that financial data—such as the status of direct debit mandates—accurately reflects reality. This reduces manual checks, prevents failed payment attempts, and supports a more robust automation framework.
Impact:
- Prevents payment instruction errors due to incorrect mandate statuses
- Enhances transparency for finance and operations teams
- Contributes to future-ready payment automation infrastructure
Availability:
This update is available to all customers starting 10th July 2025.
Getting Started:
No action is needed—this update is automatically applied to your Lavanda PMS environment. To understand how mandate statuses interact with direct debit workflows, please reach out to our support team or review help articles related to SEPA and payment automation.
Warm regards,
The Lavanda Product Team