Automated Emailing & Auto-Payment Disabled Report

Hi there,

Release Date: 11/08/2025

What's New?

We’re excited to announce two final enhancements to the automated invoicing and payment collection projects:

1. Automated emailing of recurring invoices and receipts – giving customers the option to automatically send monthly recurring invoices/charge notes and payment receipts via email.
2. New Auto-Payment Disabled report – providing finance teams with visibility on bookings where automated payment collection has been disabled.

These features complete the automation initiative designed to reduce manual effort, streamline workflows, and give teams more control.

Key Features:

Automated Emailing

What’s changed? Workspace-level feature flags now allow teams to:

• Automate emailing of monthly recurring invoices/charge notes when they are issued (either manually or automatically).
• Automate emailing of payment receipts upon generation. This builds on the earlier release that enabled ad hoc emailing of invoices and the existing automation for down payments.

Why was this changed? To reduce manual effort and ensure tenants consistently receive invoices and receipts in a timely manner.

Notes:

• Applies only to monthly invoices/charge notes for accommodation and optional services.
• Does not apply to corrective invoices or credits.
• Not available for company recipients (emails not stored for company contacts).

Auto-Payment disabled report

What’s changed? A new finance report – Bookings: auto-payment disabled – has been introduced, giving teams clear oversight of which bookings have automated payment collection disabled.

Why was this changed? To make it easier to track and manage exceptions in the auto-payment workflow without relying on workarounds.

​Why Have We Made This Change?

These updates were the final planned enhancements for the invoicing and payment collection automation initiative. They directly address customer feedback by reducing manual workloads, improving visibility, and ensuring smoother financial operations.

Impact:

• Reduces time spent on manual emailing and payment follow-ups.
• Improves tenant communication by ensuring timely delivery of invoices and receipts.
• Provides finance teams with greater visibility into automated payment collection.

Availability:

The Auto-Payment Disabled report is available to all customers in the Finance section of Lavanda PMS.

Getting Started:

To enable automated emailing, please contact your Lavanda account manager to confirm workspace-level activation.

The Bookings: auto-payment disabled report can be accessed directly under Reporting > Finance > Bookings: Auto-payment Disabled.

Warm regards,

The Lavanda Product Team